LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.84

4.8 Rating 9,611 Reviews

97 %

of reviewers recommend LoveBookOnline

4.8

Based on 9,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd love to write a review but it's been weeks of no answers, a label made and no shipping.”

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Posted 1 week ago

Hi Michael, I'm sorry to hear your experience hasn't been great, we are experiencing a serious delay with USPS this season and it's a bit beyond our control. But we're doing our best to get these orders moving at an expedited rate through their system. We have been told that even though the status isn't updating, your order is in the hands of USPS and it is on it's way. I know how frustrating it is to have nothing beyond "label created" and i can assure you that your order did leave our facility and is on it's way. I hope you have a great holiday! -Nick B

Posted 6 days ago

“So far not happy It’s been shipped on the 4th of December and today is the 13th December and still haven’t received it”

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Posted 1 week ago

Hi Giovanni, I'm sorry to hear your experience hasn't been great, we are experiencing a serious delay with USPS this season and it's a bit beyond our control. But we're doing our best to get these orders moving at an expedited rate through their system. We have been told that even though the status isn't updating, your order is in the hands of USPS and it is on it's way. I know how frustrating it is to have nothing beyond "label created" and i can assure you that your order did leave our facility and is on it's way. I hope you have a great holiday! -Nick B

Posted 6 days ago

“I cannot review what I haven't received, yet.”

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Posted 1 week ago

Hi Darlene, So sorry for the delay on your order. USPS is experiencing some pretty extreme delays and it's a bit out of our control, but we're doing our best to stay on top of them and get things expedited. I checked your order and it looks like the tracking shows it will be delivered Tuesday the 16th. Please reach out via our contact form on our website if you have any issues at all and we will get back to you as soon as possible. Have a great holiday! -Nick B

Posted 6 days ago

“Order the book, had to keep checking the site for updates on status, there’s no communication about it otherwise. Reached out to the company because it said the label was created but awaiting post office drop off for 7 days. Customer service told me that there has been orders delivered with no update to the tracking number ever. Then they tell me that they will have to re make my order after 14 days from order and 7 days from label creation and told me the package was probably lost, when the tracking number says that the item had a label created but was awaiting customer drop of at USPS. Most likely won’t receive my package before the holidays now. There was nothing else done to assist in anyway. No offer of expedited delivery or anything. Honestly very disappointed wouldn’t recommend this company to anyone and would not order from them again for how expensive this can be, quite a terrible experience.”

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Posted 1 week ago

Hi Tom, I'm so sorry to hear about your experience. USPS has been experiencing extreme delays and many of our customers have been effected seeing only "label created" even though the parcel is already moving through their system. I double checked your order and it is in fact on it's way, expected to be there Thursday the 18th! If there are any other issues with your order please contact us via the contact form on our website and we will get back with you as soon as possible. Have a great holiday! -Nick B

Posted 6 days ago

“Said would arrive by 10th .. 14th email Saying ready to dispatch Missed anniversary … overpriced and too long to receive Disappointed is understatement”

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Posted 11 months ago

“Terrible, package stated arriving late May 22nd and it is way past that. No response when contacted about the late delivery and when would the actual average date be. No courtesy to inform me that the shipment I ordered in advance is not delivered yet which I paid for already”

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Posted 6 months ago

“This review is poor due to the shipping of the package. Once I receive it, I hope to adjust the review accordingly. I paid for priority shipping with tracking included. It gave me an estimated 5-7 days to arrive. It has now been 20 days and the tracking only tells me it has been in transit since it was shipped out 20 days ago. The next to zero info has caused the low score. If I get this package I will review according to the product.”

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Posted 4 years ago

“She left me anyways”

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Posted 5 years ago

“I have not received my book. It’s been past when my book was due. I want a refund. I do not recommend.”

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Posted 5 years ago

“My book was supposed to be delivered on 1/07/2021 and I haven't received it?”

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Posted 4 years ago

“The book making experience was great, however the shipping was not great and the book arrived damaged and wrinkled. Was very disappointed”

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Posted 8 months ago

“I paid extra 19,95$ for the parcel to arrive by September 17th and it actually arrived on October 2nd. Furthermore I had to pay an additional amount of 15.83€ to be able to collect it.”

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Posted 4 years ago

“Paid extra for premium delivery so I could be guaranteed it would be with me in time for my bride to open on the wedding day but didn’t arrive in time for our big day and so has missed the impact. Product itself is a bit naf for the money . My advice is don’t bother.”

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Posted 4 years ago

“Just a heads up for anyone who wants their book to be a surprise ... Lovebook assures customers “Your book will arrive in a blank, cardboard wrap with no receipt or markings so your book remains a surprise.” Mine came with the name of the company, Lovebook, on the outside label. I am not sure if they meant no markings to include the name of the company but it does not remain a surprise this way. My husband ignores most packages with my name, but all a curious partner needs to do is google the name. Forgivable, but my book also arrived damaged, as if it had been opened and closed many times. The binding is cracked; it looks like a used book. It was intended as an anniversary gift, however, I cannot give this to someone. Even if Lovebook replaced it, I don’t think it will be on time. Update: Lovebook sent me a new copy, undamaged, unlabeled, and expedited the shipping.”

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Posted 5 years ago

“She broke up with me”

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Posted 1 year ago

“Didn’t receive it. Poor paying over £40 for something and they don’t even send it tracked delivery”

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Posted 5 years ago

“Disappointed at the least . Advertised for a certain price to only find out they took out double . Not happy .”

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Posted 4 months ago

“I wasn’t happy with the books I received from love book. I ordered 3 books and 1 I got to copy design which was great and then the 2 add on workbooks were very offense towards my relationship. I clearly had two women as the emojis and the relationship and everything they sent me was geared towards a straight relationship. I reached out to look book and they refused to assist or refund. I wouldn’t recommend to anyone that isn’t straight.”

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Posted 4 years ago

“I never got the book and was charged. I want my money back”

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Posted 3 years ago

“You're asking for a review and I don't even have my book yet”

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Posted 1 year ago

LoveBookOnline is rated 4.8 based on 9,611 reviews