LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

4.8 Rating 10,298 Reviews

96 %

of reviewers recommend LoveBookOnline

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

LoveBookOnline 5 star review on 16th February 2026

Johnny Glasser

Anonymous

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Book came damaged as well as the gift box and bag. Instead of responding to my email asking how I'd like for LoveBook to resolve things, I was just reissued another book without first even asking if that were what I wanted. Now I have another book going to an address I'm no longer even at. Customer service seriously needs work.”

Helpful Report

Posted 4 years ago

“Customer service zero no response to my emails I haven't received my order yet”

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Posted 3 weeks ago

We appreciate your order, and are sorry to hear that it hasn't arrived yet. We did receive your email and responded, and it looks like there was an address error preventing delivery. Please continue to work with our customer service team so they can ensure you receive your package.

Posted 3 weeks ago

“I would love to share something about livebookonkine… I can’t! I should have received in time for my wife’s birthday on Feb. 17, I didn’t! I still haven’t received it! It’s therefore impossible to review what you don’t have. Based on what I do have… I probably shouldn’t say anything.”

Helpful Report

Posted 1 month ago

We are very sorry to hear your book did not arrive by the estimated delivery date! It appears to have been lost in transit. Your order is being reprinted and will be shipped as soon as possible. Please continue to stay in contact with our customer service team to ensure it reaches you safely.

Posted 1 month ago

“I NEVER RECEIVED THE BOOK AND IT WAS FOR VALENTINES... WITH i could give 0 stars ... and every time I check it's still not delivered!!! Never again!!”

Helpful Report

Posted 2 months ago

We are very sorry to hear your book hasn’t arrived yet; it appears that there may be a problem with the shipping address. Our customer service team has emailed you to discuss this further, so we can make sure you receive your package.

Posted 1 month ago

“I ordered this product as a Valentine’s gift for my wife. I was given a tracking number that was never updated y USPS from “Shipping Label Created”. I contacted customer service and was basically told that this was normal and the tracking info was not updated by the following day, to contact them again. When I contacted them the next day, they said they would print a new one and send it out ASAP. There was no additional follow up with regards to the reprinting and now the original tracking number is showing a delivery estimate of tomorrow which is a week late. For a purchase thats well over $100, I’d expect better customer service.”

Helpful Report

Posted 2 months ago

We apologize that your original package has taken so long to arrive, and even more that it didn't arrive in time for Valentine's Day. Our customer service team was quick to respond to your email and have a new order sent into production, and we ask that you continue to stay in contact with them until you receive your package as we want to be sure you receive what you purchased.

Posted 2 months ago

“Never got my book .”

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Posted 2 months ago

We’re truly sorry your package didn’t arrive in time. While our customer service team acted quickly to assist, we understand that doesn’t make up for the disappointment of not having your gift when it mattered most. Please keep in contact with us until your package has arrived, as we want to make sure you receive what you paid for.

Posted 2 months ago

“Creating the book was great and I was really excited to create this for my husband. I just gave the book to my husband and the pages printing and cut lines were off on the top of the backside of each of the pages have a white top border as they did not print to the edge or cut that part off. Was super excited until I was disappointed to see that.”

LoveBookOnline 1 star review on 14th February 2026

Helpful Report

Posted 2 months ago

We are very sorry that there was a manufacturing error with your book and our customer service team has already corresponded with you directly to arrange for a replacement.

Posted 2 months ago

“I wish I could review this product. I ordered this Lovebok January 21, 2026 and it it now February 13th 2026 and I still have not received it. This book wasn't cheap and I now believe I was scammed. I was really looking forward to giving this book as a gift for Valentines Day. Live and learn I guess. Very disappointed in this product.”

Helpful Report

Posted 2 months ago

Thank you for your order! An incorrect shipping address caused the delivery delay, and we ask that you continue to work with our customer service team so we can have a new order printed and shipped ASAP.

Posted 2 months ago

“I didn't received the book”

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Posted 2 months ago

Thank you for your order! We're sorry to hear that your package still hasn't arrived, and our customer service team is reaching out to you via email to assist with this.

Posted 2 months ago

“Never got my order and when I asked for a refund I got ghosted. Not a great company”

Helpful Report

Posted 2 months ago

Thank you for your order! We were sorry to hear that you could not locate the package that was delivered, and we remain ready to print and ship a new order for you. Please continue to work with our customer service team to ensure you receive your replacement package.

Posted 2 months ago

“I expected ot to be more firm as i chose the hard cover. The pages dont open all the way and it is very flimsy. Not happy at all with the final product. I wont be ordering it agin or recommending it to anyone. Very disappointed and dissatisfied”

Helpful Report

Posted 2 months ago

Thank you for letting us know that your LoveBook fell short of your expectations. Please continue to work with our customer service team so we can assist you and ensure you are happy with your purchase.

Posted 2 months ago

“I have not received it as yet ????????”

Helpful Report

Posted 2 months ago

Thank you for your order! We sincerely apologize that your book didn’t arrive by the estimated delivery date. While we strive to meet our delivery estimates, delays can occasionally happen. Our customer service team was quick to respond to your inquiries and your package is now en route.

Posted 2 months ago

“They never delivered my book”

Helpful Report

Posted 2 months ago

We sincerely apologize that your book didn’t arrive by the estimated delivery date. While we strive to meet our delivery estimates, delays can occasionally happen. Our customer service team was quick to respond to your inquiries and your order is on its way to you now.

Posted 2 months ago

“Status of order still not change. Estimated date not showing anything correct. Support doesn’t help.”

Helpful Report

Posted 2 months ago

Thank you for your order! Our customer service team was quick to respond to your inquiries, and we're happy to let you know that your order has shipped. Please feel free to reach out again if you need further assistance.

Posted 2 months ago

“I haven’t received my order yet, the only thing I received was the website couple puzzle book. My order is still under process from the 23rd of January!”

Helpful Report

Posted 2 months ago

Thank you for your order! Your order has been shipped in two separate packages, and they should be arriving soon. We sincerely apologize that your book didn’t arrive by the estimated delivery date.

Posted 2 months ago

“I did not receive my order”

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Posted 2 months ago

Thank you for taking the time to leave a review. Tracking shows your order was marked as delivered, and our customer service team will be reaching out by email shortly to help look into this and ensure you receive your order.

Posted 2 months ago

“Never received my book. My book was never delivered and when I reached out for support, I was left hanging. My money was stolen. I at least expected fast communication, a re-do with express shipping, or a refund. Nothing.”

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Posted 2 months ago

Thank you for your order and for sharing your feedback. According to the carrier’s tracking, the package was marked Return to Sender, which is unfortunately outside of our control. Our customer service team was quick to respond and has already assisted by resubmitting your order so it can be delivered successfully.

Posted 2 months ago

“Haven't received my book eventhough it shows that it was delivered. I have been in constant contact with support team with no solution.”

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Posted 2 months ago

Thank you for your order and review! We apologize for the confusion regarding your shipments. Your books were sent in two separate packages, and one of them is scheduled to arrive by the end of this week, if not sooner. Please keep an eye on that second tracking number and let us know if you don't receive it by Friday.

Posted 2 months ago

“I have not received it yet. It was due on 02/02/2026.Every day around 7:00pm UPS changes the date to the next day at 9:00 pm. I see that it was in Orlando 01/31/2026 and that is the last update…Orlando is just 2hrs from me…”

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Posted 2 months ago

Thank you for your order and review! We're sorry to hear that your package took so long to arrive. Our records do show that it has been delivered, however if you haven't received it please let our customer service team know.

Posted 2 months ago

“did not receive the book”

Helpful Report

Posted 2 months ago

Thank you for your order! We're sorry to hear the book was not received. Our records indicate a successful delivery, which occurred several day prior to the original estimated date. It is possible the parcel was incorrectly delivered, and our customer service team has emailed you to provide assistance.

Posted 2 months ago

LoveBookOnline is rated 4.8 based on 10,298 reviews