Lovefone Reviews

Name: Lovefone
Address: 37 Tottenham St, London
Rating: 4.88

4.9 Rating 4,711 Reviews

98 %

of reviewers recommend Lovefone

4.9

Based on 4,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0207 078 4341

Email:

hello@lovefone.co.uk

Location:

37 Tottenham St
London
W1T 4RU

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Lovefone 5 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, very quick”

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Posted 9 years ago

“Alex and team helpful and honest. Quick turn around by Royal Mail. I definitely recommend Lovefone.”

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Posted 9 years ago

“Very fast at fixing my phone, took less than 15 minutes. Nice and friendly and I'm happy with the outcome”

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Posted 9 years ago

“If you have little time to expend and are willing to spend approximately £80 to £100 to get your phone screen replaced, this is the place for you. Friendly service, quick turnaround. Job done.”

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Posted 9 years ago

“Very impressed with the speed and efficiency of the service and the very nice website. My only complaint was (using the courier service) that I did not receive the email with instructions to remove the SIM and back up the phone etc until AFTER the courier had been to get it!”

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Posted 9 years ago

“Quick and efficient, they get the job done.”

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Posted 9 years ago

“Took my iPhone 6 in, Apple had said it was Not repairable but lovefone simply changed the screen and it worked Simple and easy”

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Posted 9 years ago

“Unfortunately Love Fone were unable to fix my phone. However they were very quick to inform me once they had inspected it, to return the phone and to refund my payment to them.”

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Posted 9 years ago

“All seems good so far”

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Posted 9 years ago

“Very speedy and thorough. I've used you guys a few times and you've always delivered an excellent service”

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Posted 9 years ago

“Very happy with the service overall - super-fast; courier tracking worked; person I spoke to on the phone was helpful; my phone was fixed, all within 3 hours. I would definitely use your service again. Some detailed feedback on some specifics: - I may well have missed it, but you don't explain the process right from the start (i.e. customer ships the phone, the customer gets an email to pay, the customer pays, customer gets it shipped back) - perhaps you should show a super-simple process flow! - If you are on a slow Wifi connection and do a courier collection post-code lookup (in my case, for an address in the City of London) you first get a message flash up that this post-code isn't covered before you get the UI saying that it is. You might want to fix this for users on a 3G connection... - The Gophr tracking app for the courier is good, but has a bug where if you leave it open and then come back to it later, it *very slowly* animates the update to the courier position - it can be WAY out and not correct itself for ages until you refresh the page. Otherwise a very good service...”

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Posted 9 years ago

“Very quick and efficient”

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Posted 9 years ago

“Although more expensive than other stores, Lovefone offers incredibly quick service (a cracked iPhone screen took 20 minutes to repair).”

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Posted 9 years ago

“Took my phone to the Lovefone store and it took just 20 minutes for them to fix the screen. Really easy to use and a lot quicker then waiting for an appointment at Apple.”

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Posted 9 years ago

“Friendly staff. Quick turnaround. Slick billing. Would recommend. Only disappointment was a lack of black iPhone 6 screens so I had to take white. If your only business is repairing screens you should never really be caught out by not having enough stock. Better to carry too much stock than rely on just in time delivery and then risk leaving clients disappointed.”

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Posted 9 years ago

“Great”

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Posted 9 years ago

“Did the job in the time they said they would and at the price they quoted. Friendly service.”

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Posted 9 years ago

“Very friendly, very good service, very quick - but very expensive. A good option for a quick fix, though.”

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Posted 9 years ago

“As usual good service - took longer than strictly needed”

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Posted 9 years ago

“Smashed my iPhone 5s screen when dropping it in a car park on the one occasion where I'd taken it out of its case! I would have preferred to have Apple repair it 'officially' as you know exactly what you're getting, but it was impossible to get to the store's genius bar, no appointments at the weekend, and sending it away took too long. I researched for a while to find lovefone and went purely on gut feeling and feedback. Im glad I did - courier picked it up a 9 on the dot as agreed, and dropped it back to my neighbour a couple of hours later! The repair looks really good and so far no issues - this is a relief as I previously had a phone repaired elsewhere under my banks phone insurance and it was never the same again and the camera didn't focus. So I was really pleased that the same didn't happen here. The only reason for a 4* instead of a 5*, is they don't state anywhere they use official Apple parts (only the best quality parts available), and the replacement screen does seem to have very slightly less colour saturation/definition than before - of course I can't compare to confirm... but in any case I'm incredibly picky and so all in all I think its still a good job and I would probably use them again if I ever needed another replacement and couldn't get to Apple. It of course worked out about £20 cheaper than Apple even including the courier fees, so was very good value and certainly really convenient. (FYI I had deleted my pics and removed emails as a precaution but they didn't even need to unlock the phone for the repair.)”

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Posted 9 years ago

Lovefone is rated 4.9 based on 4,711 reviews