LUSH Cosmetics Reviews

2.2 Rating 247 Reviews
28 %
of reviewers recommend LUSH Cosmetics
Based on 247 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.2 out of 5
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How quickly does LUSH Cosmetics resolve customer queries?
(1 week ago)
Greater than 46% of reviewers feedback is LUSH Cosmetics takes over a week to resolve customer queries.
(1 week ago)
Industry Average
I just visited the following store: Forum Shops at Caesars - Las Vegas, NV 89109 Rose was a Rock Star - I have never had such great customer service. You have made a consistent customer as a result!!
- Mike & Sarah
Have been using their products for years. Today's demonstration of customer service from Victoria at UTC La Jolla was exceptional and stood out amongst the rest. She went beyond recommending a product, she built personal connection and while I stood in a long line as only 1 register was open she asked me if there were any products I would interested in sampling. I've never felt so patient to stand in line. Thank you Victoria!
- Anonymous
I would like to say a huge thank you to Jessie and Toni from the Southampton store . They were both kind and helpful and went above and beyond what you could expect . Exceptional customer service and they are both a credit to Lush
- Teresa