“we 'were' going to fly from Luton to Krakow out on 29 March and back on 6 April. went through Looking4Parking - they were not the cheapest, upper middle range. Paid £47.84 (not cheap) because of health concerns - wife had recently suffered Sepsis and with this Covid19 thought best. cancelled our flight. Have been reimbursed for hotels in Krakow, Wrocklaw. BUT seems I did not read 'THE SMALL PRINT' it's after sat nav, From M1 and additional info 7th line down small print "this booking cannot be cancelled.... Bloody rip off. £47”
“Dont use them AT ANY COST , My personal belongings been stolen from my car ,while i have parked at Luton looking4parking ,i wrote them complain letter ,and they dont respond ,i think they are selling your stolen goods afther thats why their prices are so cheap”
“Absolutely terrible...They were not there to collect my car, waited 10 minutes, and a guy turned up in jeans and Jacket. No uniform or ID, just a piece of paper with my name on and car details!
On returning to T5 Heathrow called them, as per their instructions, 15 mins before but ended up waiting 1 hour for the car to be returned! Struggled to contact them, just a nightmare.
Just another guy in jeans and jacket returning the car (no uniform) gave me the keys (no apology, he didn’t care) and left quickly.
On getting in the car I instantly knew that something wasn’t right (although managed to get home) took to the garage the following day and the spring and ball joint were smashed to pieces costing me £150.00!
DONT NOT USE THEM THEY ARE COWBOYS.”
“Had the worst experience of my life could not believe being being subjected to racial abuse for booking for a service with my money and being denied the service at Heathrow T4 when I arrived to drop of my car I was asked to pay an extra £15 I cash when I asked why I was hurled racial language and they refused to take my car ; had it not have been to the helpful staff at Heathrow T4 I would have missed my flight and they even said I was one of many suffering the same. I recommend never to use them.”
“When arrived at heathrow phomed when told to in advance . Couldnt find our booking had to phone twice more waited 45 minutes for meet and greet. Would not recommend as we paid extra for this. Also on return phoned in ample time had to wait a further 30 minutes for car to be returned. Whole point meet and greet is they are there ready. Totally disappointed would not recommend paying for meet and greet”
“L4P-1-3950812
Bad experience with their park and ride service on my return to UK on 25/02/2020. I rang their contact number several times with no response. I felt tired or ringing them and I decided to use Uber from Heathrow terminal 2 to their office and I was charged £25.26
On my arrival at their office. The guy at the reception told yeah their contact number has changed and a text was sent out to notify all customers which I did not received. I spoke their manager which she mentioned her name as (Kan). She promised to refund the money I paid for Uber and requested that I should emailed her Uber receipt which I did as soon as I received it via email. After I left their office then someone from their office started sending some text messages of changes to their contact number as claimed earlier.
I emailed Kan and sent messages to them on 26/02/2020 and no one has respond and kept silent. I realised that this people are not capable and not up to standard enough to provide services they charged me for and people should be very careful and consider use another company instead of Airtime parking .”
“I booked a park and ride with looking4parking. On the dropped off date 18/02/2020 at 03:00am I struggled to find their location as it was hidden. I found 1 staff around 0:400am and he completed the paperwork and dropped me off at Heathrow terminal 2. On my return date on 25/02/2020 I followed the instruction as stated on the email and advised by the driver who dropped me off and I rang their contact number several times, the landline was busy throughout and the mobile number was rang several times no answer and eventually someone answered but kept silent and after few seconds cut it off. I was pacing up and down the airport with no other means to contact Airtime parking then I decided to book Uber and Uber driver drove me to their office and I was charged £25.26
When I arrived, I met a staff at the reception desk and demonstrated my frustration due to stress I went through to reach their office which they failed to provide. He replied that one of their sent out text message which I did not receive advising clients about changes to their contact number. Then he advised me to call their manager and I rang the same mobile number I was rang when I was at the airport and I spoke to a lady called herself (Kan) and she promised to reimbursed my extra charge for using Uber driver as it was their fault. I took my car key and I left their office. Some minutes later I started receiving their initial claimed text of contact number change. Later on that day 25/02/2020 I emailed, texted her and she has not replied as she promised. It seems she offered me the promising statement so that I can leave their office so that other incoming customer will not be aware of the negative experience I had with Airtime parking.
Please be very careful and think twice before you use Airtime parking. I will never use them again and will never recommend.”
“I booked a park and ride with looking4parking. On the dropped off date 18/02/2020 at 03:00am I struggled to find their location as it was hidden. I found 1 staff around 0:400am and he completed the paperwork and dropped me off at Heathrow terminal 2. On my return date on 25/02/2020 I followed the instruction as stated on the email and advised by the driver who dropped me off and I rang their contact number several times, the landline was busy throughout and the mobile number was rang several times no answer and eventually someone answered but kept silent and after few seconds cut it off. I was pacing up and down the airport with no other means to contact Airtime parking then I decided to book Uber and Uber driver drove me to their office and I was charged £25.26
When I arrived, I met a staff at the reception desk and demonstrated my frustration due to stress I went through to reach their office which they failed to provide. He replied that one of their sent out text message which I did not receive advising clients about changes to their contact number. Then he advised me to call their manager and I rang the same mobile number I was rang when I was at the airport and I spoke to a lady called herself (Kan) and she promised to reimbursed my extra charge for using Uber driver as it was their fault. I took my car key and I left their office. Some minutes later I started receiving their initial claimed text of contact number change. Later on that day 25/02/2020 I emailed, texted her and she has not replied as she promised. It seems she offered me the promising statement so that I can leave their office so that other incoming customer will not be aware of the negative experience I had with Airtime parking.
Please be very careful and think twice before you use Airtime parking. I will never use them again and will never recommend.”
“DO NOT USE. Waited 2 hours for pick up. calls saying they would be there in 10 minutes or no answer at all. Had to pay for an £24 uber to the compound. No reply to emails and useless on phone compensation.”
“DO NOT USE THIS COMPANY!
I made a booking which clearly said on the confirmation that amendments were possible. When I tried to make an amendment however I could not. They said it was a 'fixed' booking, even thought I sent them through a copy of the confirmation they sent to me, which showed that amendments could be made!!! They would not change from this - to nowhere. I will never use this rip-off company again. They obviously make their money in a fraudulent way? They charge you more for being able to make amendments and then book with NCP etc on a different basis? Not good at all........”
“Post code for the airport was old and was now the car hire return. Nearly missed flight. 5 day wait to try and get a response from customer service and no point phoning as just as useless”
“I am disgusted with this company
I am disgusted with this company. After having to cancel our holiday due to a serious illness I tried to cancel the parking for which I had paid extra in case of cancellation. When I tried to cancel the parking online the system refused to continue due to a 48 hour restriction prior to parking. I called looking4parking who refused to refund me even a part payment as I was 4 hours into the 48 hour deadline therefore 44 hours before I was to park up. As it happens I would have been parking somewhat later anyway as our journey to Stanstead was long distance so I allowed for motoway delays. The lady I spoke to offered to send me a document for holiday insurance purposes which would have been of little use due to an ongoing illness. This representitive did not send me this document anyway! Also adding insult to injury the parking hasn't even been cancelled so their excuse being unable to offer parking to someone else is invalid. It's bad enough when your family has to lose their holiday through serious illness but to be treated with so much disrespect when extra has already been paid in case of cancellation is hurtful and insulting. Oh maybe I should have read the small print! Enough said!”
“Do not book with this company!!
Birmingham airport lost my mums car keys so had no way of getting home after her holiday. They then promised to reimburse the fuel for someone to bring the spare key. Received absolutely nothing!! Disgusting.”
“Do Not Use - Rip Off
Charged another £7.00 on top of the original booking fee for parking at Manchester Airport.
Please be aware of these extra costs”
“PLEASE DO NOT BOOK......
I was met with an extremely rude man at reception in the ACORN HOTEL LODGE AIRPORT PARKING. my husband and I almost missed our flight, and when we got back,I noticed my car has been vandalised, some of the letters of the make of the vehicle has been removed, there was two scratches that was not on my car before i dropped it and the foot mat was completely dirty as opposed the condition the car was when i dropped it.”
“It’s rip-off!
I made a reservation on their website but on the side the parking refused tithe price. At the end I need to pay $60 extra. Looking4parking didn’t refund it!!!!”
“Booked Meet and Greet at Manchester airport. Arrival pick up just ok but on return, Meet and Greet service cancelled! Waited over 1 hour in cold for minibus to arrive to collect and transfer to compound. Told to go and find my own car . It had 15 additional miles, no explanation given. Drove 100metres out of compound and discovered totally flat damaged tyre! Phoned the compound, told there was nothing they could do, just write and complain. Left on the side of the road with my 71 year old husband changing the tyre. Had to take to garage and purchase new one. Garage confirmed it had been driven whilst damaged. In all 4 hour delay in setting off home in what should have been a meet and greet service.
Contacted Looking4 and directed back to service provider . Wouldn’t answer questions regarding, booking site accuracy and service provider standards, just didn’t want to know.
Please do not use this booking agent. Pay the extra and use the airport car parking facilities, it’s really not worth the hassle.”
“Looking4parking couldn’t be bothered to reply to my emails or explain why they wanted to change my booking to meet and greet which I declined twice maybe Wcp Bristol should also accept some blame also because I had used them just 4 weeks earlier and nothing was said about shuttle service being cancelled so when I turned up only to be told they couldn’t get insurance for minibuses I was sceptical about insurance cover to drive private cars around Bristol so I went to long stay car park at Bristol and paid up in full will not knowingly book with this company in future”
“Company couldn’t be bothered to reply my emails which I stated that I didn’t want the free meet and greet upgrade didn’t find out until I arrived at WCP Bristol on morning of departure that shuttle bus service had ceased went to Bristol airport long stay parked and payed fees will not knowingly use looking4 parking on any future hols.used same company 4weeks earlier had a discount code card for future use not one mention about changes to service”
