LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.84

4.8 Rating 9,610 Reviews

97 %

of reviewers recommend LoveBookOnline

4.8

Based on 9,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't got my book”

Helpful Report

Posted 6 days ago

“I thought i will get it in a box nice for gifts i paid 80$ for thia book but i get inly the tiny book with out even a bag like the videos”

Helpful Report

Posted 1 week ago

“My book was send 2 hours from my address even gnough I gave them the correct address and then when I re ordered it they after i ordered it 12 days earlier they would not be able to get it by valentines day. Would recommend bying 3-4 weeks before the necessary date. Not overly impressed.”

Helpful Report

Posted 1 year ago

“I had corrections to make being the website is difficult when it comes to designing illustration the day after purchased. The expected date of arrival was 5/15/2023. Well still never received it. So I contacted them and they said they we waiting for me to tell them that they can process it now that my corrections are done. Wish this was told to me at the beginning. For the two stars given, it's for the variety of choices of books to create and the quick response back from contacting customer support.”

Helpful Report

Posted 2 years ago

“The product was great and very cost unusable but what was not great at all... your ads. Because I went on tour website I got spammed multiple times a day by your video ads. I mean how bad is your marketing team. 95% of tour audience is buying this to surprise a loved one. Why are you targeting people who have already searched for your product instead of ones who don’t know. On 5 occasions prior to my anniversary my loved one got spoiled by a spontaneous YouTube ad that made her know about it. It went from a creative and thoughtful gift to a “oh you bought the thing from those ads” scenario. I liked the book and so did she but for what I paid I expect better and I wouldn’t mind a full or partial refund”

Helpful Report

Posted 5 years ago

“I love the book but was a little disappointed it had my full name , including my last name, on the book on the cover to give to my husband. I think it should be common sense that someone would only want their first name listed on the book. You wouldn't give your husband a card and say it was from your full name, including your last name. If I did something incorrect in the order, I wish someone would have reached out to confirm I really wanted my full name listed on the cover of the book. Otherwise, the book is beautiful and I'm hopeful he likes it.”

Helpful Report

Posted 10 months ago

“Too expensive, not personalized enough.”

Helpful Report

Posted 5 years ago

“The book came with the first page loose and not even at least placed in the correct order. The page that was loose was right behind the hardcover as if someone purposely placed it there knowing that they couldn’t glue the page back in. I am disappointed that my entire book isn’t even intact and this is my first time experience.”

Helpful Report

Posted 4 years ago

“I bought my wife a coupon book and a good portion of the coupons were ripped from the binding upon opening the package.”

Helpful Report

Posted 9 months ago

“just wish it wouldve came when it said it would when i ordered it. it was only a day late but still i had plans that had to change because of it.”

Helpful Report

Posted 5 years ago

“Ordered it a month ago and it still hasn’t arrived. I even paid extra to have it arrive on the 24th of April as it had to come before the 29th. So much regret spending the extra amount because what’s the point if it’s still not going to arrive on the promised time. I have half a mind to demand a refund.”

Helpful Report

Posted 5 years ago

“I bought a little softcover book. Not glossy, just standard. By the time the full price came through it had added postage and tax which doubled the cost to over $125! Considering it was printed and distributed from two hours away, and took two days to get here, that’s way too steep. I also expected there would be a $15 discount which was promoted but didn’t come through on the price. Love the idea and was happy to gift it but I won’t buy again, sadly.”

Helpful Report

Posted 1 month ago

Thank you for your order and sharing your feedback. We’re sorry to hear there was some confusion with your order total. It looks like the promo code wasn’t applied at checkout, which is why the discount didn’t come through. Our customer service team has emailed you to arrange to have this applied retroactively. Please note that tax and shipping were added at standard rates, however they did not double the cost. We completely understand your concerns and appreciate you taking the time to let us know.

Posted 2 weeks ago

“The book had mixed up some of the pages. I created a Birthday Book. Some of the pages talked about Valentines Day. I am upset about it bc it was a Birthday gift for my boyfriend.”

Helpful Report

Posted 8 months ago

“For some reason, one of my pages was repeated. The text on one of the images does not apply to me. If you're going to do this, pore over each image very carefully. I regret my purchasing decision, but that's not the manufacturer's fault.”

Helpful Report

Posted 5 years ago

“Been almost a month and still haven’t received my book. Got an email back saying they would send a new one to me with 1 day fast shipping but still haven’t received :(”

Helpful Report

Posted 5 years ago

“Not willing to make exceptions for their customers or look at people on a case by case basis. For example I needed 2 books sent to the same place and was forced to pay shipping twice. May 27 today, no books received yet and they were supposed to be for Mothers Day. Books finally arrived May 30th. Shipped TOGETHER IN THE SAME PACKAGE.... So much for not combining shipping ...”

Helpful Report

Posted 5 years ago

“not what has shown online”

Helpful Report

Posted 5 years ago

“Would never order again”

Helpful Report

Posted 5 years ago

“I order this book on May 7 and paid extra for express shipping that would provide me with more details of my order. I understand that we are dealing with shipping delays due to COVID-19 but I did not receive any updates at all about the whereabouts of my book. It is arriving later than the expected date and I still haven’t received it. The worst part is that my partner got an ad for LoveBook on his social media and ended up ordering a surprise book for me AFTER I already placed my order. He didn’t select express shipping but he received his order BEFORE ME. He ordered his on May 12 and received it on May 16. The company did not provide any updates or reasons as to why this happened. He even had more pages in his book than mine. I expected more for the price I paid.”

Helpful Report

Posted 5 years ago

“Was very happy that shipping time were to have the book before Christmas as this was a much anticipated gift for Christmas. Unfortunately it was delayed. Did the tracking and for some reason it was stuck in SF for 10 days. Placed order quite some time before the holiday and observed all the wait times and it should have been in my possession with days to spare. I think the idea is wonderful, but if I were to order again, I would do it months in advance to avoid this disappointment.”

Helpful Report

Posted 2 years ago

LoveBookOnline is rated 4.8 based on 9,610 reviews