Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signed up for beauty box, tried to cancel it after few last disappointing boxes and was told that i can't! they auto - renewed this subscription without my permission and now does not let me to cancel it! Scam!”

Helpful Report

Posted 5 years ago

“A Big Scam Black Friday sales without refund I made an online order at Look Fantastic website last Black Friday on 29/11/2019. They have 3 for 2 sale of Elizabeth Arden products. It’s a good deal so I bought three products and pay for the price of two. The third one was shown in my order as free. I was charged by the entire order the day I made the order. When I made the order, every product on website was shown as in stock. One week later the package came without the third product I bought, which is also the most wanted product in the order. I waited another month for the product to come but it didn't. In the beginning of this January, I checked the website and find this product is back in stock so I contacted the customer service to ask them deliver this product to me ASAP. While they reply this product was shown in stock online but actually they don’t have it in their warehouse and they are not sure when it’s available. They suggested me to cancel this item. They said and confirmed they could cancel this item for me and refund me if I don’t want to wait. As I don’t want to wait anymore, and I want to use the refund money to buy this product somewhere else. I requested cancel the item as I was waiting for two months already for this One week later, I found I was not refund so I contacted the customer service. However, I was told that they are not going to refund me as I got it for free. I bought all three products with a 3 for 2 discount. I paid for all three products together, rather than I bought 2 products and got one free gift. I felt this is unfair for me. I didn’t request for full refund but the discounted refund, which is about 30% off discount. However, the customer service rejected to resolve this problem but only repeated: “You was not charged for this item so we have not refunded this” But I was charged!!!”

Helpful Report

Posted 5 years ago

“PROBABLY A BIG SCAM When my delivery didn't arrive on time I asked the customer service where it was and they told me to wait an additional 30 days. Fast forward to now, the products still haven't arrived and their answer to me is to ask my neighbours if they have the package (which they don't) and now that I am requesting for a refund, the customer service is no longer answering.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Order 186634406 Such a bad and fraud website never think of ordering with them !!! One month now and still not receiving my order !!! I tried contact them and always they say we will see and contact you!!! 30 daya now !!!!!!!!! I am going to tell everybody all my friends and reviews everywhere to let Everyone not to be fooled!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Would give 0 stars if I could! Ordered a parcel on the 30th December as there was a VERY LARGE advert all across the site that next day delivery was guaranteed to arrive before new year if I ordered before midnight. Unfortunately the parcel arrived 3 days later on the 2nd January and I was no longer at the address. No apology given by the staff, customer service only replies once a day maximum. They would not redeliver the parcel and also I would have to pay to have it returned. I will not order from Lookfantastic again.”

Helpful Report

Posted 5 years ago

“Everything on time,thank you. Well done”

Helpful Report

Posted 5 years ago

“ordered Elizabeth Arden Plump Perfect ceramide lift and firm cream moisturizer, what came was Elizabeth Arden ceramide lift and form moisturizer. No INVOICE in the BOX no info from where it came from. This was a misleading advert, and not what was ordered. I will NOT be using this Company again. GOODBY”

Helpful Report

Posted 5 years ago

“I purchased a Beauty Box for my niece which provides samples each month for 6 months. I then were back into profile to see when last box being sent and saw they had added auto renewal. I cancelled auto renewal but deduction came out this month again, I have contacted customer service now twice and as I didn't cancel (in their words) "in the small window of two weeks" then I now have to continue for another 6 months. They are unreasonable and I did not order this.”

Helpful Report

Posted 5 years ago

“It was a fabulous website but i am dissapointed about the reffereal thing from there . It is a lie .... It was a fabulous website i was ordering from here often and i loved the products . The only thing i am not happy about is that they say if you reffear a friend you ll get a reward to spend . I refferead a friend and after this they said i will get the reward only if she buyes something from their website ... in a certain amount. This thing was not specified on the website and even after this i did not got the points for reward . They are lying about the reffearal ....”

Helpful Report

Posted 5 years ago

“I've made my order on 30 November, the estimated arrived time is 10 Dec to 18 Dec, on 18 Dec I find them through livechat they said need to wait 30days to seen as my parcel is miss. I waited for 30days still haven receive my order, find them through live chat again and said will give me a full refund, I haven receive any email regarding my refund. I'm really afraid I won't get my money back, I really spent a lot in this website and this is my first-time purchase, I thought it is a Singapore website it should be secure, I'm Malaysian. I regret that I didn't see their review before purchasing, really upset! PLEASE DONT BUY FROM THEM !!!!!”

Helpful Report

Posted 5 years ago

“Damaged boxes, terrible customer service no help! Do not buy from these clowns!”

Helpful Report

Posted 5 years ago

“Dont buy from these cowboys!Received two filthy dirty boxes of Laura Mercier bath cream ( £30 each) Customer service no help whatsoever, several emails later and received £4 refund! Absolute joke!”

Helpful Report

Posted 5 years ago

“AVOID!! I placed an order for several items, a couple were to be Christmas gifts. It was meant to be Next Day Delivery, in time for Christmas. Still waiting and none the wiser if and when my order will actually turn up, as Hermès are the couriers. However Look Fantastic don’t seem to care either. Really poor customer service. When you do manage to get through to them, they are clearly eager to fob you off by saying it should arrive shortly. No follow ups or updates whatsoever. Wish I had read reviews before spending my money with them. I will not order from them again.”

Helpful Report

Posted 5 years ago

“Poor Customer service. Buy with caution. They send you round in circles trying to return faulty items. Under Consumer Contracts Regulations I have the right to return. Been 4 weeks now and still not been given their ‘authority’. As if that’s a requirement? Take to all sorts of social media and let people know how bad they are!”

Helpful Report

Posted 5 years ago

“Ordered under their guidelines for being in time for Xmas. Now not being dispatched until the 23rd. How is that in time for Christmas? I'm stressed and no one is responding to messages. Also I qualified for free next day delivery when ordering but when going to the checkout it wouldn't give me an option. Look fantastic is literally ruining Christmas”

Helpful Report

Posted 5 years ago

“Having ordered something there was a delay in my order not knowing when I would receive my order I tried to cancel as it was for a Xmas present I was then told by live chat that wasn’t possible but could return if no longer wanted so when item delivered I returned it at my own expense !! Then waited for acknowledgement by look fantastic nothing for a week various emails messages live chat followed were they answered me then ignored my replies finally got a answer on email to say my parcel had gone missing in the warehouse !and to wait up to 14 days for a reply I found this unacceptable for a company this size there lack of communication and care for a customer who would have been over £20 out of pocket is not acceptable I had to contact PayPal to raise a dispute and guess what a refund the next day from them I shouldn’t have had to do all the chasing for this never had issues from a company like this I won’t be ordering again and judging by the other reviews on here I’m not alone.”

Helpful Report

Posted 5 years ago

“Should’ve done some due diligence on this company before ordering. It’s been 3 weeks and my item has not been delivered ! The response from the firm has been that you’re required to wait 30 days before the item can be considered missing. Absolutely not worth the wait - never purchasing from them ever again !”

Helpful Report

Posted 5 years ago

“I have had the most horrible customer experience with any order and any provider - I do not recommend lookfantastic to anyone. I have ordered a number of Christmas stockings from lookfantastic, from October’s paycheck (trying to be prepared!). Firstly, the order was delayed. Thinking Christmas was still many weeks away and it was for Christmas, it wasn’t too much of a problem. The the men’s stocking was sent separately. It was a far less quality than expected but at least it turned up. After many delays and complaints, the women’s stocking was sent two weeks prior to Christmas (still hasn’t arrived though). The prices of the stockings have dropped to half than what I paid - yet the customer service team refuse to partial refund the difference; only offering the option to return and repurchase the items! With their dispatch times being as useless as they are, it’s just not a viable option this close to Christmas. Their customer service tools and process are ridiculous; you can’t reply to their emails - everything is setup against their customers. Useless and disappointing - please do yourself a favour and avoid the company.”

Helpful Report

Posted 5 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews