LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.84

4.8 Rating 9,610 Reviews

97 %

of reviewers recommend LoveBookOnline

4.8

Based on 9,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Neat book. Print quality is great, shipping fast when express is selected. It's $90 Canadian!!! Too expensive.”

Helpful Report

Posted 1 week ago

“I have since been informed by customer service that I will recieve my order on December 18th. I will update my review to reflect this once I receive my order. Customer service was nice but didn't offer much in the way of restitution if I didn't receive my order other than "It is out of our control" While I understand you cannot control delivery - it isn't my fault as I am the paying customer that was promised it would be delivered by Christmas. I am hopeful it will be here in plenty of time.”

Helpful Report

Posted 1 week ago

Hi Michele, So sorry for the delays, USPS is extremely backed up and it's a bit out of our control, but we're doing our best to get these orders moving through their system. I double checked your order and it looks like according to your USPS tracking it will be delivered Dec 18th, in time for Christmas! If you have any other issues or questions please reach out via our contact form on our website. I hope you have a great holiday! -Nick B

Posted 6 days ago

“I was really crazy excited to get this book.. however upon receiving what I paid a good chunk of change for, I found the spine of the book to be bent due to it not being packaged properly, it literally had someone's dirty fingerprints on it that I had to lysol off, one.of which is locked in the matte finish and the pages are insanely thin. Overall, it's cute and I appreciated the creative points it gave but the quality isn't there whatsoever. Honestly I know now more than ever I'll only ever use shutterfly for things like this.”

Helpful Report

Posted 4 years ago

“I did not like not being able to make it more personalize with the words. I was asked only a few questions and then generated each page.”

Helpful Report

Posted 2 years ago

“Shipping was delayed 3-4 days later than when originally purchased book. Was a gift. Book and overall quality was good, but shipping estimates did not fulfill my needs in a timely manner.”

Helpful Report

Posted 1 year ago

“This truly is a fantastic product! Very cute well made books that allow you to customize them for every occasion. The product is solid and worth the money but the customer service communication has been hit or miss. On a recent order there was an unplanned delay and not much information was communicated. They did refund my shipping, which I appreciated, but I would have really appreciated more communication in advance. I would recommend this product 100% but would recommend ordering far in advance so you are not affected by any unplanned delays.”

Helpful Report

Posted 4 years ago

“Good gift item, got it for my wife and she cried reading it.”

Helpful Report

Posted 5 years ago

“Although it was to be guaranteed to be delivered by Father’s Day, it arrived 4 days after it.”

Helpful Report

Posted 5 years ago

“Let me start my review by saying that I got the idea from my sister who got a love book for her boyfriend (now husband). She showed me their book and it was super cute. It was about the size of a year book, with glossy pages, and the pictures were very detailed. Overall really impressed she was able to make such a cute book from scratch, so I decided to make one for my husband for our anniversary. While I really loved the avatars, and all the little details I was able to put in the book- I was extremely disappointed in the size. My book was not the same size as my sisters, mine was significantly smaller- about the size of a children’s picture book, and the pages were not glossy like hers, they were matte and printed on very thin paper. While the book itself was really nice, and had all the cute details I added to it, the size and the pages weren’t glossy were a deal breaker and that’s why I’m giving it 3 stars. I went back to try and see if there were different sizes and maybe it was my fault along with the matte pages, but I couldn’t find anything on sizing or pages. My husband loved it when the day came and he received the book, but deep inside I was not happy with how it came out. I was expecting a bigger book with better pages for the steep price I paid for it. I’m sorry, but I was really disappointed. I won’t be ordering in the future.”

Helpful Report

Posted 5 years ago

“One criticism. I have dyslexia, so these items should be proof read and adjusted for spelling mistakes. This would avoid embarrassment and help customers.”

Helpful Report

Posted 3 months ago

“The book was pretty phenomenal unfortunately your shipping time did not meet the standards you said they would meet. I paid extra to have it delivered two days before Valentine's Day unfortunately it arrived midday on Valentine's day. They did refund my expedited shipping cost but that's not the point”

Helpful Report

Posted 10 months ago

“Not worth the money. I paid double what it was worth”

Helpful Report

Posted 1 year ago

“Very unique and creative gift. Lots of customization available. While it's not hard to learn, it would be nice to have more of a tutorial on how to edit page elements, expressions, gestures, clothing on each page. I didn't notice this at first. Not a fan of some of the clipart, but I mostly like the quirky style. Definitely keep adding more categories.”

Helpful Report

Posted 3 years ago

“I never got my card but your customer service was responsive and rectified the matter quickly. I will try this service again.”

Helpful Report

Posted 4 years ago

“I love the ability to make the book how you like it. Updates during the process were appreciated. My only complaint was the book was doubled. My pages were in order and just as I wanted them but after you flip through them, they repeat all over again.”

Helpful Report

Posted 4 years ago

“LOVED the sweetness of the book altogether. Such a beautiful and personal gift. HOWEVER the choices of personalization are not that great, none of them applied to me. Also the binding was off on my book. My husband loved it and I think overall it's a great gift.”

Helpful Report

Posted 1 year ago

“Book looks good but matt efect cover is a catastrophe. Delivery was fast but not cheap. I think it's 3/5 stars quality.”

Helpful Report

Posted 4 years ago

“Everything inside the book was right. It was the cover that was for another person entirely. Too much of a hassle to replace plus gives a good story for our kids.”

Helpful Report

Posted 7 months ago

“The package I ordered had the e-book too but I still don't know where to go to find my e-book and get it in my phone”

Helpful Report

Posted 5 years ago

“I paid a lot up front and they didn't fulfill the agreement. Consequence: I gave my husband a gift late :(”

Helpful Report

Posted 1 year ago

LoveBookOnline is rated 4.8 based on 9,610 reviews