LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.84

4.8 Rating 9,612 Reviews

97 %

of reviewers recommend LoveBookOnline

4.8

Based on 9,612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We broke up. Can’t return.”

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Posted 2 years ago

“They messed up on one page and made it the whole not makes sense. Not happy.”

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Posted 5 years ago

“Delivery estimate way off by more than a week. No point in ordering a Valentine's Book that arrives what after the 14th.”

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Posted 10 months ago

“Back few pages weren’t cut and still attached to back cover. Few pages weren’t centered. I also have to glue the inside of the hard cover bounding as it wasn’t completely finished. Story didn’t have a flow either. Not worth the price.”

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Posted 1 year ago

“contiuaram a cobrar depois da compra, sem ter comprado nada, sãp horriveis, nunca mais compro nada”

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Posted 3 weeks ago

Thank you for your review! You signed up for an annually renewing membership and were notified 30 days prior to the renewal, however if you would prefer to cancel please contact our customer service team for assistance.

Posted 2 weeks ago

“I placed an order for a special occasion. The book was delivered but never arrived. I contacted customer service and now I have to wait twice as long for ONE book. They had to reprint and will ship it as well. I just wish there’s customer service to SPEAK to.”

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Posted 4 years ago

“It never arrived. So I spent my money for nothing, and i didn't have anything to give to my husband for our anniversary.”

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Posted 5 years ago

“I never received a book”

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Posted 5 years ago

“Ordered the books in advance of v day. Didn’t arrive until Friday Feb 21. Worst Valentine’s Day ever and was very disappointed. Broke my sons heart. Then you all only refunded the shipping. Won’t be buying again and telling all my friends of this terrible experience.”

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Posted 5 years ago

“My order should have been here on 4/18/24 and it is stuck somewhere in Rochester and I still have not received it. It was for a special gift to my son and his wife and the date of long past. If I had known I would not have ordered it. I can’t speak to the quality because I have not seen it yet but I don’t trust a company who doesn’t stand by their overall processes. I’ve paid for a product I have not received.”

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Posted 1 year ago

“Order not arrived. Meanwhile all the process of creating the product was okay. My order is yet to arrive. The delivery was supposed to be on the 9th. But yet it’s been since the 3rd of February that it is still “catching a flight” in Australia. Living in New Zealand, it takes 3 to 4 hours to fligh to New Zealand. Surely when you had 12 days in the process for logistics it should have arrived by today the 15th. I have contacted the transporter and they are “investigating” yet after another attempt to contact them back still no answer from them. For a company lien yours, focusing on all the important “life event” such as Valentine’s Day and others, you should know more than ANYONE that being on time is the key. I am very disappointed by the service and will most certainly never use it again for that exact reason.”

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Posted 4 years ago

“I still haven't received my book yet it is over 12 days late now”

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Posted 3 weeks ago

Thank you for your order and review! Sorry to hear the book was not received due to a shipping error. Our records show that your replacement package has been delivered, and we ask that you contact our customer service team again if you need further assistance.

Posted 2 weeks ago

“Frustrated and disappointed with their shipping. The book is an anniversary gift and it didn't arrive until after 2 days.”

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Posted 5 years ago

“Toujours rien reçu LE JOUR DE NOËL ! Alors que j'ai payé les frais de port une fortune !!”

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Posted 4 years ago

“Ordered a customised book on 04/11/2025. Received a completely wrong book on 14/11/2025. This is completely unacceptable as these books are meant to be private and fully customised so I could read the very private stories of some completely random couple. I then sent them an email and they went ahead to reprint my book and shipped it out. Finally received my own book on 25/11/2025. It came in a much poorer packaging as compared to the first wrong book which resulted in my book being damaged and warped. Really terrible experience and I would strongly recommend people to go for other companies instead. They did offer a 25% refund but I would much rather have a book of good quality. Unfortunately, a new book will not arrive in time for my anniversary.”

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Posted 3 weeks ago

We’re really sorry for the mix-up and the poor packaging. That should never happen, especially with something as personal as a customized book. Our shipping department is reviewing best practices to prevent such errors from occurring in the future.

Posted 2 weeks ago

“Never received book was this a scam?”

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Posted 3 years ago

“I thought this was amazing so I bought it for my wife for are one year anniversary I paid express shipping to be here in three days it didn't show I emailed them they refunded the express shipping charge but then here we are over 10 days later and still it hasn't arrived.”

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Posted 5 years ago

“I love the book got It as a gift . However , they sent me My book with another person pages . I needed it the other day for a birthday and now I have to wait”

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Posted 3 years ago

“The skin tone on my wife was not correct”

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Posted 5 years ago

“The photo boom arrived lovely , great quality however was overcharged on my credit card . Hard to get through to customer support”

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Posted 9 months ago

LoveBookOnline is rated 4.8 based on 9,612 reviews