LUSH Cosmetics Reviews

2.4 Rating 325 Reviews

34 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Popular Questions:

Delivery

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Customer Service

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How quickly does LUSH Cosmetics resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 45% of reviewers feedback is LUSH Cosmetics takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

75.76%

Industry Average

“ I went to the Scarborough location and was helped by a great customer service lady named Brianna. My daughter had a great experience and we'll be back again. Thank you for a great customer service experience. ”

- Anonymous

“ Lush northland: I was served by Caitlin she was exceptionably helpful and patient in giving me information and recommendations to me. I really appreciated this especially since I had no idea what I wanted. Thank you for the excellent service ”

- Anonymous

“ Amazing customer service and fun bath products! ”

- Jazmin

LUSH Cosmetics Reviews

Customer Service - Good