LoveBookOnline Reviews

Name: LoveBookOnline
Address: 321 E 2nd St, 3rd FL,, 3rd Floor, Rochester, Michigan
Rating: 4.81

4.8 Rating 10,372 Reviews

96 %

of reviewers recommend LoveBookOnline

4.8

Based on 10,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

LoveBookOnline 5 star review on 16th February 2026

Johnny Glasser

Anonymous

LoveBookOnline 5 star review on 18th February 2021

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAMMED ⚠️ I paid $130 NZD for a book with hard cover upgrade, I live in New Zealand and I was having it delivered to USA, the address I put for delivery was the USA address, yet for some reason the address they sent it to was half the USA address and half of my address! There is no such address! When I emailed them they told me I put that address, now, why the hell would I do that ? How could I possible type half of each address? It was clearly something on their side and then I was told if I pay more admin and postage they would post out a new one, that would be an extra $50 NZD ($25 USD) which would take the total to $150 NZD, bare in mind this was a birthday present, the book is heading to a none existent address and then will return to them eventually where I guess they’ll just destroy it. I checked the reviews and I’ve seen this exact issue written by other customers, so there’s no way they can blame me for it. They have made a mistake and are trying to charge me extra to fix it. I refuse. Do not use this company unless you want to get charged extra for mistakes they make.”

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Posted 10 months ago

“They left out two pages of my book. Once I notified them, they literarily said send us pictures. There’s no such thing as taking pictures of something missing. Then they said -well you approved it as is so tough luck. Wow Fail fail fail Don’t bother, it’s expensive to have them not care about printing errors.”

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Posted 1 year ago

“NOT user friendly!!!”

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Posted 1 year ago

“I am very disappointed with the service provided by LoveBook. My anniversary gift plans were completely ruined due to their incompetence and lack of attention to detail. I ordered a customized 40-page book for my anniversary, paying extra for expedited shipping to ensure it arrived on time. However, instead of receiving the personalized book I ordered, I was sent a generic Valentine's template. This mistake left me frustrated and anxious, especially with my anniversary just around the corner. After reaching out to customer support, I was assured that the correct book would be sent to me. To my dismay, when the replacement arrived, it was yet again the same incorrect Valentine's template. This incompetence is unforgivable, especially considering the significant amount of money I spent on this gift. Furthermore, I was accused of lying about the situation, which only added insult to injury. The implication that I created a new book after my purchase, when I clearly did not and it is evident on my receipt and my book list screenshots (which shows the purchase date is same as creation date), shows a lack of understanding and care on their part. Despite my efforts to rectify the situation, LoveBook's failure to deliver the correct product has left me with no choice but to give them a one-star review. This experience has been nothing short of a waste of time and money. I urge others to think twice before trusting LoveBook with their special occasions. My hope is that this review will prevent others from enduring the same disappointment and frustration that I have faced. Date of experience: February 08, 2024”

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Posted 2 years ago

“Very Baaaaaaad customer service. I was lured in by their misleading advertising & trickery for getting your card or book in time for the holiday if you order in the next 24 hours. (13 days before the holiday) Once I got to check out they wanted big money to have it shipped by holiday. So dont spend hours creating something if you want in in a week. I would have never wasted my time if I knew this ahead of time. I even emails customer service hoping they may waive the shipping. Nope. They made it sound like everyone calls complaining about shipping. Don’t be fooled”

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Posted 3 years ago

“If I could give zero stars, I would. My daughter ordered her book as a Father's Day gift on June 4, 2022, it stated that it was delivered on June 12th, needless to say, IT WASN'T! Apparently, UPS passed it off to the post office that never delivered it. I contacted customer service (Liam) about the issue, he offered to reprint and rush deliver (didn't ask too many question so I gather they run into this issue all of the time). Today is June 23, 2022, Father's Day was June 19th!! Way to ruin what was suppose to be the perfect gift from a daughter to her father. All I got was the run around. I asked for a refund and was told that he is not authorized, we should have received the book on Saturday the 18th and it just arrived at my house today. There is no phone number that I could find for customer service, everything is done via email, which I found to be a little unprofessional and shady. It was a lot of unnecessary back and forth with the promise of rush shipping which DID NOT happen! Thanks a lot for ruining my daughters special and surprise gift. As previously mentioned I asked for a refund but was offered a credit for a free book for another occasion. I will NEVER use this company again, upon doing more research, there are other similar companies out there that does the job that is promised and is more professional. DON'T WASTE YOUR TIME AND MONEY. Sometimes it pays to read other people's reviews of services and products.”

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Posted 4 years ago

“No refunds no cancellation, just scum”

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Posted 4 years ago

“Horrible. Don’t waste your money. My book was suppose to arrive 4 days before my anniversary, it’s been 3 days past my anniversary and it is still not here. What a way to ruin a special ocassion gift”

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Posted 4 years ago

“I have tried to get a hold of someone for almost 3 weeks! Have not herd back from anyone regarding this order. This order has been delivered to the wrong address. The recipient never received it. I am requesting a refund or for it to be shipped to the correct address. Which has now been updated. Why is it so difficult to gete s hold of someone from customer service! it says "we will get back to you within 24 hours" that no TRUE!!! Please someone get back to me as soon as possible!!! Thank you.”

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Posted 4 years ago

“DON'T BUY! If they send you the wrong book, or the book you buy has something wrong, they will just ignore you! DO NOT BUY! SEE OTHER REVIEWS!”

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Posted 4 years ago

“Received my book last year, was happy with it . However same time this year , money has been deducted from my account again. Will this happen every year? Not happy 😕”

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Posted 4 years ago

“I ordered my lovebook for my Mom for Mother's Day and never received it. I have been trying to reach them. No number and I'm guessing they pick and choose what emails to answer. I want my money back or the book!!!!! I am very disappointed 👎👎👎👎👎”

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Posted 5 years ago

“When I was originally placing my order for an anniversary gift, this company had amazing communication and response time within 10 mins via email. That is until I received my order and it was all wrong. And I mean... ALL. WRONG. Every single page was incorrect. It was either missing some images or clipart, had the wrong image, the text was in the wrong place, it was the worst quality product I have ever received. I immediately emailed them via their website, because as you may know, they have NO PHONE NUMBER for you to speak to a live person. My first email was responded to in 5 minutes. They asked for a photo or two to show the issue, I sent MULTIPLE because EACH page was wrong. Then SILENCE. No response yet. I was able to Google a phone number which was answered by a lady who explained she would be unable to do more than send a message to the correct department because they cannot transfer customers. I asked to speak to a manager and was put on "hold" but I heard their entire conversation about me. The manager then answered and said the same. I told her I wanted a call back within two hours and still nothing. No response to my email. No return phone call. Horrible experience and my anniversary is next week. Thanks a lot.”

LoveBookOnline 1 star review on 22nd May 2021

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Posted 5 years ago

“It never came I want my refund!”

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Posted 5 years ago

“This is cheesy and awful for 40 dollars, i don't think its worth 5. Ladies please stop getting these for your man, we really don't want them.”

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Posted 5 years ago

“I made a book for Valentine’s Day and until today I didn’t receive my book. I’ve sent an email and no answer until now. When I go to ups tracking there is a weird mensagem. Really disappointed. I just want my money back.”

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Posted 5 years ago

“I still have not received my book. I paid for expedited shipping. It is now Feb 20, and I have not received anything. Please answer this email, so I can at least get my money back. It was 128.00 dollars.”

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Posted 5 years ago

“Cant review the product as I still haven't received it even though I paid for Express delivery!!! Very disappointed”

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Posted 5 years ago

“It said my book was delivered and it was not so I messaged customer service and they have not gotten back to me and im kind of upset I paid $70 and it never got delivered”

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Posted 5 years ago

“I can’t write a review because I still did not get the book! I have payed almost 17$ extra to get it on February 12 and we are now February 17 and it’s still not arrived”

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Posted 5 years ago

LoveBookOnline is rated 4.8 based on 10,372 reviews