LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

4.8 Rating 10,298 Reviews

96 %

of reviewers recommend LoveBookOnline

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

LoveBookOnline 5 star review on 16th February 2026

Johnny Glasser

Anonymous

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY! Book was missing pages and customer service was terrible. Ordered the book weeks before Christmas, as a Christmas gift. Book was missing the first page. Customer service was automated in replies and offered no help. TERRIBLE and RUINED what could have been a great gift for Christmas.”

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Posted 6 years ago

“Hi! Saw the ad so many times on IG that I took the time on creating it for my boyfriend . 1st issue NO HARD COVER available set the order anyways and then told them I wanted to pay extra by mail and then told me my order was already shipped sept 4th !!!! It’s sept the 23rd and still haven’t got my package worst decision to rely for a birthday present I’m still waiting for the miracle bday is sept the 27th …..”

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Posted 1 year ago

“I bought 2 books in October and I haven't got them”

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Posted 1 year ago

“Shipping was set to arrive by Valentine’s Day as shown by their website. They even had a cutoff which my order was placed before. It did not arrive on time. I submitted a ticket via email asking if the shipping could be changed to arrive on time since the label was created but not picked up by FedEx. It was in their possession. They followed up by saying that they can’t help me, they can’t control the shipper.... what? I emailed back asking how it could be fedexs fault since it was still in their possession. They did not make the cutoff time for FedEx. The label they created was after hours. I also asked if I can get a refund on shipping since I paid extra to make sure it arrived on time. I received no response. I learned my lesson from this company and I will do my best to spread the word to avoid using their services”

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Posted 6 years ago

“Very over priced”

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Posted 6 years ago

“The book itself was absolutely beautiful. The process was easy and fun to do, but customer service was so bad after it shipped that I will never order another book. It’s sad. Such a fabulous product but once the ordered is placed you are left hanging until it arrives. I would have ordered a book each year, but after this experience I hope you go out of business. Edit since reply was posted. There was one reply and offered a free book or reprinted current book for free.”

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Posted 6 years ago

“The customer service is terrible I’ve tried many times to contact customer service on the contact form when my lovebook arrived on the 25th January, I sent a long message on there, the front cover and the back page was printed incorrectly and misaligned I explained all this, and I have not had a response back yet. Absolutely terrible customer service haven’t had the decency to even contact me back. Why even send me my book out when my book when front cover is so far to the right of the page nowhere near centre. Wasn’t even quality checked just sent and customer has to put up with it. It cost me over £60 and it was for my wife for Valentine’s Day. I wouldn’t recommend lovebook to anyone especially if you have an issue afterwards they won’t contact you back. The contact form doesn’t work efficiently, it’s a con.”

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Posted 2 years ago

“Takes a long time to get delivered.”

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Posted 4 years ago

“Paid so much extra for it to be here early and ended up taking 2x the amount of time along with many typos. Would never order from here again”

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Posted 4 years ago

“We broke up. Can’t return.”

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Posted 2 years ago

“They messed up on one page and made it the whole not makes sense. Not happy.”

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Posted 5 years ago

“Delivery estimate way off by more than a week. No point in ordering a Valentine's Book that arrives what after the 14th.”

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Posted 1 year ago

“Back few pages weren’t cut and still attached to back cover. Few pages weren’t centered. I also have to glue the inside of the hard cover bounding as it wasn’t completely finished. Story didn’t have a flow either. Not worth the price.”

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Posted 1 year ago

“contiuaram a cobrar depois da compra, sem ter comprado nada, sãp horriveis, nunca mais compro nada”

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Posted 4 months ago

Thank you for your review! You signed up for an annually renewing membership and were notified 30 days prior to the renewal, however if you would prefer to cancel please contact our customer service team for assistance.

Posted 4 months ago

“I placed an order for a special occasion. The book was delivered but never arrived. I contacted customer service and now I have to wait twice as long for ONE book. They had to reprint and will ship it as well. I just wish there’s customer service to SPEAK to.”

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Posted 4 years ago

“It never arrived. So I spent my money for nothing, and i didn't have anything to give to my husband for our anniversary.”

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Posted 5 years ago

“I never received a book”

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Posted 6 years ago

“Ordered the books in advance of v day. Didn’t arrive until Friday Feb 21. Worst Valentine’s Day ever and was very disappointed. Broke my sons heart. Then you all only refunded the shipping. Won’t be buying again and telling all my friends of this terrible experience.”

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Posted 6 years ago

“My order should have been here on 4/18/24 and it is stuck somewhere in Rochester and I still have not received it. It was for a special gift to my son and his wife and the date of long past. If I had known I would not have ordered it. I can’t speak to the quality because I have not seen it yet but I don’t trust a company who doesn’t stand by their overall processes. I’ve paid for a product I have not received.”

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Posted 1 year ago

“Order not arrived. Meanwhile all the process of creating the product was okay. My order is yet to arrive. The delivery was supposed to be on the 9th. But yet it’s been since the 3rd of February that it is still “catching a flight” in Australia. Living in New Zealand, it takes 3 to 4 hours to fligh to New Zealand. Surely when you had 12 days in the process for logistics it should have arrived by today the 15th. I have contacted the transporter and they are “investigating” yet after another attempt to contact them back still no answer from them. For a company lien yours, focusing on all the important “life event” such as Valentine’s Day and others, you should know more than ANYONE that being on time is the key. I am very disappointed by the service and will most certainly never use it again for that exact reason.”

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Posted 5 years ago

LoveBookOnline is rated 4.8 based on 10,298 reviews