Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Date ordered- 3/03/21 Delivery arrived- 28/03/21 Although I was on the lucky end of the spectrum, as I actually received my product, the whole ordeal was too vexing for me to bother ordering from the site again. Although they have great discounts, the services they offer to their customers are terrible. I bought all my products because they were listed as, in stock, and said that they would be able to dispatch them to me the very next day. But it didn't move out of the warehouse until the 12th and wasn't dispatched until the 18th. The cancellation systems they have in place are rubbish. I decided to cancel my products 5 days after dispatch, because of all the bad reviews I read, but then they charged my account saying they wouldn't be able to cancel because it already entered the dispatch process. This was incredibly disappointing because I had already ordered these products from another site, and it had even arrived before they charged my account. As a shipping company, I believe the services they have in place are mediocre and you're better off ordering from another site if you want your products to reach you faster. I am giving it one star purely because the products I ordered actually did arrive, and the whole site is not a scam.”

Helpful Report

Posted 4 years ago

“Please do not buy anything from this awful company. I bought 10 products and only received 3 of them. Spent £304.00 and down by £180.00. keep getting fobbed off by automated responses.”

Helpful Report

Posted 4 years ago

“Terrible service and delays over delays. My ordered stuck 2 month and they canceled because their system couldn’t proceed for some reason. What a weird answer!!!”

Helpful Report

Posted 4 years ago

“Disaster company. Never order from it. So disappointed”

Helpful Report

Posted 4 years ago

“Disaster !!!!! Send me shampoor and hair mask ( all open ) not sealed !!!!! Half empty !!!!!! Even olaplex oil is not sealed !!!! I have send 5 emails .. they are just ignoring me !!!!! Will never ever buy egain !!!!”

Helpful Report

Posted 4 years ago

“3 orders lost in transit and very poor customer service. Being emailed told that replacements have been dispatched then being told days later that this was not the case. Very unclear responses from customer service.”

Helpful Report

Posted 4 years ago

“Awful company, zero customer service and they only send you automated emails. I placed an order 2 months ago for 10 items, 1 item out of the 10 was shipped 1 month ago although I haven't received it yet. About the 9 other items I ordered ? Well, they tell me they will ship each item separately so at this rate I might I receive all 10 times in 2022 considering I haven't even received the 1 item they shipped a month ago. I tried to cancel the rest of my order but the cancel option on the website is useless, and their customer service only sends automated replies. I wish I had made researches about them before ordering, so many people have the same issue. Please don't give them your money, they are really the worst online shop out there, never had such a bad encounter like this.”

Helpful Report

Posted 4 years ago

“Awful. Avoid at all costs. I've been waiting 1 month for my order. No sign yet. Zero customer service.”

Helpful Report

Posted 4 years ago

“ZERO STARS: DO NOT GIVE THEM YOUR MONEY! This is a horrible company with abhorrent customer service that — from the customer's end — is basically nonexistent. I placed an order 4 months ago and still have not received all the items I paid for and my requests for refunds have gone ignored. I have received only automated emails or human-initiated emails filled with canned responses that provide no additional information whatsoever. Do not walk, RUN AWAY as far as you can and as fast as humanly possible. AVOID. AVOID. AVOID. AVOID. TIP FOR CONSUMERS: Don't bother. I had hoped the low ratings were situational and explainable. They're not. This is a horrible horrible company that does not care about customers; all they want is your money. You may not even get the products you paid for in return. Just avoid. Nearly four months later, I have still only received 3 of the 5 items I paid for.”

Helpful Report

Posted 4 years ago

“Absolutely awful site to order from !! Had a really bad experience from this site where they took money from our account for something we ordered and the transaction went through to our bank We then got an email to say it was shipped and on route ! It was a Mother’s Day gift and then few days later they emailed to say it can’t be shipped as wasn’t paid for !! Which it was and we have proof from the bank !! Looks like a scam going on here judging by some of the reviews!! Please be careful ordering from this company who take your money then tell you to pay again !! And the customer services is very unprofessional!! Not one bit helpful at all Keep well away from this site , go to a more reputable one !!”

Helpful Report

Posted 4 years ago

“Counterfeit products - dont bother. I bought a Skinceutical SPF50 cream and it just didnt seems right when I got it. I checked on the official website and Lookfantastic is not an authorized reseller and it has many reviews of counterfeit products so save your money. there is nothing pissing me off more than this kind of companies.”

Helpful Report

Posted 4 years ago

“Product never received. The tracking number never worked on the website. They refused to give refund (CAD$ 80) on the purchase and the policy on the website is unclear. Giving 0 STAR if I could.”

Helpful Report

Posted 4 years ago

“Placed an order and the boxes were severely damaged. Some were slightly damp. A box was missing. 3 items were 3 months expired. After two weeks of emails they agrees to refund me 35% of the order and the cost of the expired items”

Lookfantastic 1 star review on 21st March 2021

Helpful Report

Posted 4 years ago

“Absolutely horrible, they lost my first order and getting a replacement required numerous emails and having to repeat my issue to multiple customer service agents. Once I finally got the replacement order weeks later, it was just a partial order. Had to deal with another round of frustrating messages to customer service. Still waiting for my order that was placed in January. Never going to purchase anything from this place again.”

Helpful Report

Posted 4 years ago

“cheapest item) I ordered few items on 21st of January.After few emails for update I eventually received the cheapest item early March(!!!).The most important piece of order and the most expensive has not yet been received despite numerous emails for update or recently for refund.The non-response from the website is ridiculous,they just say it’s due to covid,security etc.I would understand it after 2-3eeeks of postage but not a 2months delay!Don’t think I’ll ever order from this website again(depends if I get my order eventually).Looks like a scam not a legitimate.So disappointing😖”

Helpful Report

Posted 4 years ago

“Extremely bad service, placed order 5/1/21 only received partial of the order, cancelled remaining items as of 11/3/21 no refund has been recieved, support claim the refund is complete. Do not order from this site. Jennifer, Ireland”

Helpful Report

Posted 4 years ago

“Appalling customer service. I placed an order in December and trustingly departed with 58 euro. Chasing weekly for refunds and updates. Constantly being fobbed off by scam artists, Maxine Quinn, Ireland”

Helpful Report

Posted 4 years ago

“I have listed the chronological order of events to illustrate : 28 Jan - Placed order online 28 Feb - Sent email to Customer service to enquire status of order as has been a month 1 March - received reply – "I have done a follow up on this item and I can confirm that this item is currently out of stock and at this time they are unable to give me a date for when they will have it back in stock. At this point I am happy to arrange a refund for you or preferably you can wait for stock to replenish. I then proceeded to cancel order immediately Checked site and the status of order was “processing cancellation” I then purchased the product from another seller 11 Mar – my credit card was charged for the order 11 Mar – I sent email to customer service …. status on site still stated processing cancellation 11 Mar – I receive reply from customer service stating “I have not been able to cancel this as it has already entered the dispatch process.” I am dumfounded – I did not receive order for a month. Customer Service states item is out of stock and is not able to confirm when stock will arrive. I cancel order and 11 days later, I get charged and the order is dispatched? How can order enter dispatch process 11 days after cancellation and when status on site shows processing cancellation since 1 March? In subsequent communications they are still insisting the order has been dispatched and they can do nothing about it. I will never order from them again.”

Helpful Report

Posted 4 years ago

“This company is ridiculous! No customer service. Impossible to get a serious answer. I placed my order 25/2 and almost one month later they told me that there is a payment problem without telling me where is the problem. I am wondering this company does not check the card when you pay?? Unbelievable!!”

Helpful Report

Posted 4 years ago

“Now Look Fantastic is blaming it on Brexit. Saying that they’re experiencing “some” delays. Unable to refund or cancel order as it has been reserved for shipment. RIDICULOUS.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews