LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

4.8 Rating 10,298 Reviews

96 %

of reviewers recommend LoveBookOnline

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

LoveBookOnline 5 star review on 16th February 2026

Johnny Glasser

Anonymous

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was for Valentine's day but one of the pages said happy anniversary”

Helpful Report

Posted 2 months ago

Thanks for your order and for taking the time to share your feedback. We’ve confirmed that your LoveBook was produced based on the final version submitted during checkout. We understand how frustrating it can be when something doesn’t turn out as expected, and our customer service team has reached out via email to discuss this further. We truly want you to be happy with the LoveBook you created.

Posted 2 months ago

“It was very expensive, ended up being $100 Canadian which is not worth it for the value. Also, in almost half the book the ink is gone. I was not happy with this purchase and found it a waste of money.”

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Posted 2 months ago

We are very sorry that there was a manufacturing error with your book. It looks like we haven't heard from you yet, so our customer relations team has reached out to you via email for more details so we can get a new book printed for you.

Posted 2 months ago

“Customer Service and books are garbage!”

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Posted 2 months ago

We’re sorry to hear you were disappointed. We truly care about the quality of our books and our customer service, and we don’t see any record of being contacted about an issue with your order. If there is a problem with your LoveBook we’d appreciate the chance to help. Please feel free to reach out to us directly so we can look into it and make things right.

Posted 2 months ago

“DO NOT ORDER FROM THIS COMPANY. I have still not received my products. I received an empty box. I can not get anyone to respond. This is a SCAM.”

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Posted 3 months ago

Hi Jim, So sorry to hear you haven't received your order. If you could contact us via the "contact us" form on the footer of our website, one of our customer service reps will get back to you asap, typically within 24 hours.

Posted 2 months ago

“Terrible customer service. Paid for expedited shipping and book was not delivered on time. Was told there was quality issue with my book hence the delay in shipping. That is comical considering there was still quality issue when book arrived, I wish I could upload picture as an example here. Company didn't seem to care how upset I was about delay, recognizing my boyfriend was leaving to be out of town for a month and I was unable to give him the book in advance. Completely ruined it for me and offered no resolution or compensation for their errors except to refund the shipping cost. Absolutely absurd!”

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Posted 5 years ago

“I didn't receive the book yet, the track number is wrong, customer support is only giving vague promises, very unhappy with the experience”

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Posted 3 months ago

We apologize that your order took longer to arrive than it should have. Our records show that both packages have been delivered, however if you did not receive them please let our customer service team know so they can continue to assist you.

Posted 3 months ago

“I am very disappointed with my experience. I ordered a paperback book and received my book with the pages falling out. I submitted a support ticket immediately on Thursday, Dec 18 and I still haven’t heard back on Wed, Dec 24. While I was waiting to hear back I express ordered a new, hardback book. I paid $30 for the quickest shipping to ensure my book would arrive in time for Christmas. Unfortunately, again I am left disappointed as it did not arrive in time.”

LoveBookOnline 1 star review on 25th December 2025

Helpful Report

Posted 3 months ago

I am so sorry that your LoveBook arrived with pages falling out. We did respond to your email on December 18th, within several hours. Perhaps our response is caught in your spam or junk folder? We will reach out to you again so we can make this right for you.

Posted 3 months ago

“Scammers alert!! Ive spent around $200 Nz and still haven't received my book. It's been close to a month now. I've emailed them multiple times with no answer. Bullshit money thieving fucks!”

Helpful Report

Posted 3 months ago

Thank you for your order! We appreciate you bringing this to our attention, and our customer service team has reached out to you via email so they can ensure you receive your order.

Posted 3 months ago

“A Christmas gift won't be a Christmas gift anymore. It's been almost three weeks, and it hasn't even been sent. When I tried to contact them all I got was a generic messege, that basically told me to wait and see. But nothing's moving, there are zero updates and I find that concerning, to say the least. It leaves a bad impression, and it makes me want to get a refund (I'm not even sure if I'll would be able to get it). I'm guessing I'll be able to change the review later, but for now, this has been my experience. Very annoying and unpleasant.”

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Posted 3 months ago

We’re truly sorry your package didn’t arrive in time for Christmas. While our customer service team acted quickly to assist, we understand that doesn’t make up for the disappointment of not having your gift when it mattered most. Please know we take this to heart and are always working to improve both our service and delivery experience.

Posted 3 months ago

“I'd love to write a review but it's been weeks of no answers, a label made and no shipping.”

Helpful Report

Posted 4 months ago

Hi Michael, I'm sorry to hear your experience hasn't been great, we are experiencing a serious delay with USPS this season and it's a bit beyond our control. But we're doing our best to get these orders moving at an expedited rate through their system. We have been told that even though the status isn't updating, your order is in the hands of USPS and it is on it's way. I know how frustrating it is to have nothing beyond "label created" and i can assure you that your order did leave our facility and is on it's way. I hope you have a great holiday! -Nick B

Posted 4 months ago

“So far not happy It’s been shipped on the 4th of December and today is the 13th December and still haven’t received it”

Helpful Report

Posted 4 months ago

Hi Giovanni, I'm sorry to hear your experience hasn't been great, we are experiencing a serious delay with USPS this season and it's a bit beyond our control. But we're doing our best to get these orders moving at an expedited rate through their system. We have been told that even though the status isn't updating, your order is in the hands of USPS and it is on it's way. I know how frustrating it is to have nothing beyond "label created" and i can assure you that your order did leave our facility and is on it's way. I hope you have a great holiday! -Nick B

Posted 4 months ago

“I cannot review what I haven't received, yet.”

Helpful Report

Posted 4 months ago

Hi Darlene, So sorry for the delay on your order. USPS is experiencing some pretty extreme delays and it's a bit out of our control, but we're doing our best to stay on top of them and get things expedited. I checked your order and it looks like the tracking shows it will be delivered Tuesday the 16th. Please reach out via our contact form on our website if you have any issues at all and we will get back to you as soon as possible. Have a great holiday! -Nick B

Posted 4 months ago

“Order the book, had to keep checking the site for updates on status, there’s no communication about it otherwise. Reached out to the company because it said the label was created but awaiting post office drop off for 7 days. Customer service told me that there has been orders delivered with no update to the tracking number ever. Then they tell me that they will have to re make my order after 14 days from order and 7 days from label creation and told me the package was probably lost, when the tracking number says that the item had a label created but was awaiting customer drop of at USPS. Most likely won’t receive my package before the holidays now. There was nothing else done to assist in anyway. No offer of expedited delivery or anything. Honestly very disappointed wouldn’t recommend this company to anyone and would not order from them again for how expensive this can be, quite a terrible experience.”

Helpful Report

Posted 4 months ago

Hi Tom, I'm so sorry to hear about your experience. USPS has been experiencing extreme delays and many of our customers have been effected seeing only "label created" even though the parcel is already moving through their system. I double checked your order and it is in fact on it's way, expected to be there Thursday the 18th! If there are any other issues with your order please contact us via the contact form on our website and we will get back with you as soon as possible. Have a great holiday! -Nick B

Posted 4 months ago

“Said would arrive by 10th .. 14th email Saying ready to dispatch Missed anniversary … overpriced and too long to receive Disappointed is understatement”

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Posted 1 year ago

“Terrible, package stated arriving late May 22nd and it is way past that. No response when contacted about the late delivery and when would the actual average date be. No courtesy to inform me that the shipment I ordered in advance is not delivered yet which I paid for already”

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Posted 10 months ago

“This review is poor due to the shipping of the package. Once I receive it, I hope to adjust the review accordingly. I paid for priority shipping with tracking included. It gave me an estimated 5-7 days to arrive. It has now been 20 days and the tracking only tells me it has been in transit since it was shipped out 20 days ago. The next to zero info has caused the low score. If I get this package I will review according to the product.”

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Posted 5 years ago

“She left me anyways”

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Posted 6 years ago

“I have not received my book. It’s been past when my book was due. I want a refund. I do not recommend.”

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Posted 5 years ago

“My book was supposed to be delivered on 1/07/2021 and I haven't received it?”

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Posted 5 years ago

“The book making experience was great, however the shipping was not great and the book arrived damaged and wrinkled. Was very disappointed”

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Posted 1 year ago

LoveBookOnline is rated 4.8 based on 10,298 reviews