Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

“I was really excited to order this book for Valentine’s Day, especially because it was meant to be something special for my family. Unfortunately, when it arrived, I noticed that two pages in the book were identical, which was very disappointing. I understand mistakes can happen, and maybe there was an issue with my upload, but I feel it could have been checked before printing or I could have been contacted with a quick email to confirm. I would have gladly corrected it. I also noticed that the colours of the characters were not what I expected. Because this book is quite expensive compared to other printing companies, I was hoping for more attention to detail and communication before printing. It’s a lovely idea overall, but I wish there had been better quality control and customer contact to prevent these problems.”

Helpful Report

Posted 1 week ago

Thank you for letting us know that your LoveBook fell short of your expectations. Our customer service team has emailed you to learn more about your specific concerns so we can ensure you are happy with your purchase.

Posted 4 days ago

“I still haven't recieved my book.”

Helpful Report

Posted 2 weeks ago

We are very sorry to hear your book hasn’t arrived yet, and our customer service team has emailed you to discuss this further, so we can make sure you receive your package.

Posted 2 weeks ago

“I have not received it yet! Have you shipped it off yet?”

Helpful Report

Posted 2 weeks ago

We are very sorry to hear your book hasn’t arrived yet; it appears that there may be a problem with the shipment, as it was sent several weeks ago but still remains in transit. Our customer service team has emailed you to discuss this further, so we can make sure you receive your package.

Posted 2 weeks ago

“I've been buying the lovebook for my wife for valentines day for years. this year it appears to have much less content, and the price is higher?”

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Posted 2 weeks ago

Thank you for being a loyal LoveBook customer over the years! We’re sorry to hear that you aren't as happy with your book this year. To clarify, our price hasn't increased in recent years and the number of pages and overall content options have not been reduced. We always value feedback and would be happy to take a closer look at your specific order to make sure everything came through as expected. Please feel free to reach out to our support team if there's anything we can do to make sure your LoveBook meets your expectations.

Posted 2 weeks ago

“Cute idea and it just didn't work for me I'm sure others will like it but I didn't - In fact I'm not sure I will even give it to my fiancee - Only get one chance to make a good first impression and they failed and to top it off the customer service is a bit shaky too”

Helpful Report

Posted 3 weeks ago

We’re so sorry to hear it wasn’t the experience you were hoping for. We truly want every customer to feel excited about their LoveBook and are always here to help in any way we can. Please reach out to our customer service team again if you would like a reprint.

Posted 2 weeks ago

“I still do not have my book. It never arrived and I never got a refund. the only think I can do is pay 16$ for a reprint. I did that and still have not heard anything. I really think that this website is a scam because I just keep giving money and getting nothing.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. Since the original address provided was incorrect, and we aren't able to process and re-ship returns, it was necessary to print a new order which requires a shipping and administrative fee. Our customer service team worked with you to confirm the new shipping details, and your package should arrive soon.

Posted 3 weeks ago

“It turned out ok. Not great. Some words were changed. Super expensive for what you get.”

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Posted 3 weeks ago

Thank you for your order! We don’t make changes to the words in a customer’s LoveBook, so it seems something may have gone wrong during production. Our customer service team has emailed you to learn more and make sure you get the book as you intended.

Posted 3 weeks ago

“Too many standard pages. Hard to turn the page the way it is bound. Cheap and not what I thought unfortunately”

Helpful Report

Posted 3 weeks ago

Thank you for letting us know that your LoveBook fell short of your expectations. Our customer service team has emailed you to learn more about your specific concerns so we can ensure you are happy with your purchase.

Posted 3 weeks ago

“Pages were cut off and was delivered too close to the holiday to try and fix before it needed to be delivered. Disappointed.”

Helpful Report

Posted 3 weeks ago

Thank you for letting us know that your LoveBook fell short of your expectations. Our customer service team has emailed you to learn more about your specific concerns. Even if it's too late to receive a new book before the holiday, we still want to make sure you receive a LoveBook you are happy with.

Posted 3 weeks ago

“Difficult customer service”

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Posted 3 weeks ago

Thank you for your feedback. We’re sorry for the error in the first book that you received, and appreciate your patience while we worked through everything in order to get a modified book printed and shipped. Our team aimed to ensure everything was corrected accurately, and we appreciate you taking the time to share your experience.

Posted 3 weeks ago

“Dear Team, I am disappointed with the service so far. I was promised that the book would be delivered by 30/01/2026; however, I have not received it to date, nor have I been informed of an updated delivery timeline. I would appreciate an immediate update on when I should expect to receive the book.”

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Posted 3 weeks ago

We sincerely apologize that your book didn’t arrive by the estimated delivery date. Our customer service team was quick to respond to your inquiries. Please reach back out to them if your order isn't received this week.

Posted 3 weeks ago

“I got the PDF really quick, right after the payment was processed though is been more than a month and I haven't recieve my book 😔😔”

Helpful Report

Posted 3 weeks ago

We’re sorry to hear this and understand how disappointing it must be. Tracking shows the book was marked as delivered a few days earlier than expected, and our customer service team has been in touch by email to help look into what may have happened and discuss next steps. Please reach out to them if you haven't been able to locate the delivered package.

Posted 3 weeks ago

“€60 for an AI generate story, glued together stack of A5 paper is quite expensive. But, well received. Definately not doing this again”

Helpful Report

Posted 2 months ago

Thank you for your order and feedback. We’d like to clarify that your LoveBook was not generated using AI. Since the beginning of our company in 2007, our content has been developed through an established creative process and we provide our customers with the tools to edit each page themselves, if they'd like. We’re always open to discussing how our books are made if there are questions.

Posted 1 month ago

“All the pages came out when the book was first opened. I messaged the company and no response”

Helpful Report

Posted 2 months ago

Thank you for your order! We apologize that your LoveBook's pages aren't securely bound in your book, and our customer service team has reached out to you to make arrangements for a replacement. We take customer inquiries seriously and aim to respond quickly. We don’t see a message from this account, so it’s possible it wasn’t delivered successfully. Thank you for bringing this to our attention.

Posted 1 month ago

“Still haven't got my book”

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Posted 2 months ago

We sincerely apologize that your book didn’t arrive by the estimated delivery date. While we strive to meet our delivery estimates, transit delays or lost parcels can occasionally happen. Our customer service team was quick to respond to your inquiries and ensure you received your package.

Posted 1 month ago

“I thought i will get it in a box nice for gifts i paid 80$ for thia book but i get inly the tiny book with out even a bag like the videos”

Helpful Report

Posted 2 months ago

Thank you for your order! Unfortunately gift bags and boxes are not available for shipping to your country at this time. In countries where they are available, these items are a separate purchase.

Posted 1 month ago

“My book was send 2 hours from my address even gnough I gave them the correct address and then when I re ordered it they after i ordered it 12 days earlier they would not be able to get it by valentines day. Would recommend bying 3-4 weeks before the necessary date. Not overly impressed.”

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Posted 2 years ago

“I had corrections to make being the website is difficult when it comes to designing illustration the day after purchased. The expected date of arrival was 5/15/2023. Well still never received it. So I contacted them and they said they we waiting for me to tell them that they can process it now that my corrections are done. Wish this was told to me at the beginning. For the two stars given, it's for the variety of choices of books to create and the quick response back from contacting customer support.”

Helpful Report

Posted 2 years ago

“The product was great and very cost unusable but what was not great at all... your ads. Because I went on tour website I got spammed multiple times a day by your video ads. I mean how bad is your marketing team. 95% of tour audience is buying this to surprise a loved one. Why are you targeting people who have already searched for your product instead of ones who don’t know. On 5 occasions prior to my anniversary my loved one got spoiled by a spontaneous YouTube ad that made her know about it. It went from a creative and thoughtful gift to a “oh you bought the thing from those ads” scenario. I liked the book and so did she but for what I paid I expect better and I wouldn’t mind a full or partial refund”

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Posted 5 years ago

“I love the book but was a little disappointed it had my full name , including my last name, on the book on the cover to give to my husband. I think it should be common sense that someone would only want their first name listed on the book. You wouldn't give your husband a card and say it was from your full name, including your last name. If I did something incorrect in the order, I wish someone would have reached out to confirm I really wanted my full name listed on the cover of the book. Otherwise, the book is beautiful and I'm hopeful he likes it.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

LoveBookOnline Reviews