LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

4.8 Rating 10,298 Reviews

96 %

of reviewers recommend LoveBookOnline

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

LoveBookOnline 5 star review on 16th February 2026

Johnny Glasser

Anonymous

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my book yet it is over 12 days late now”

Helpful Report

Posted 4 months ago

Thank you for your order and review! Sorry to hear the book was not received due to a shipping error. Our records show that your replacement package has been delivered, and we ask that you contact our customer service team again if you need further assistance.

Posted 4 months ago

“Frustrated and disappointed with their shipping. The book is an anniversary gift and it didn't arrive until after 2 days.”

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Posted 5 years ago

“Toujours rien reçu LE JOUR DE NOËL ! Alors que j'ai payé les frais de port une fortune !!”

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Posted 5 years ago

“Ordered a customised book on 04/11/2025. Received a completely wrong book on 14/11/2025. This is completely unacceptable as these books are meant to be private and fully customised so I could read the very private stories of some completely random couple. I then sent them an email and they went ahead to reprint my book and shipped it out. Finally received my own book on 25/11/2025. It came in a much poorer packaging as compared to the first wrong book which resulted in my book being damaged and warped. Really terrible experience and I would strongly recommend people to go for other companies instead. They did offer a 25% refund but I would much rather have a book of good quality. Unfortunately, a new book will not arrive in time for my anniversary.”

Helpful Report

Posted 4 months ago

We’re really sorry for the mix-up and the poor packaging. That should never happen, especially with something as personal as a customized book. Our shipping department is reviewing best practices to prevent such errors from occurring in the future.

Posted 4 months ago

“Never received book was this a scam?”

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Posted 4 years ago

“I thought this was amazing so I bought it for my wife for are one year anniversary I paid express shipping to be here in three days it didn't show I emailed them they refunded the express shipping charge but then here we are over 10 days later and still it hasn't arrived.”

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Posted 5 years ago

“I love the book got It as a gift . However , they sent me My book with another person pages . I needed it the other day for a birthday and now I have to wait”

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Posted 3 years ago

“The skin tone on my wife was not correct”

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Posted 6 years ago

“The photo boom arrived lovely , great quality however was overcharged on my credit card . Hard to get through to customer support”

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Posted 1 year ago

“They printed the wrong cover on my book”

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Posted 6 years ago

“Book arrived, binding really bad for what I paid for it ie nearly $60 plus postage Wrote to the company straight away and told them and asked what could be done about it, still no response. Very dissatisfied and won’t purchase anything else from this company.”

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Posted 5 years ago

“After alot of emails and follow-up I still did not receive my hard copy of a mother's day book from last year. No reply from any of my emails”

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Posted 4 years ago

“The book's quality has really gone down hill. I bought a book every year for the past five years and the one I received this year has the worst quality despite paying $20-ish more than the previous ones. Will not be getting any more books from this company.”

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Posted 1 year ago

“It was a book of love with me telling my husband how much I love him. In the middle of the book there was a page thrown in there where my husband was telling me to go talk to other guys. Even customer service couldn’t explain it. The book cost $70.00 and not once since the original email where they were shocked too has communicated with me. I see your response about the communication. Still no one has gotten back to me.”

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Posted 6 years ago

“Paid expediting fee only to be told that they can only guarantee the ship date..smh. Wasted money. When it finally arrived AFTER our anniversary, it was damaged. Well either way..it was a MEMORABLE experience!!!”

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Posted 6 months ago

Thank you for your feedback. We apologize that you did not have a good experience with this purchase and we understand how frustrating it can be when a special occasion is impacted. While we don’t guarantee delivery dates, as shown 1) on our website, 2) during checkout, and 3) on the receipt, we always aim to ship orders on time and handle them with care. Our customer service team was able to connect with you and provided a resolution for the damage reported. Your experience matters to us, and we appreciate you giving us the opportunity to make it right.

Posted 4 months ago

“Unfortunately I was asked to rate this book and I have not received it. If I ever get it, I will review my rating. If I don’t receive it soon, I will call for a refund.”

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Posted 5 years ago

“I ordered $75 book, they sent me small like notebook thing with empty pages NOTHING was written on any of the pages, and when I complained all they did is telling oh we'll give u 50% of ur next purchase, like really??? U think I'm gonna order again after u fooled me. Don't recommend them at all. Got get a notebook from the dollar store it's more decent. They had the gut to email me back to tell Me oh we only write on the left side, while there's nothing written on either side. Please stop fooling and scaming people. People work hard for their money.”

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Posted 4 years ago

“I ordered one for my husband’s birthday. Wrong book arrived - someone else’s order, guy’s gift for an anniversary with his partner. I reported it to the store, and they asked for photos to have proof!! Poor guy’s anniversary is probably ruined, and I still don’t know if I’ll get my order reprinted.”

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Posted 4 years ago

“Two pages were printed incorrectly. I previewed my book online and the mistakes weren’t there. I was told they would print a new one and express ship it to me and they will send an email out as soon it is printed. It’s been over a week.”

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Posted 5 years ago

“I requested a correction hours after submitting and was told over 24 hours later it cant be done and make it in time. They do claim to be able to make corrections if they are notified asap prior to order going into production, this is simply not true. I requested help and was told they could not accommodate it.”

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Posted 6 years ago

LoveBookOnline is rated 4.8 based on 10,298 reviews