LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.84

4.8 Rating 9,610 Reviews

97 %

of reviewers recommend LoveBookOnline

4.8

Based on 9,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you choose express shipping - be aware it may take 3-5 business days regardless. Love book didn’t refund my shipping order which wasn’t great. Edit after response from company: they refunded a portion of the shipping. their response made it sound like they refunded the entire thing, not very professional.”

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Posted 3 years ago

“Book took quite some time to receive however, was given access to the digital book in the meantime until it was delivered. Received hard copy of book and partner loved it. Happy with my purchase.”

Helpful Report

Posted 1 year ago

“I did all the work for my seconded book. I placed the text on the left page and beside it was a picture I created with your icons. I checked and rechecked the book several times each time I did a page making sure the entire book was perfect. The text was always on the left side and the picture part was on the right. This was particularly helpful when arranging, where it showed the book 2 pages at a time. No where did it say that during the arranging that no text would be allowed on the left page. When I received the book I was disappointed to see the text was on one page, and you had to turn it to see the picture page. I did not like this because I made it for my granddaugter and she is 6. I wanted to be able to read the left page while she looked at the right page with the picture. I was going to call LoveBook Company and complain because I thought it was a mistake, but I decided to look and read everything on your site first to see if it said anything about not allowing printing on the left page. Sure enough, there it was in the FAQ's. Why you don't print on the left side, you did not say. I believe that there should be some kind of notification on the very first page where editing is done that notifies the book creater that text on the left page is not allowed. I want my book reprinted. Is that possble? I am a member. This is the second book I have purchased.”

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Posted 4 years ago

“Update 1/9/2020: I received the books yesterday in the mail. Just wish I would have received them before Christmas as was promised, so my husband would have had something to open on Christmas Day. Thank you for making it right. I ordered my husband’s love book for his Christmas gift on 12/18, and paid a extra $20 to make sure we received it by Christmas like it was promised. Today is January 1st and still haven’t received anything. This seems like a scam to me since the tracking info never seems to change when I check it daily and no one can answer why it hasn’t shipped yet.”

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Posted 5 years ago

“I would rate higher but didn’t realize the coupon book had to be reviewed. It has a different name in it. Please add notes to the different items to remind customers to review all text in your items.”

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Posted 1 year ago

“The Avatars could have a more humanly look to each sex. The men and women body type look too similar as well the body to leg ratio are SpongeBob like so it's weird looking!”

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Posted 1 year ago

“The quality of the book itself is good, i paid extra for the faster delivery, my book didn't arrive on time and I had to chase up what was happening to it. Granted the person I spoke to via email was helpful and went out of their way to help but I was a little disappointed to not have received it on time, considering it was for an anniversary gift.”

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Posted 3 years ago

“Initially I was excited when I have seen the Ad on Instagram, loved it and ordered the love book and the Digital copy. I liked the digital copy but the print that was delivered a week later was too fragile, the binding was too weak. I did not like the printed copy at all - WASTED $58 for a fragile book which got spoiled even before gifting it.”

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Posted 5 years ago

“I bought this as a gift to my fiancée as a 1 year anniversary gift, so it was important to me for it to be right and recap our entire time together. I thought the packaging was awesome, cute...perfect! The book was absolutely fantastic....with one crucial exception - some of the pages were definitely not in the spot they should’ve been. I made sure to double check e layout prior to accepting and submitting it, but mistakes happen. Overall, a great experience! Just make sure those QC people are on the ball as well.”

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Posted 5 years ago

“Changed my order to hardback and still got the soft back...”

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Posted 5 years ago

“My wife really enjoyed the LoveBook for Valentine's day. Only problem is that when they shipped the first time it was returned back to them because they shipped to an incomplete address (they left off the lot number at the RV park where we are staying). If it had not had to be re-shipped and had arrived on time I would have given FIVE STARS *****. All in all it was a good experience. Customer service was decent and the book is a very nice keepsake. I would recommend them and will probably use them in the future for similar gifts.”

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Posted 5 years ago

“I liked creative idea in this product and options to make it you own and even upgrade the purchase of you want. Ordering a custom product was easy and took little time. The price was a little higher than some other similar product, but not as high as others. Customer service was also quick to respond to my questions. However, getting my purchase to me within the estimated date has taken away 2 stars. The reason was that the book did not pass quality inspection from the printing partner. Quality does not mean in just the product alone it means the while experience. From initial ordering, customer service and delivery of product. I give you props for ensuring the item I ordered has the quality the company stands behind. Hey cudos to you, but when my purchase is delayed to be delivered in twice the time as estimated then the quality in the item diminishes because it will always be connected to a not so good experience. People order things like this sometimes to celebrate a special occasion as did I and that occasion was ruined by the delay. I was offered free shipping but, what about offering over-night shipping for my bad experience? Not offered from customer service. Great product and creative but, poor resolution offered.”

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Posted 6 months ago

“I really loved how it came out but upon arrival I noticed it has a fairly large scratch on the front. For the price I would of just expected it to be better quality”

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Posted 5 years ago

“It was fun to create and my husband loved it. My only complaint is that it’s so expensive!”

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Posted 10 months ago

“I loved the book but have marked you down for two reasons: 1) The website was very slow when I had more than 60 pages in the book. 2) I paid extra for expedited shipping so the arrival date would be before Christmas. Unfortunately it did not ship until after Christmas so I did not have a physical gift to give.”

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Posted 5 years ago

“The book had some sticky material on the cover. I am sure from the packaging but considering how expensive the book was I would expect it nice and clean. Also I am not happy with the masculine clothing choices in Lovebook.”

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Posted 5 years ago

“The product I received was perfect. Unfortunately it arrived a week later than my expected date and after the date that I needed it for, and that was with expedited shipping. Customer service was great however. Refunded my money for the expedited shipping and still shipped it 2-day.”

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Posted 4 years ago

“It is a really cute concept, but too pricey in my opinion. Also I paid extra for express handling and even with that, it took an exorbitant amount of time to get. If you are considering this, order well in advance.”

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Posted 5 years ago

“It was a good book I just wish it would’ve had less pictures and more words than just the simple ones it needs to be more in depth”

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Posted 4 years ago

“Overall, the experience was alright. Navigating the site was fairly easy. Very disappointed with how my book was not properly aligned.”

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Posted 10 months ago

LoveBookOnline is rated 4.8 based on 9,610 reviews