LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

4.8 Rating 10,402 Reviews

96 %

of reviewers recommend LoveBookOnline

4.8

Based on 10,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LoveBookOnline 5 star review on 16th February 2026

Johnny Glasser

Anonymous

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected ot to be more firm as i chose the hard cover. The pages dont open all the way and it is very flimsy. Not happy at all with the final product. I wont be ordering it agin or recommending it to anyone. Very disappointed and dissatisfied”

Helpful Report

Posted 7 months ago

Thank you for letting us know that your LoveBook fell short of your expectations. Please continue to work with our customer service team so we can assist you and ensure you are happy with your purchase.

Posted 7 months ago

“I have not received it as yet ????????”

Helpful Report

Posted 7 months ago

Thank you for your order! We sincerely apologize that your book didn’t arrive by the estimated delivery date. While we strive to meet our delivery estimates, delays can occasionally happen. Our customer service team was quick to respond to your inquiries and your package is now en route.

Posted 7 months ago

“They never delivered my book”

Helpful Report

Posted 7 months ago

We sincerely apologize that your book didn’t arrive by the estimated delivery date. While we strive to meet our delivery estimates, delays can occasionally happen. Our customer service team was quick to respond to your inquiries and your order is on its way to you now.

Posted 7 months ago

“Status of order still not change. Estimated date not showing anything correct. Support doesn’t help.”

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Posted 7 months ago

Thank you for your order! Our customer service team was quick to respond to your inquiries, and we're happy to let you know that your order has shipped. Please feel free to reach out again if you need further assistance.

Posted 7 months ago

“I haven’t received my order yet, the only thing I received was the website couple puzzle book. My order is still under process from the 23rd of January!”

Helpful Report

Posted 7 months ago

Thank you for your order! Your order has been shipped in two separate packages, and they should be arriving soon. We sincerely apologize that your book didn’t arrive by the estimated delivery date.

Posted 7 months ago

“I did not receive my order”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. Tracking shows your order was marked as delivered, and our customer service team will be reaching out by email shortly to help look into this and ensure you receive your order.

Posted 7 months ago

“Never received my book. My book was never delivered and when I reached out for support, I was left hanging. My money was stolen. I at least expected fast communication, a re-do with express shipping, or a refund. Nothing.”

Helpful Report

Posted 7 months ago

Thank you for your order and for sharing your feedback. According to the carrier’s tracking, the package was marked Return to Sender, which is unfortunately outside of our control. Our customer service team was quick to respond and has already assisted by resubmitting your order so it can be delivered successfully.

Posted 7 months ago

“Haven't received my book eventhough it shows that it was delivered. I have been in constant contact with support team with no solution.”

Helpful Report

Posted 7 months ago

Thank you for your order and review! We apologize for the confusion regarding your shipments. Your books were sent in two separate packages, and one of them is scheduled to arrive by the end of this week, if not sooner. Please keep an eye on that second tracking number and let us know if you don't receive it by Friday.

Posted 7 months ago

“I have not received it yet. It was due on 02/02/2026.Every day around 7:00pm UPS changes the date to the next day at 9:00 pm. I see that it was in Orlando 01/31/2026 and that is the last update…Orlando is just 2hrs from me…”

Helpful Report

Posted 7 months ago

Thank you for your order and review! We're sorry to hear that your package took so long to arrive. Our records do show that it has been delivered, however if you haven't received it please let our customer service team know.

Posted 7 months ago

“did not receive the book”

Helpful Report

Posted 7 months ago

Thank you for your order! We're sorry to hear the book was not received. Our records indicate a successful delivery, which occurred several day prior to the original estimated date. It is possible the parcel was incorrectly delivered, and our customer service team has emailed you to provide assistance.

Posted 7 months ago

“It was for Valentine's day but one of the pages said happy anniversary”

Helpful Report

Posted 7 months ago

Thanks for your order and for taking the time to share your feedback. We’ve confirmed that your LoveBook was produced based on the final version submitted during checkout. We understand how frustrating it can be when something doesn’t turn out as expected, and our customer service team has reached out via email to discuss this further. We truly want you to be happy with the LoveBook you created.

Posted 7 months ago

“It was very expensive, ended up being $100 Canadian which is not worth it for the value. Also, in almost half the book the ink is gone. I was not happy with this purchase and found it a waste of money.”

Helpful Report

Posted 7 months ago

We are very sorry that there was a manufacturing error with your book. It looks like we haven't heard from you yet, so our customer relations team has reached out to you via email for more details so we can get a new book printed for you.

Posted 7 months ago

“Customer Service and books are garbage!”

Helpful Report

Posted 7 months ago

We’re sorry to hear you were disappointed. We truly care about the quality of our books and our customer service, and we don’t see any record of being contacted about an issue with your order. If there is a problem with your LoveBook we’d appreciate the chance to help. Please feel free to reach out to us directly so we can look into it and make things right.

Posted 7 months ago

“DO NOT ORDER FROM THIS COMPANY. I have still not received my products. I received an empty box. I can not get anyone to respond. This is a SCAM.”

Helpful Report

Posted 8 months ago

Hi Jim, So sorry to hear you haven't received your order. If you could contact us via the "contact us" form on the footer of our website, one of our customer service reps will get back to you asap, typically within 24 hours.

Posted 7 months ago

“Terrible customer service. Paid for expedited shipping and book was not delivered on time. Was told there was quality issue with my book hence the delay in shipping. That is comical considering there was still quality issue when book arrived, I wish I could upload picture as an example here. Company didn't seem to care how upset I was about delay, recognizing my boyfriend was leaving to be out of town for a month and I was unable to give him the book in advance. Completely ruined it for me and offered no resolution or compensation for their errors except to refund the shipping cost. Absolutely absurd!”

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Posted 5 years ago

“I didn't receive the book yet, the track number is wrong, customer support is only giving vague promises, very unhappy with the experience”

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Posted 8 months ago

We apologize that your order took longer to arrive than it should have. Our records show that both packages have been delivered, however if you did not receive them please let our customer service team know so they can continue to assist you.

Posted 8 months ago

“I am very disappointed with my experience. I ordered a paperback book and received my book with the pages falling out. I submitted a support ticket immediately on Thursday, Dec 18 and I still haven’t heard back on Wed, Dec 24. While I was waiting to hear back I express ordered a new, hardback book. I paid $30 for the quickest shipping to ensure my book would arrive in time for Christmas. Unfortunately, again I am left disappointed as it did not arrive in time.”

LoveBookOnline 1 star review on 25th December 2025

Helpful Report

Posted 8 months ago

I am so sorry that your LoveBook arrived with pages falling out. We did respond to your email on December 18th, within several hours. Perhaps our response is caught in your spam or junk folder? We will reach out to you again so we can make this right for you.

Posted 8 months ago

“Scammers alert!! Ive spent around $200 Nz and still haven't received my book. It's been close to a month now. I've emailed them multiple times with no answer. Bullshit money thieving fucks!”

Helpful Report

Posted 8 months ago

Thank you for your order! We appreciate you bringing this to our attention, and our customer service team has reached out to you via email so they can ensure you receive your order.

Posted 8 months ago

“A Christmas gift won't be a Christmas gift anymore. It's been almost three weeks, and it hasn't even been sent. When I tried to contact them all I got was a generic messege, that basically told me to wait and see. But nothing's moving, there are zero updates and I find that concerning, to say the least. It leaves a bad impression, and it makes me want to get a refund (I'm not even sure if I'll would be able to get it). I'm guessing I'll be able to change the review later, but for now, this has been my experience. Very annoying and unpleasant.”

Helpful Report

Posted 8 months ago

We’re truly sorry your package didn’t arrive in time for Christmas. While our customer service team acted quickly to assist, we understand that doesn’t make up for the disappointment of not having your gift when it mattered most. Please know we take this to heart and are always working to improve both our service and delivery experience.

Posted 8 months ago

“I'd love to write a review but it's been weeks of no answers, a label made and no shipping.”

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Posted 9 months ago

Hi Michael, I'm sorry to hear your experience hasn't been great, we are experiencing a serious delay with USPS this season and it's a bit beyond our control. But we're doing our best to get these orders moving at an expedited rate through their system. We have been told that even though the status isn't updating, your order is in the hands of USPS and it is on it's way. I know how frustrating it is to have nothing beyond "label created" and i can assure you that your order did leave our facility and is on it's way. I hope you have a great holiday! -Nick B

Posted 9 months ago

LoveBookOnline is rated 4.8 based on 10,402 reviews