Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are the worst ever! Please, don't buy from them! I paid for express delivery and my order has been (just dispatched) for three weeks now! The website mentioned that they will deliver in 3-5 working days! It's hard to reach any of the customer's services agents as the only possible way is through their website.”

Helpful Report

Posted 5 years ago

“worst customer service in the world. continuous fraud mistakes in orders. I gathered a group of 2,000 people who had not received their order for months. cover lookfantastic with a wide arch and for people who have not received the order. write feedback”

Helpful Report

Posted 5 years ago

“Avoid this company, wish I read the reviews first”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! I am a long time consumer of lookfantastic, sometimes ordering up 250 euros in products. My most recent order had these two items half used and I complained to look fantastic and in return they offered 25 euros as a refund. They have become so unprofessional to sell used products and refund a tiny fraction of what I paid - they have been thieves! Beware you will not be helped - you do not want to spend good money here and receive used products, do you? They are stealing from you!”

Helpful Report

Posted 5 years ago

“Money has been taken from my account and there is no record of the order. I have contacted look fantastic and they are making it very difficult to refund the money. I am so annoyed that a company take take money from you like this”

Helpful Report

Posted 5 years ago

“AWFUL AWFULcompany! The customer service is absolutely useless, it takes them hours and hours to reply, they send you the same question: “how can we help you today “ even you had previously explained about the problem you had with the products. All the people who complained about this Lookfantastic company are right. The Lookfantastic sends expired products. See my photo of the damaged products. I will never never never use this company again.”

Helpful Report

Posted 5 years ago

“THIS IS A SCAM. THEY SEND YOU FAKE OR EXPIRED PRODUCTS. THEY HAVE THE WORST CUSTOMER SERVICE. DO NOT DO ANY BUSINESS WITH THEM!!”

Helpful Report

Posted 5 years ago

“Attention all...(no option to give 0 stars unfortunately) ... I urge you not to order from this Company. They have stolen money from my account three times by taking unauthorised transactions after I failed to receive half of an order I placed with no refund. They continue to send messages saying can you send all details.. Your order number.. When order was placed... Then asked for screenshot of online bank statement to prove this..this is disgusting!!! I am going to take matters further.”

Helpful Report

Posted 5 years ago

“Ridiculous company and website, I will never use it again!!! I purchased in March 23rd, the website showed my order may delivery between 31th to 7th April. However, it was over more than a month and I still not receiving my order at all! The customer service didn’t want to assist me until 30 days for them to deliver. Now they were asking me to fill out a form and they said will investigate whatever balabalabala... I was running out my face wash and essence for two weeks! I just want my order to be delivered!!!!!”

Helpful Report

Posted 5 years ago

“I still haven't received my goods, yesterday not sure if it was the courier leaving as I just got to as he left no card”

Helpful Report

Posted 5 years ago

“Absolutely appalled by customer service! They refuse to help me with my order which is missing and has not been delivered to me😠 I am loosing my money and my products which I have not received! They refuse to help me and I keep having to email back and forth with not resolution! I want a refund😠”

Helpful Report

Posted 5 years ago

“Ordered item 29th march. Hermes had package 2nd April. Every day they kept saying 24hours delayed. It was now the 20th april. I emailed look fantastic 5 times. They kept fobbing me off saying our team are contacting the courier everytime i emailed them. Then i got an email .... "good news it's out for delivery today!" Which got clearly wasn't. It was still at the sorting depo. Then I was asked to fill out various forms to say I'd checked at my house and with neighbours. No delivery had taken place. Again it was still at the sorting drop . After mentioning I will take them to trading standards etc, and that my contract is with them and not the courier. And for them to speak with Hermes on my behalf. Guess what....... Hermes suddenly delivered the next day! The customer service is absolutely shocking. Each time you talk to some one different. The what's app is terrible. Each time asking for your order number when you've given it for the 100th time. I will never use this company again. Guys. Please don't give up with this company is you are having issues. Keep emailing them, Facebook them etc. . But please use another beauty site for future...”

Helpful Report

Posted 5 years ago

“I don't think this is a credible website. They took my payment but the product never arrived; it was meant to be a gift. When I was ordering, I've entered an invalid email address by accident. Usually, websites will prompt you to let you know that the email address is invalid. Their whatsapp help service is a joke- different people will ask you a different question each day about your order, but never follow it through. This is more like a scam rather than a genuine website”

Helpful Report

Posted 5 years ago

“Extremely disappointed with the service received. I placed an order (#206398016) and have now received the package with products missing. The products that came (La Roche Posay foaming gel) were opened as well as this. No account of purchase was received after the transaction or update on delivery. I understand this is a challenging time for everyone but this is extremely bad customer service - products opened and missing?? Can I please be sent the missing products as soon as possible or else receive a refund.”

Helpful Report

Posted 5 years ago

“Order 207112908 I bought a GHD Hairdryer this week as mine was broken. I expected this company to be good I wish I had read all these reviews before I purchased. We are in a Pandemic and they sent me a DIRTY TATTY BOX AND INSIDE WAS A USED HAIR DRYER WITH HAND PRINTS ALL OVER IT. Amazon sent me a lovely sparkly nice new one the next day. I have asked the to collect this as making me return this at the moment by going to the post office is putting me at risk. They refuse to arrange a collection as £99 to them is not high value. MISSING the point that they sent me out a disgusting product that is used covered in hand prints I am going to take this further this should not be trading until this Virus is over as they are clearly NOT following the guidelines to remain open”

Helpful Report

Posted 5 years ago

“Thank you for all the honest review. Luckily I have looked thru all these reviews before placing an orders!”

Helpful Report

Posted 5 years ago

“I have ordered the item since 05 March but now is 05th April I haven't received the goods yet. Been contact Whatsapp few days ago but seems like the customer service keep pushing the inquiry from one person to another. I haven't got any answer yet! I really hope that I can have refund. I wouldn't purchase any item from this website again.”

Helpful Report

Posted 5 years ago

“Horrible customer service! I’ve never received my order and never got a refund. After reading all these reviews, I feel scammed!”

Helpful Report

Posted 5 years ago

“SCAM SCAM SCAM”

Helpful Report

Posted 5 years ago

“Really poor customer service. They do not contact you if there is a problem with delivery. For one order, one of my items never arrived and they didn't even email me to update me on the status, I had to personally chase them about it several times before I received it. Another time, my entire order didn't arrive even after 10 days had passed. I received no communication from either the courier or Look Fantastic, I had to message them 3 times and each time they said it would arrive within 24 hours and it didn't. I eventually had to request a refund. Their customer service team is unhelpful, incompetent and they outright lie to their customers. They also don't want to fix things when they go wrong - it took over 3 messages for me demanding some form of compensation for them to even credit my account with £5 after I had waited over a MONTH for an item to be delivered. Their service is shocking and I would highly advise NOT to purchase from them.”

Helpful Report

Posted 5 years ago

Lookfantastic is rated 1.3 based on 1,431 reviews