Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,420 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order a week ago and still no despatch. Tried to cancel the whole order, they have cancelled 1 item from the order but not the other 4 which makes no sense. When I asked why they haven’t cancelled the whole order, they said they can’t cancel as it’s already being processed. Well why have they been able to cancel one item. Makes no sense. Either give me a dispatch date or a refund. I have now had to do all my Christmas shopping elsewhere as I’m worried they won’t arrive on time or at all. They are liars, scammers and I won’t be using them again. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Terrible company I have placed an order on 25/11. Today i contacted the customer service thrugh live chat and they said that the items that i have ordered are out of stock! If i hadn't contact them they were just going to leave me waiting for my order forever, although is their job to contact and inform that my order is out of stock, even if when i ordered it was on stock. Absolutely unacceptable. Don't trust them!”

Helpful Report

Posted 4 years ago

“They scam customers out of money and have no intention of sending orders. For a company as wealthy as this they seem to feel as though they are above the law.”

Helpful Report

Posted 4 years ago

“DON’T buy from this website. Slow feedback and customer replied script is standard. NO track down number can provide but keep saying is shipped out. Delivery expectation date is fake, never delivered. CANNOT do refund!!! Never buy from this site again!!!!”

Helpful Report

Posted 4 years ago

“Would give 0 if I could I never got my stuff I don’t think I ever will”

Helpful Report

Posted 4 years ago

“Taking money but not dispatched my order. Won’t answer emails or any other form of communication. Avoid at all cost”

Helpful Report

Posted 4 years ago

“AVOID. THE MOST UNRELIABLE PLACE TO SHOP. TERRIBLE CUSTOMER SERVICE. THEY DONT EVEN HELP YOU ITS LIKE TALKING TO A ROBOT. IF I WAS YOU I WOULD SHOP ELSEWHERE”

Helpful Report

Posted 4 years ago

“AVOID at all costs. Signed me up through my facebook account without my authorisation, therefore I have no access to the email on the account. I have made a monthly subscription and I have been trying to change the email for a month, have been charged for 2 months however never received anything, and all the staff says is that they cannot find the email and that there is nothing they can do. I guess is easy just to keep charging your customers. Staff unhelpful, live chat does not work, app does not work, they just take your money and do not care anymore. Avoid, avoid, avoid!”

Helpful Report

Posted 4 years ago

“I placed my order, never got a confirmation email cannot get a message through money taken from my account ....this is a scam website do not order from them”

Helpful Report

Posted 4 years ago

“Is there 0 stars as 1 is too high? Is there 0 stars as 1 is too high for this company. This is the worse company I have ordered goods from and will never be doing it again, so please avoid! Just contacting the customer service is impossible so if you have a problem, good luck. I’ve contacted them through 4 different platforms (fb, tweeter, website and text message). Takes them hours/days to answer on every platform and each time you get a response it’s from someone different. Also one says one thing and another says something completely different. You tell them to read further up as their colleague has said something different but they just go with what they are saying. Still waiting for my goods too (been a week so far). So please shop somewhere else!”

Helpful Report

Posted 4 years ago

“"LOOKFANTASTIC.CO.IN" IS A BIG SCAM IN INDIA NEVER EVER BUY ANY PRODUCT. MY ORDER NEVER CAME .....NYKAA IS BEST FOR BEAUTY PRODUCTS. AFTER MONTHS WAITING FOR MY ORDER.”

Helpful Report

Posted 4 years ago

“I buy an awful lot from them, and it's annoying that I have to write this review because before now I would have been very happy with them. I pre-ordered an Advent Calendar in September and was assured numerous times it would be delivered in November and now its December 2nd and there is still no sign of it. I raised a case with them in November and they closed it even though the issue wasn't resolved and I had to open another one yesterday. It is clear I am not going to get the calander but they have charged me for it and won't admit I am not going to get it. It's just very annoying to have to chase a company like this for answers. I hope I will be able to get a refund but even if I do the whole process has been pathetic and infuriating on their part.”

Helpful Report

Posted 4 years ago

“Still waiting on my Advent Calendar months later, now they are not responding to e mails. I would avoid this site like the plague, very poor service. 👎”

Helpful Report

Posted 4 years ago

“3 months later still waiting on my advent calendar order. Was given the wrong shipping details numerous times, said it would arrive next week, then again the week after. Terrible retailer. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“Advent calendar never arrived. Absolutely shocking service from lookfantastic. Now have to go through PayPal to get my money back!”

Helpful Report

Posted 4 years ago

“Do not buy from this website”

Helpful Report

Posted 4 years ago

“DO NOT buy from Look Fantastic. They say your order has arrived when it has t and then ignore your messages. Don’t waste your money!!”

Helpful Report

Posted 4 years ago

“Shocking company! Seems like a scam?! Ordered an advent calendar in September and still no sign of it and tomorrow is December first after many emails of them guaranteeing it'll turn up well before December.”

Helpful Report

Posted 4 years ago

“IT’S A SCAM! My order never arrived…. That is the most UNPROFESSIONAL site I ever used. I ordered 4 products at Look Fantastic and as my purchase was over $100, I received a beauty bag gift. However, they sent the beauty bag but not the product I paid for. The order status says “DELIVERED” so I contacted them to get the product or the money back. I sent 3 emails with no success and no response. WHAT A JOKE! AVOID IN ANY CASES.”

Helpful Report

Posted 4 years ago

“Time to change the website from which I will order cosmetics. too long waiting time for the shipment and bad customer service”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,420 reviews