Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless company. I ordered a perfume for £60. They sent me the wrong one, a smaller sized bottle worth £24. The returns process was a joke. I had to message several times to get a postage label. I then returned the wrong item. I messaged to ask for the correct item to be sent. They assured me it would be sent to me once they received the old item. INSTEAD they issued a refund. I am a month down the line, having tried to order this gift, with NO GIFT and back to square one. Total waste of time, and terrible experience. AVOID THE HASSLE THEY ARE NO CHEAPER THAN ELSEWHERE”

Helpful Report

Posted 3 years ago

“Total joke try and complain and unable to log complaint weeks waiting for delivery ……..disgrace”

Helpful Report

Posted 3 years ago

“Delivery didn’t work. Hermes failed to deliver sind company failed to sort it out. I lost money send my parcel. Never again”

Helpful Report

Posted 3 years ago

“One order went missing completely and was told it had been delivered. Queried this and was told the case had been closed as they have' forty day policy'...no idea what that is and was not informed of any policy beforehand. Only discovered it when querying another order that had been 'returned to sender' . Absolutely awful and will never order from this website again.”

Helpful Report

Posted 3 years ago

“Disgusted with customer service, expected delivery yesterday 4th Nov, waited in all day and evening to get a message at 8:40pm that they I wasn’t in when I was sitting in my living room … contact customer service who you can’t talk to but they are not interested just keep saying have to wait until Sunday to investigate… not good enough … very angry customer, this was a gift for this evening”

Helpful Report

Posted 3 years ago

“Placed two orders both got "lost" in transit at different times and were extremely late sending replacements! Got offered a £5 discount which the site wouldn't let me use on the 2nd order! Terrible experience! Ruined my daughter's birthday as they were so late! Never again!!”

Helpful Report

Posted 3 years ago

“Deliver always an issue. Always late, always have to chase it. Ordered 12 months subscription for beauty box and it was automatically extended for a lifetime and I was told I cannot cancel it for 24 months. Absolute disgrace of a company. Will never buy from them again.”

Helpful Report

Posted 3 years ago

“My parcel delivered but the free gift items were missing from it. I spent an extra £30 to receive the free gifts. They did not arrive in the parcel and there was no clear and easy way of gaining contact.I will not use this service again.”

Helpful Report

Posted 3 years ago

“THEY ARE A SHAM, ITS BEEN OVER 2 MONTHS SINCE I PLACED MY ORDER. HAVE NOT RECEIVED IT YET NOR ARE THEY READY TO REFUND MY MONEY, SIMPLY ASKING ME TO WAIT FOR THE DELIVERY FOR ANOTHER 20 DAYS. I PLAN TO REGISTER A CONSUMER COMPLAINT AND SUE THESE ASSHOLES.”

Helpful Report

Posted 3 years ago

“Was sent an eyeliner which was completely dry and unusable. I messaged customer service over a week ago and was told they can’t process a refund/return/replacement yet. Sent the same reply templates again and again and still don’t have a usable eyeliner or my money back”

Helpful Report

Posted 3 years ago

“the customer service is the worst service you can have, no live chat, no telephone, only " DO NO REPLY" email and you cannot do anything, but re-write to them again from the beginning to explain the issue to different persons. It's been 4 months that I haven't received my refund, they confirmed in a "do not reply" email that they have received the defect returned product and the refund takes 3-5 business days, One month later, they asked me again to provide the return receipt... the story starts over gain ..”

Helpful Report

Posted 3 years ago

“Never gave your money back. Scamers.”

Helpful Report

Posted 3 years ago

“You'll never receive your order even though the delivery tax is quite high. And they refuse to give your money back. Don't trust this website.”

Helpful Report

Posted 3 years ago

“I ordered 2 pcs of Kerastase, 2 identic items, but they sent to me 1 Kersatse and 1 Estee Lauder!!! Why??? I didn't order the last one!!! Now they want that I returned the item and only after then, they sent to me kerastase. I must to spent my time and go to the post, because of the unprofessionalism”

Helpful Report

Posted 3 years ago

“I chose to pay via klarna for an order of 80 euros. I never received the products, PostNL indicated that they have been delivered but they never arrived. I have complained to the customer service already 3 times, and nothing. Now Klarna is asking me to pay for this bill and Look fantastic hasn't replied to me at all.”

Lookfantastic 1 star review on 23rd October 2021

Helpful Report

Posted 3 years ago

“Very unhelpful with any delivery issues. Had to pay TWICE for local delivery courier- delivery was supposedly included in the order price (on the top of VAT & Customs). Kept getting the same automatic response when trying to resolve the issue with customer support. Would not recommend for any abroad orders.”

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Posted 3 years ago

“Terrible customer service!!!!!!”

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Posted 3 years ago

“I am absolutely disgusted with how my order has arrived with me, one side was just completely missing and the product itself was ripped! I am yet to receive a response from customer service!!”

Lookfantastic 1 star review on 11th October 2021

Helpful Report

Posted 3 years ago

“It is definitely a fraud company! They never delivered my order, it's been more than 3 months! Plz dont order!”

Helpful Report

Posted 3 years ago

“Be careful. Fraud. Ordered an Estee Lauder product from lookfantastic instead of other cheaper website because of an offer they had of complimentary gift: Estée Lauder 6-Piece Exclusive Autumn Gift Set https://www.lookfantastic.com/estee-lauder.../13326969.html Worth £88. They shipped it without letting me know it's not available (so I was too late to cancel) When I emailed them about it they said: "The Estée Lauder 6-Piece Exclusive Autumn Gift Set is no longer available and therefore the item had to be cancelled. We are unable to cancel the rest of your order as it has already been delivered on the 04/10/2021. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help." If they would have let me know in advance I would have cancelled. They sent an email it's cancelled - AFTER they shipped the other products. *Also*, it's available from October 7 on the site so instead of shipping it later they just cancelled it. They could have shipped it a few days later but they didn't have any intention to send that gift. This is fraud. Don't buy in lookfantastic.”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews