Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

“The book still hasn't arrived yet and the customer service has stopped responding to my mails and inquiries.It was supposed to be our first anniversary but quite disappointingly we never got to see the book that took me a week to make. I'd like to let everyone who will be making purchases from this website to know that it's better to have the book delivered to your location if you plan on surprising your long distance partner and have another independent delivery service shipped it to your partner because the courier service Lovebook has is quite terrible. They also asked me for another payment for the delivery since they couldn't deliver it to the recipient. Very disappointed.”

Helpful Report

Posted 4 days ago

Thank you for your order and for sharing your experience. We're sorry to hear your package still hasn't arrived. Our records show that our most recent email was sent to confirm your shipping address after the postal service placed the package on hold for pickup. We haven't yet received a response, so our team will be reaching out again to help get everything sorted out. If the courier requested any additional payment, please let us know. We apologize for the frustration this delivery issue has caused and remain committed to working with you until your order reaches you.

Posted 18 hours ago

“My order still has not been shipped, let alone delivered. Every time I contact customer support, I receive vague and unclear explanations about the delay, with no concrete shipping date or meaningful update. This has been a very frustrating experience, and I expected much better communication and transparency. At this point, I cannot recommend the service until they actually fulfill orders and provide honest updates.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We're truly sorry for the delay and understand how frustrating this is. We will continue to stay in contact with you directly by email to share the latest information available to us and to offer several options while we work through this unexpected delay. While we wish we had more specific updates to provide, we're committed to being as transparent as possible with the information we receive. We sincerely appreciate your patience and look forward to getting your order to you as soon as it's ready.

Posted 1 week ago

“I never received the book and the birthday is tomorrow”

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Posted 3 weeks ago

“I am still waiting for the order .really disapointed. Delivery date mentione as 22 nd June , but I have not received it yet.”

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Posted 3 weeks ago

Thank you for your order and review. We apologize that your order hasn't arrived yet, and ask that you continue to stay in contact with our customer service team so we can ensure that the issue is resolved.

Posted 3 weeks ago

“I was on the website to buy a book, not images that I need to print. Seems like something changed between connexions.”

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Posted 1 month ago

Thank you for purchasing a digital LoveBook! We do sell printed books as well, and are happy to assist you with purchasing a printed copy of your LoveBook. Our customer service team has emailed you with more details.

Posted 1 month ago

“For almost $80 the book is extremely poor quality. The front page came bent and torn in the corner. The package it was sent in was poor quality. Will never purchase again. Very disappointed with the overall quality”

Helpful Report

Posted 1 month ago

Thank you for letting us know that your LoveBook fell short of your expectations. Our customer service team has emailed you to learn more about your specific concerns so we can ensure you are happy with your purchase.

Posted 1 month ago

“As I went over my finished book (5 times) I noticed there was a mistake. 3 pages of my book were reprinted and when I looked at my preview the pages were in fact NOT duplicated. This threw off my entire book honestly and I was not happy at all. I understand that the book may have been rushed, but at the end of the day it was NOT my mistake.”

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Posted 1 month ago

We are very sorry that there was a manufacturing error with your book and our customer relations team has reached out to you via email for more details and to arrange for a replacement.

Posted 1 month ago

“I am actually very upset. I ordered this on 05/21/2026 with an expected delivery date of 06/02 which Is enough time to get it delivered. It is now 3 days after the date it was supposed to be delivered and it has no information based on tracking or anything. I am a little annoyed and disappointed. It was to be a gift for a 40th birthday which it was already going to be late but now it’s extra late. I will not be placing an order again for this.”

Helpful Report

Posted 1 month ago

We know our customers purchase a LoveBook as a special gift and we apologize that yours wasn't delivered in time for a birthday celebration and our customer service team has reached to you via email to discuss this further.

Posted 1 month ago

“It was a cute concept but would be nice if it had a tutorial. Wish I received it in time, my package was not received and it was supposed to be an anniversary gift. Not a good experience for me. Also too expensive”

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Posted 1 month ago

We apologize that your package arrived later than it should have, and our customer service team has reached out to you again to provide further assistance.

Posted 1 month ago

“Never received book where’s it”

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Posted 2 months ago

We appreciate your order! You asked to make changes to your LoveBook so we cancelled production, however we didn't hear back from you until today. Please stay in touch with our customer service team so they can verify that your changes are complete and your order is ready to be printed.

Posted 2 months ago

“Overpriced for the quality of the product. Also customer service keeps dismissing my requests. Unhappy with their product and service. Does not recommend.”

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Posted 2 months ago

“Book came damaged as well as the gift box and bag. Instead of responding to my email asking how I'd like for LoveBook to resolve things, I was just reissued another book without first even asking if that were what I wanted. Now I have another book going to an address I'm no longer even at. Customer service seriously needs work.”

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Posted 4 years ago

“Customer service zero no response to my emails I haven't received my order yet”

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Posted 3 months ago

We appreciate your order, and are sorry to hear that it hasn't arrived yet. We did receive your email and responded, and it looks like there was an address error preventing delivery. Please continue to work with our customer service team so they can ensure you receive your package.

Posted 3 months ago

“I would love to share something about livebookonkine… I can’t! I should have received in time for my wife’s birthday on Feb. 17, I didn’t! I still haven’t received it! It’s therefore impossible to review what you don’t have. Based on what I do have… I probably shouldn’t say anything.”

Helpful Report

Posted 4 months ago

We are very sorry to hear your book did not arrive by the estimated delivery date! It appears to have been lost in transit. Your order is being reprinted and will be shipped as soon as possible. Please continue to stay in contact with our customer service team to ensure it reaches you safely.

Posted 4 months ago

“I NEVER RECEIVED THE BOOK AND IT WAS FOR VALENTINES... WITH i could give 0 stars ... and every time I check it's still not delivered!!! Never again!!”

Helpful Report

Posted 5 months ago

We are very sorry to hear your book hasn’t arrived yet; it appears that there may be a problem with the shipping address. Our customer service team has emailed you to discuss this further, so we can make sure you receive your package.

Posted 4 months ago

“I ordered this product as a Valentine’s gift for my wife. I was given a tracking number that was never updated y USPS from “Shipping Label Created”. I contacted customer service and was basically told that this was normal and the tracking info was not updated by the following day, to contact them again. When I contacted them the next day, they said they would print a new one and send it out ASAP. There was no additional follow up with regards to the reprinting and now the original tracking number is showing a delivery estimate of tomorrow which is a week late. For a purchase thats well over $100, I’d expect better customer service.”

Helpful Report

Posted 5 months ago

We apologize that your original package has taken so long to arrive, and even more that it didn't arrive in time for Valentine's Day. Our customer service team was quick to respond to your email and have a new order sent into production, and we ask that you continue to stay in contact with them until you receive your package as we want to be sure you receive what you purchased.

Posted 5 months ago

“Never got my book .”

Helpful Report

Posted 5 months ago

We’re truly sorry your package didn’t arrive in time. While our customer service team acted quickly to assist, we understand that doesn’t make up for the disappointment of not having your gift when it mattered most. Please keep in contact with us until your package has arrived, as we want to make sure you receive what you paid for.

Posted 5 months ago

“Creating the book was great and I was really excited to create this for my husband. I just gave the book to my husband and the pages printing and cut lines were off on the top of the backside of each of the pages have a white top border as they did not print to the edge or cut that part off. Was super excited until I was disappointed to see that.”

LoveBookOnline 1 star review on 14th February 2026

Helpful Report

Posted 5 months ago

We are very sorry that there was a manufacturing error with your book and our customer service team has already corresponded with you directly to arrange for a replacement.

Posted 5 months ago

“I wish I could review this product. I ordered this Lovebok January 21, 2026 and it it now February 13th 2026 and I still have not received it. This book wasn't cheap and I now believe I was scammed. I was really looking forward to giving this book as a gift for Valentines Day. Live and learn I guess. Very disappointed in this product.”

Helpful Report

Posted 5 months ago

Thank you for your order! An incorrect shipping address caused the delivery delay, and we ask that you continue to work with our customer service team so we can have a new order printed and shipped ASAP.

Posted 5 months ago

“I didn't received the book”

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Posted 5 months ago

Thank you for your order! We're sorry to hear that your package still hasn't arrived, and our customer service team is reaching out to you via email to assist with this.

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

LoveBookOnline Reviews