Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,435 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband paid for next day delivery - they have clearly advertised on their website their delivery promises and, as of today, they have said that there are no delays due to Covid. We received no email providing a receipt of my order, as promised on the website, but we did get notification that our order was with their courier. We then got a message from Look Fantastic, at the end of the delivery day...when our parcel clearly had not arrived...stating that there had been a delay and that tracking details would be available within 24 hours. How does a delay in delivery PLUS a further 24hr delay receiving a new update meet their obligations as promised on their website - the service level which encouraged my husband to spend extra money for next day delivery? We have chased my delivery twice and today we were told that there is a delay...no, really?... and that it would take another 48 hours to them to receive a response from their courier providing an update. We asked that they re-send my package as they offer next day but that, apparently, had to be 'put through' for discussion! It's also very interesting to note that no complaints have been responded to on this site whereas positive reviews have been responded to with thanks. What does that tell you about their customer service?!”

Helpful Report

Posted 5 years ago

“Worst customer service ever!!! The website is fine and i really dont mind the "at times" delayed deliveries. But talking to their customer service is a nightmare! So naive.. so unprofessional! Just worst! Been a month since i raised a refund query.. the guys at LF just keep going in circles with the most vague and uninformed responses. I had to beg them to see the message history before writing back.. but no! I keep going back and forth with it! Arghhhh.”

Helpful Report

Posted 5 years ago

“i ordered items for 100 euros i ordered items for 100 euros, they didnt delivery and they didnt refund. they just say sorry :D they steal and scam, they say they sent the order but nobody have never seen the package anywhere when i want refund they dont care, so they keep products and your money. you get nothing. please dont shop here, take the money you want to spend on this side and throw away from window. it will have same sense i received message, that they offer refund within 40 days so how I said, i dont have products, i dont have money back. they keep everything. This company make me sick, I cant understand how they can sleep at night. they just pretend they are serious company but they are garbage. Because my order had to been sent to united emirates, and the borders were closed because of corona virus i didnt know when to expect my delivery, nobody has not contacted me till now. so this company just used this covid situation and didnt send anything and then just kept money. wow”

Helpful Report

Posted 5 years ago

“Having read through those reviews I am glad to see i am not the only one. Customer service is terrible, I had someone tell me one thing, then when I came back with it another person told me that I couldn't have been told something like that and I said that it is ridiculous how big of a miscommunication there is between CS advisors they replied "I'm sorry you feel that way. Is there anything else I can help you with?" Always postponing the resolution of issues. Honestly, having to talk with their customer service ruins my mood. Sent me faulty product too, which is not cheap. Save your time and buy somewhere else. Lookfantastic is a bunch of jokers.”

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Posted 5 years ago

“They have the worse customer service. Goes back and forth to nothing. I will never ever buy from them again. Thieves”

Helpful Report

Posted 5 years ago

“Most awful customer experience I have ever encountered in my life. Delivered a parcel 12 days late when I paid for NEXT DAY delivery and would take no responsibility. I would definitely AVOID at all costs!”

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Posted 5 years ago

“All I can say if 'a bunch of thieves'”

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Posted 5 years ago

“BE AWARE OF THIS COMPANY-- they are dumping you secondhand, unsealed, used products (see the item arrived arrived with filthy/grease all over) and then offer to 25% of a partial refund to force you to keep damaged items. Despicable to send this kind of product to customers during this pandemic crisis. The full refund of the damaged, faulty items are their way of showing a gesture of goodwill which is absolutely nonsense. Took weeks of resolving issues, no compensation nor sincere apology. AVOID !!!”

Helpful Report

Posted 5 years ago

“Very fast and efficient seller until you have a problem. Takes ages for them to sort out, if they ever sort it out. Unreliable! Only good when things are smooth. Definitely not what online shoppers are looking for. Reliable worth’s more than cheap price!”

Helpful Report

Posted 5 years ago

“Been a customer since some years back without any issues other than slow delivery. But recently they changed the way they package their parcel so one of the product I received was damaged. They dont honour the damage and refused to refund. I took it to PayPal which they say I need to return the item at my own expenses. After talking to their customer service team for 2-3 months, I managed to get my refund. But it’s such a painful process, I dont think I will be getting anything from them again.”

Helpful Report

Posted 5 years ago

“I was a new subscriber to the Beauty Box. They were offering a promo discount of $20 off the Advent Calendar for new subscribers. I applied the code and saw the discount lowering the price to $90 but ended up being charged the full amount. I contacted them immediately and was told to expect the refund within 3-5 days. After 6 days I was told the had refunded which was not correct. Online chat told me they would refund right away. Again, no refund. My most recent response from them (10/14) told me they would investigate and reply within 72 hours. At this point it has been over 135 hours. I even contacted them 2 days ago, no reply. Overall I've been waiting for 17 days. Also, the free gift I qualified for when I purchased shows a full size product. What I received was a sample size packet which was wastefully shipped in a cardboard box by itself!”

Helpful Report

Posted 5 years ago

“Item delivered damaged and leaking the customer service will not get back to me thank goodness I only ordered one item this time although very expensive but was going to do my Christmas shopping on here so will not touch them again”

Helpful Report

Posted 5 years ago

“DONT GO FOR Lookfantastic online shop if you don't want to be treated like me!!!! Don't recommend Lookfantastic online shop, as they are NOT HONESTLY FANTASTI !!!!!!!!!!!! If there is the choice to rate '0' I will definitely give Lookfantastic online shop a '0'!!!!!!””

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I recently ordered an expensive Strivectin Tightening Face and Neck cream Paid £41.5 from Lookfantastic online shop for my birthday, which I had a strong reaction to this cream. Only after used 3 days, my face and neck were red, itching, and burning, especially on my forehead and nose had small water spots!!!!!!! I stopped using it and contacted the Lookfantastic team, providing with the photos of my face reaction and all relevant information about this cream. After a week, I got an email saying not action Lookfantastic team can be taken, except an apology!!!!!!!! I am so shocked and disappointed with the way how Lookfantastic treat their customers!!!!!!!! It should be legally able to return/refund in 14 days!!!!! I don't feel this is a safe online shop, as customers interests are not being looked after. Lookfantatic DONT CARE THEIR CUSTOMER'S SAFETY!!!!!!!! You would be the next one ending up buying an expensive cream from Lookfantastic but getting an apology with an email,when having reactions!!!!!!!! DONT GO FOR Lookfantastic online shop if you don't want to be treated like me!!!! Don't recommend Lookfantastic online shop, as they are NOT HONESTLY FANTASTI !!!!!!!!!!!! If there is the choice to rate '0' I will definitely give Lookfantastic online shop a '0'!!!!!!”

Helpful Report

Posted 5 years ago

“I placed a large order for my sister's 30th birthday presents, I chose next day delivery even though it was a week in advance to make sure it arrived in time. It's now been 4 days, the item has not been delivered and the tracking seems to be inaccurate as it just says 'with courier' since Tuesday. This is so unacceptable. No response from Look Fantastic and no attempt to help.”

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Posted 5 years ago

“Initially, I was skeptical after reading numerous negative reviews about LOOKFANTASTIC but decided to give it a go as their prices r so irresistible. Thk God everything went smoothly n I recd my well packed goods within 5 days! The peanut butter n NUXE oil were authentic, absolutely perfect!”

Lookfantastic 5 star review on 15th October 2020

Helpful Report

Posted 5 years ago

“I ordered two times only from this website. Luckily I didn’t have any problems with them. However, my friend ordered from them in early aug. Until now she still hasn’t received anything from them so she contacted them. They said she should have contacted them within 40 days and now they are unable to track the item. I could not find it on their website. They said they are not going to replace and refund. Does anybody know whether they have breached the consumer rights act 2015 ? So no product and no money back. That’s the risk that every customer has to take. Why would a customer near the risk. I will definitely ask all my friends not to order from them ! Why would the customer bear the risk from them. My friend was trying to be understanding because of the COVID issue so the delivery must be delayed. Rubbish company. Horrible customer service. No credibility!”

Helpful Report

Posted 5 years ago

“I’ve bought products from look fantastic before but the last order I bought has been a complete and total nightmare. The courier returned my package as no one was there to accept and trying to deal with lookfantastic to get a refund or replacement has been IMPOSSIBLE. It’s been over 3 weeks with no replacement or refund! At first I asked for a replacement to be resent and they’re too incompetent to even handle that. No matter how many times I’ve written to them ( they don’t take phone calls!) they reply back with the same stock email promising to fix the issue blah blah blah. Fast forward three weeks now they say they can’t amend the order??? Now I have no products and have been robbed of £80! Never use this company! If something goes wrong youre guaranteed to have lost your money and there is NO ONE competent enough to help you.”

Helpful Report

Posted 5 years ago

“Lookfanstic was offering 25% on all purchase so I applied the promotional code and saw the price was discounted. However, I was charged for the original price. I also found Amazon selling the same product for $10 less so I sent it a screenshot and contacted them to either cancel the order or do price match. They said that the order was already submitted to the warehouse, they will be able to process a refund after I ship back the item. When I received the item, I sent them an email to inquire about the return. They now said that I have to pay for the shipping fee in order to get a refund. The shipping fee is too high for me to shop back so I have to accept the fact to drop the case. I will never shop from this company. I should just order it from Amazon to save all the trouble.”

Helpful Report

Posted 5 years ago

Lookfantastic is rated 1.3 based on 1,435 reviews