Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received damaged goods. Two eye crayons which had been exposed to heat in transit (probably due to heatwave and inadequate protective packaging). I wrote to Lookfantastic immediately on receipt of the goods to inform them and ask how to claim a refund for 56€ or how to receive replacements. Nothing! Sent two further emails one to their customer feedback services, once again nothing. I will now send a registered letter, but in the meantime am very disappointed the after sales service.”

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Posted 3 years ago

“FAKE FAKE selling FAKE PERFUME DO NOT ORDER FROM HERE”

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Posted 3 years ago

“i’m absolutely disgusted. i’ve always used look fantastic and trusted them, i recently moved house due to unforeseen circumstances i had to get our pretty quickly and the last thing i thought to do was cancel my subscription, my payment had not processed for months so i assumed i was not subscribed anymore. had an email to say my box could not be delivered and due to nobody living there i thought it would be returned to sender, it sent to the parcel sorting office and then i received an email to say someone (not me) has received my order ! then look fantastic has taken yet again ANOTHER £13, ive tried to cancel this and made contact explained the situation as i do not live there, they said due to my subscription i can’t get a refund, can’t change my delivery address, but you’re happy to take my money? watch your backs guys you’re gonna have the ombudsman ALL OVER YOU!!!”

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Posted 3 years ago

“Stay away from this company sent an item back because it was faulty and the have not refunded me my money and have stopped replying to my messages I am 130e out of pocket now and seeking legal advice! Stay away!”

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Posted 3 years ago

“I have a sucription on bb for five years, no problems. But last few mounth...no boxes. i wrote them 11 mails, no answer that would help me. They are sory... Is like talking to a rock. Now i see im not alone. I think they change delivery service. Total disaster...”

Helpful Report

Posted 3 years ago

“Real scam, I´m currently waiting for 2 orders, one has been shipped 5 months ago and another - 3 months ago. Multiple messages couldn't solve a problem, they just promise me to send the products again and the only thing I get in an email once in two weeks that they are sorry that my order has not been shipped yet. The "funny" part is that they cancelled one of the products from both orders and never returned any money for them!!! I don't know what exactly have changed, as I've made more than a dozen orders before, there have been problems with the delivery timings, but at least they have had a decent customer survice. Now it really looks like a scam! Order numbers: 283432557 and 296010346”

Helpful Report

Posted 3 years ago

“Since Brexit Lookfantastic does not work! I ordered a schampo, payed tax and My order never arrived. I looked att the tracking app and My order hade Bern shipped around in Europe, then returned to Lookfantastic and never left Stockholm to My home town Up in the North.”

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Posted 3 years ago

“This company is a scam. I wish I had read all these reviews before placing my order that never came . We must come together and do something about this . Must report to cyber bullying and hunt them down .”

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Posted 3 years ago

“The worst company I have ever dealt with and appears to be a scam. DO NOT ORDER FROM THEM. I wish had read these reviews before as the exact same thing has happened to me. I have placed an order 3 weeks ago and it still has not arrived. I have followed up with them multiple times only to get some sort of automated response to say that delivery can take up to 30 days. I shared with them the tracking. I believe this company is a complete scam and I don’t think they have even sent the goods. I never write reviews and I am doing this right now to ensure no one else has to go through this pain. I have wasted more than US$100 on this order which seems like it will never arrive.”

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Posted 3 years ago

“Horrible and deceitful company! Just expect to be ripped off and get no customer support. They're terrible, stay away”

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Posted 3 years ago

“Terrible as unhelpful customer service.”

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Posted 3 years ago

“So bad. I will never order from here again.”

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Posted 3 years ago

“The very worst company to deal with. They take your money but will not send the goods. I ordered from them, waited for weeks and still nothing arrived , they told me that it was delivered. I kept e mailing them and the same message kept coming back that they were investigating it with the courier. I asked on numerous occasions what courier they used in Ireland and still no answer, I also asked where their Irish office is and got no answer. I told them that I was getting on to the police to check if this was an on line scam and straight away I got a message back that my money was returned to my account. Please take my advice and do not waste your money on this site.”

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Posted 3 years ago

“Absolutely woeful service. I'm stuck with a beauty box for a year I don't want and I've been waiting 3 weeks for a delivery worth over 100 euro. Every excuse has been given and now I'm simply told shipping can take 21 working days. For the last week I have been told customs has delayed the package. Now they've changed that story as well. I have never dealt with a more frustrating company. I will never use them again. Don't waste your money on them.”

Helpful Report

Posted 3 years ago

“Terrible company to deal with, I genuinely would not call this a company, but a SCAM. Ordered items only for them never to be delivered. Queried this with customer service where they said items were delivered. When asked to provide proof of delivery they continued to ignore my request. I only received a refund (which took about TWO MONTHS!!!) after taking this further after advising the robotic customer services that I would be reporting this as fraudulent activity.”

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Posted 3 years ago

“Ordered an item 2 weeks ago , it still hasn't arrived in Ireland . No reply to my emails . Delivery from LF used to take 2-3 days max . I cannot click on the tracking link either . I'm done using Look Fantastic, there are plenty of other options , thankfully! Appalling customer service !”

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Posted 3 years ago

“The company received my return item on July 21st. All reasonable dates for refund are expired and now "Look fantastic" says that they have not received the return package although my tracking number shows that they did receive it. They are dishonest, shameless people that should not run the business! They will keep the money no matter what!”

Lookfantastic 1 star review on 13th August 2021

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Posted 3 years ago

“Item I bought said it was delivered, it wasn’t. These things can sometimes happen due to human error or whatever. But the customer service here is almost comically bad. They refuse to resolve via PayPal, with no explanation as to why. (Probably so PayPal has to pay out a refund and not them). They refuse to resolve via their OWN customer service verified iMessage service!!! With no explanation! They have an email that was sent from “Billy-Jo” their customer relations executive, which I couldn’t even reply to as the email bounces back (due to a full inbox = red flag) They refuse to sort via their Instagram! They hide the negative comments or have a speedy PR response that is copied and pasted, with no intention of resolve! They say I have to sort this by making an account with them on their website!! Erm, why??? When I’ve seen comments of people unable to subscribe from their spamming!! They have made no effort in just under a week to contact the delivery service on my behalf or rectify in any way. They’ve left it up to me to waste my time. Truly truly unbelievable customer service from the depths of hell, and I’m not even exaggerating. Takes days to reply and yet any public social media complaint is quickly replied to with false reassuring cr*p.”

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Posted 3 years ago

“I do not recommend the service, my order took one month to arrive in Ireland as it was stuck at customs. This is out of control of the service provider and I do not fault them for that however my messages have not been acknowledged when I wanted to cancel or return the order when it has finally arrived but I have received three automated messages in a row to inform me that the product has now been delivered instead.”

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Posted 3 years ago

“Do not buy from this seller, especially if you want delivery to Ireland. Estimated delivery for my order was 24/07/21 - 27/07/21, I still don't have it today - 11 August 2021. The tracking link doesn't work, I contacted customer service numerous times and requested refund - there is no talking to them. They keep replying - please allow 21 days for deliver. Why then you give an estimated date if you can not fulfill that? I bought perfume as a birthday present and was expecting it by a certain date, and it's still not there. Should have just bought the same items from other website, even it was a bit more expensive. Will NEVER buy from Lookfantastic again, and none of my friends will.”

Lookfantastic 1 star review on 11th August 2021

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews