LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.84

4.8 Rating 9,611 Reviews

97 %

of reviewers recommend LoveBookOnline

4.8

Based on 9,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was ok it was very small and didn’t have the number or date in it”

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Posted 4 years ago

“The book itself is great but the delivery process has a few glitches. Only after confirming your order, delivery address and paying you are shown a delivery point on the map which is incorrect. This is where the problems begin as follows: - you email the service team to update the address which they confirm. - the book is shipped with incorrect details and returns to sender. - no one contacts you, so you email a query with your order #. - they send a different order # with a wrong address, ask for a new address and invoice you to deliver again. - you tell them the address they used was wrong and share the service team confirmation for the address change. - they send the address used by the shipper. Stating that delivery failed due to a missing line which is the customers fault. - you again send the service team address confirmation which has no missing info. - they send you another invoice, this time for priority delivery and reprint the book. At no time apologizing for the delay or accepting any fault in delivery. - frustrated and concerned you will now miss your special day for this gift, you pay the invoice and pray. - 3 weeks later the "priority delivery" reaches. - they don't follow up to check in. Luckily I ordered this 2 months ahead of the anniversary. It took 1.5months to get the book. I am very pleased with the product itself, but given the length if this review, I am obviously disappointed with the poor service.”

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Posted 11 months ago

“Too many blank pages”

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Posted 5 years ago

“Not enough clothing options and the male avatar looks female in terms of the body….need a more manly avatar. And have more feminine features like hips and boobs etc.”

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Posted 3 years ago

“My order got delayed. The estimated delivery date is Dec 3. It was shipped on Dec 3! And I received it on Dec 10. Seems that the printing is delayed. Also, I feel that the estimate did not account for the logistics schedule. If you’d order from an Asian country, best to have 3 weeks allowance. I would also appreciate a heads up upon ordering that there could be additional custom fees to pay. Good thing though that the customer service agent is patient with me and offered a refund for it.”

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Posted 1 year ago

“I submitted saying my pages were damaged weeks ago, waited to fill out the reply card giving them plenty of time for a response but nothing. Lots of pages were stuck together. One page even ripped while trying to carefully turning pages. Hope we can get this resolved”

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Posted 5 years ago

“The book quality perfect, the gift box all messed up. I basically took it out of the shipping box right before giving it to my wife and I noticed that.”

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Posted 4 years ago

“Years ago I used this company and it was amazing. But it seems the quality has gone down hill. The extra star is for how quickly customer service responds and try’s to fix the issue. I recently ordered the hard cover book with a rush shipping for Valentine’s Day. It didn’t arrive on time. The company did refund the shipping fees. The glue was haphazardly applied causing damage to the book when the pages were flipped and some of the pages were already coming apart. I had to present the gift this way which was a little embarrassing. The company offered to send a new copy which was great but it was supposed to arrive yesterday and hasn’t. For $75, I expected different quality and results.”

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Posted 10 months ago

“Everything is great but the shipping is so slow and is not on time”

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Posted 5 years ago

“The book is nice if only it had better options to customize it so that the characters actually look like the person it is meant for. Shipping was a disaster it got to my state then it shiped to the wrong facility my wife ended up getting her anniversary book 4 days after when she should have gotten it on that special day. But they did reimburse me with my shipping fees back”

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Posted 5 years ago

“My book was not delivered til AFTER Mother's day. It was supposed to arrive on the 8th of May. I was not happy about this. But my mother was happy with it.”

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Posted 5 years ago

“Our book spine was damage. When we open the package the top corner was damage. I took a photo of it. It was a nice book but it wasn't visually appealing to see that.”

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Posted 5 years ago

“A lot smaller book than what I thought it would be”

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Posted 4 years ago

“The book itself was beautiful...once I received it. I paid expedited shipping for an already expensive item, only to discover it was lost in transit. I was given incorrect tracking info and no answers as to where it was. I myself had to provide the correct tracking info, to "officially" be told it was lost. The company ended up sending me another book, at no extra charge, to replace the one that was lost. But it was received a week after my boyfriend's b-day had passed. I'm so disappointed with the lack of answers from customer service, I will likely not be giving more business to LoveBook.”

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Posted 5 years ago

“Tiny low-quality book for $50+, it says "lovebook" all over it. I bought it as a gift and it looks very unprofessional with "lovebook.com" in almost every single page (front back and last few pages).”

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Posted 5 years ago

“Couldn’t use the coupon sent to me for one. Then the add said order now to get by Feb 14 so I did and at check out it said in order to get by the 14th I had to pick a more expensive shipping19.99 . So after no discounts and paying more shipping I was paying in the $90’s for a book I took the time out to do. So not happy or impressed with this to say the least. And the book came 4 Days early so why did I have to pay the xtra shipping???”

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Posted 2 years ago

“Went to make a book about 2 weeks before Valentines Day and they told me that I basically needed to pay for Premium Shipping and Expedite it in order to make it in time… so I paid $35 extra for it to arrive 2 weeks early when they told me it would come the day before Valentines Day… why threaten me saying it won’t be made or come in time and force me to pay for premium when I got it in 2 days from order and the premium service said it wouldn’t come till the 13… waste of money honestly and seemed like a scam to get extra out of me by putting me in a panic and worry.”

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Posted 2 years ago

“Very disappointed with my book that I received, was very excited when making it as it looked so good. However on receiving I realised the picture on the front page was wonky and incorrect sizings, I have tried contacting but have yet to receive a response. Very expensive for bad printing. Not happy at all.”

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Posted 4 years ago

“The writing is tiny and the font is hard to read. I would have appreciated more sample pages before I purchased because I wouldn't have.”

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Posted 1 year ago

“It’s not very user friendly. Especially when sharing”

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Posted 1 year ago

LoveBookOnline is rated 4.8 based on 9,611 reviews