LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

4.8 Rating 10,237 Reviews

96 %

of reviewers recommend LoveBookOnline

4.8

Based on 10,237 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

LoveBookOnline 5 star review on 16th February 2026

Johnny Glasser

Anonymous

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The book and the website were amazing. The book came out wonderful although it came a day late after the shipping I paid $30 for. Unfortunetly the guy I made this for, actually ghosted me right before VDay and has not answered me since. So, that tainted this whole experience for me. I ended up just throwing the book out and moving on... it was a horrible experience. But, the book was beautiful.”

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Posted 1 week ago

“Sent duplicate pages that I didn't see”

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Posted 1 week ago

“I love the concept... I am not sure what happened, but our skin color is much darker than I expected. I gave the gift to my husband and that is the first thing he said. I am disappointed...”

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Posted 2 weeks ago

Thank you for letting us know that your LoveBook fell short of your expectations. Our customer service team has emailed you to learn more so we can ensure you are happy with your purchase.

Posted 5 days ago

“I enjoy how you can personalize the book with your own story but for the price and the size of the book was a little disappointing.”

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Posted 2 weeks ago

Thank you for letting us know that your LoveBook fell short of your expectations. Please reach out to our customer service team if there is anything we can do to make your experience positive.

Posted 2 weeks ago

“Book was much smaller than advertised. Still a decent book.”

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Posted 2 weeks ago

Thank you for your order! As shown in our Frequently Asked Questions section, LoveBooks are approximately 8.5 inches tall by 5.5 inches wide (Standard A5 European size) and you can include up to 200 pages. If your LoveBook isn't these dimensions, something has gone terribly wrong and we ask that you reach out to us so we can print a new book for you.

Posted 2 weeks ago

“A great concept and nice finish to the book but there was a typo in the card. Considering the high costs for the book, it's a shame to see they aren't even proof read”

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Posted 3 weeks ago

Thank you for your order! We don’t offer spellcheck or proofread private customer books, as we have customers worldwide who personalize the text. This means they use a wide range of languages, dialects, and regional slang, many of which include intentional spelling variations. We recommend carefully reviewing your text before submitting an order to ensure everything appears just the way you want it. Please reach out to our customer service team if you'd like to correct the typo and have a new book shipped.

Posted 3 weeks ago

“Cute theme based on my answers. Paid extra for hard cover but the binding is not very good quality as it is not secure and a bit crooked.”

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Posted 3 weeks ago

We are very sorry that there was a manufacturing error with your book and our customer relations team has reached out to you via email for more details and to arrange for a replacement.

Posted 3 weeks ago

“Usually, LoveBook is amazing! So unique. However, they did not ship one of my items, subsequently promised it two-day delivery, and two weeks later, still no item. Allegedly lost in shipping. Support keeps apologizing and saying, "let us know if you don't receive it." However, they don't offer resolution.”

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Posted 3 weeks ago

We’re sorry that your package was missing an item and that the replacement hasn’t shipped yet. We apologize that we don’t have a more concrete timeline, but as soon as the replacement is finished in production it will be sent via two-day shipping.

Posted 3 weeks ago

“Unfortunately, the book lost a bit of its luster because it came in with each of our first and LAST names on it.it”

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Posted 1 month ago

Thank you for letting us know that your LoveBook fell short of your expectations. Our customer service team has emailed you to give you the opportunity to correct the names of your Lovemoji characters and have a new book printed.

Posted 1 month ago

“My book had a spelling error. I contact customer service right away after finishing the book and rereading. The wrote back and said it was going to be fixed. It was not fixed. I feel for $60 for a book, they should have spell checked it also.”

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Posted 1 month ago

Thank you for your order! We did receive your email and replied promptly with details about how changes work once an order is already in production, including the delivery delay that would come with it. We weren’t able to move forward with the next step because we didn’t hear back from you. Our goal is for you to receive a book you truly love, and our customer service team has reached out again so we can help and get this resolved for you.

Posted 1 month ago

“I loved the idea and the quality of the book. However, the book was slightly folded when I received it, hence ruined to be perfect. I never received a beautiful red bag you generally see in the video to gift the book. I just got the book in a thin cardboard box which was also slightly disappointing.”

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Posted 2 months ago

Thank you for your order! We are sorry to hear that your LoveBook was slightly folded upon arrival, and our customer service team has emailed you to assist you with this. Unfortunately gift bags and boxes are not available for shipping to your country at this time. For countries where they are available, they can be added as a separate purchase.

Posted 1 month ago

“I will say that my husband loved his birthday love book! However the totally disappointing part was that they had promised delivery prior to his birthday which I paid a high price for and it was 3 days late. I sent an email regarding this and it was never responded to.”

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Posted 5 years ago

“I love the idea, but the product you're going to receive is going to be very underwhelming considering the minimum price of one of these creations is going to be €50 or more.....plus the shipping fee. All in all, I'm glad I explored what the company has to offer, as it was a really fun experience in and of itself just to sit at the computer and create this book together with my son. There are some frustrating parts, such as: the pre-set book templates are going to generate a book that is not possible to print. You need 40 pages to bind and print. Meaning that you need to add about 20 extra pages that you create on your own and the page templates become very repetitive by the time you get to 40 pages. Then you will need to constantly re-order the pages to make the "stroyline" make sense as you add all those extra pages. If you can make the most of the process and enjoy it until you get to the end.....you will realise that even when you have one of their many many promo codes, the book is still going to cost you €50-60 or more, but you're really into it by then. You order and then you receive the book, and it's a tiny little A5 book made of flimsy thin glossy pages. If you want premium paper you need to upgrade and upgrade, etc etc. And it baffles the mind when you've already spent so much money on this tiny little underwhelming book. Just make the price higher and deliver a premium quality product. Now I'm curious if I had purchased the upgraded paper, etc, would I have been happier with the product or still underwhelmed. I wanted to love it and I wanted to ordered another one for every member of the family....but having received my first one, I am not hoenstly that inspired to keep ordering more from this company. And it's a shame because I bought the membership thinking it would be the only way to justify the high price, is if I would get subsequent discounts on future books. Meh, I was feeling inspired and then I got the book and I'm not feeling so inspired anymore. On the plus side, the shipping notifications were excellent and the package was received about a week before it was expected, so that could have made this all an amazing experience if only the book didn't look so meh in person.”

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Posted 2 months ago

“Neat book. Print quality is great, shipping fast when express is selected. It's $90 Canadian!!! Too expensive.”

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Posted 2 months ago

“I have since been informed by customer service that I will recieve my order on December 18th. I will update my review to reflect this once I receive my order. Customer service was nice but didn't offer much in the way of restitution if I didn't receive my order other than "It is out of our control" While I understand you cannot control delivery - it isn't my fault as I am the paying customer that was promised it would be delivered by Christmas. I am hopeful it will be here in plenty of time.”

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Posted 2 months ago

Hi Michele, So sorry for the delays, USPS is extremely backed up and it's a bit out of our control, but we're doing our best to get these orders moving through their system. I double checked your order and it looks like according to your USPS tracking it will be delivered Dec 18th, in time for Christmas! If you have any other issues or questions please reach out via our contact form on our website. I hope you have a great holiday! -Nick B

Posted 2 months ago

“I was really crazy excited to get this book.. however upon receiving what I paid a good chunk of change for, I found the spine of the book to be bent due to it not being packaged properly, it literally had someone's dirty fingerprints on it that I had to lysol off, one.of which is locked in the matte finish and the pages are insanely thin. Overall, it's cute and I appreciated the creative points it gave but the quality isn't there whatsoever. Honestly I know now more than ever I'll only ever use shutterfly for things like this.”

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Posted 4 years ago

“I did not like not being able to make it more personalize with the words. I was asked only a few questions and then generated each page.”

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Posted 2 years ago

“Shipping was delayed 3-4 days later than when originally purchased book. Was a gift. Book and overall quality was good, but shipping estimates did not fulfill my needs in a timely manner.”

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Posted 1 year ago

“This truly is a fantastic product! Very cute well made books that allow you to customize them for every occasion. The product is solid and worth the money but the customer service communication has been hit or miss. On a recent order there was an unplanned delay and not much information was communicated. They did refund my shipping, which I appreciated, but I would have really appreciated more communication in advance. I would recommend this product 100% but would recommend ordering far in advance so you are not affected by any unplanned delays.”

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Posted 4 years ago

“Good gift item, got it for my wife and she cried reading it.”

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Posted 5 years ago

LoveBookOnline is rated 4.8 based on 10,237 reviews