London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

3.7 Rating 2,418 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,418 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dropped my son and he's friends off at the drop off point, was there for about a minute. When i went to go out I got ROBBED, i had to pay £3, talk about daylight robbery. I get annoyed when I have to pay a £1 sometimes to go to the toilet, but at least you can sit there all day.”

Helpful Report

Posted 8 years ago

“Signage very confusing for meet and greet. almost missed my flight. Complete waste of money. Don't use!!!!!”

Helpful Report

Posted 9 years ago

“Drove around for 30 mins along with other people looking for parking, car park full and pre-booked. In the end had to park in a staff space. Very stressful start to our holiday won't be using again”

Helpful Report

Posted 9 years ago

“The car park are rubbish muddy no one to help, no proper sign to show how to get in the short stay car park and no proper sign exit, also when left the car park no sign where to pay, it very expensive for 30 minutes it £7.00, will never use again .”

Helpful Report

Posted 9 years ago

“Stay away unless you want the real experience of going through a refugee shelter. Utterly disorderly and disgusting with long queues, lack of any (unhelpful) staff, lack of any information boards, lack of shelters against wind/ rain and a whole bunch of people who add to the mess speaking partial English and having no sense of any etiquette. Felt like a bunch of cowboys running an airport with services which makes some of the third world airports look so glamorous. I would never ever even be tempted to step foot in this crazy nut house as it spoils the whole experience of a vacation. Better a little bit extra and fly from elsewhere.”

Helpful Report

Posted 9 years ago

“If you are thinking about using this airport Think again. Be very very careful when using the car parks if you run over the free period you will be ripped off with totally unjustified charges which you may need a mortgage to pay for . That's apart from the fact that you will get wet cold waiting for a bus to take you to the car park and when it turns up if it's full you will definitely run over time and with a very rude and unhelpful operator on the other end of the intercom it will cost you..........you have been warned the are also not interested in you making an appeal against the charges I would like to know exactly how much money they make per day it must run into the millions and they don't even wash the car or give you a cuppa wont use this airport again........................”

Helpful Report

Posted 9 years ago

“I travel at least once a month from Luton and use either mid term or long term car park. Last night on returning to Luton it was pouring with rain and the new arrangements mean there is no shelter when waiting for the return bus to the car park. I was informed this is not a temporary arrangement and there are no plans to provide any shelter for customers who use the on site car parks. Obviously LLA does not care about the health or welfare of its customers. Whilst I appreciate they have to reorganise the site to i'mprove the service its crazy not to provide shelter for people returning from warmer climates to the British weather. All the road works mean you have no alternative to wait in the open rain snow or shine....and don't get me started on the astronomical prices. Poor show LLA.”

Helpful Report

Posted 9 years ago

“Was in the mid-term car park last night for 33 minutes. Effectively I was charged £7 for 3 minutes as the first 30 minutes are free. Jst to advise it is impossible to collect someone from arrivals to help with their luggage and return to the mid term car park in under 30 minutes using the mid term courtesy bus. We could not have gone any quicker so suggest if you are thinking of doing this as an option to avoid parking charges don't. Also, it was pouring with rain last night and got drenched at the designated stop outside arrivals waiting for the courtesy bus as there is no shelter. So not only did I get ripped off I also drove home wet through. Thsi airport really needs to think again about its parking arrangements, its capacity and the knowledge (look at the reviews) that all customers who park their car to collect and drop off passengers are feeling totally ripped of.”

Helpful Report

Posted 9 years ago

“Outrageous charge of £2.50 just to drop someone off or pick them up, when you will be in the car park for about a minute. Luton airport introduced charges to make money at the start of the recession and is now just coining it. Parasites.”

Helpful Report

Posted 9 years ago

“£2.50 minimum to pick up or drop off. This has risen from 50p in a very short time. Absolute daylight robbery. Luton borough council should wake up and haul in the Spanish company running the airport as it gives Luton a really bad name.”

Helpful Report

Posted 9 years ago

“Used the priority parking option which was twice the price of other meet and greet services.The web site says it is next to the terminal with a few seconds walk.I booked it well in advance about 4 months.Got there it had moved to the short term park area.Much longer walk in pouring rain to the terminal.They hadn't bothered to email to tell me this.Signage very poor,eventually found where they had moved to.Park area very small. Staff very helpful but said they expect to move much further away soon as their area is being given over to coach parking.I will be looking at other options as regards meet and greet at Luton in future.”

Helpful Report

Posted 10 years ago

“Charged £23 for just over an hour's parking! Followed a sign which encouraged Mid-stay carpark for dropping off - half hour free, but no warning of cost thereafter until you get to the exit barrier (Did I miss something? Should have read airport website first) Be warned - Luton want us all to pay for their redevelopment... by stealthy means.”

Helpful Report

Posted 10 years ago

“Appalling experience with parking at Luton this weekend - unable to prebook short term, priority parking so had to prebook mid term. Turn up with 30 mins spare and NO spaces!!! Drove round for 30 mins with a number of other cars trying find space, told we could park in disabled but no spaces there either. Eventually squeezed car into end corner spot to avoid missing flight. Now worried about car all weekend..... Very angry and very stressful.”

Helpful Report

Posted 10 years ago

“Car park is far to expensive £7 for 40 mins.£2-50 for 15 mins. I just wanted to drop a person off and say bye.After a long and slow (50mph on most of the roads) drive I have never paid so much for so little.its a rip off From Karen.in LEEDS”

Helpful Report

Posted 10 years ago

“Used the LSCP in August/September 2015. A truly shocking experience. Number plate recognition recorded the wrong number plate on the ticket. And then, on return, a terrible 45 minute wait for a bus from the terminal back to the car park. (Some in the queue had been there longer) And this was mid-afternoon. Thankfully it wasn't cold or raining because there's no adequate cover while your life passes by. The queues were huge and many failed to get on the bus at all! This meant that it was utter chaos at the car park bus stops as nobody could get off past the stacked up luggage. My advice - choose a different airport. Anywhere but Luton. Total rip-off, bad, bad service.”

Helpful Report

Posted 10 years ago

“very poor signage and very expensive too far for blue badge.”

Helpful Report

Posted 10 years ago

“dreadful experience; went to the short term car park to meet my wife off her flight. Expected to have plenty of time as her flight was delayed, instead of which I was met with absolute chaos. There was no parking available, no marshalling of the parking so that the whole place was grid locked. After 1/2hour fruitlessly trying to get in and out during which time I probably covered two rows of the park I fought my way out and went to the long term. I paid £7 pounds for the privilege of not being able to park, and a further charge at the long term,- oh and I missed my wife's arrival Come on Luton, buck up, if the car park is full, tell people don't just take their money for the privilege of passing through your barrier”

Helpful Report

Posted 10 years ago

“Plane late rip off Then had to go to mid term £7.00 charge,when you are driving to the airport to collect people how do you know if it's late? You look at the flights progress before you leave to be faced with a a delay. Money making mission I think”

Helpful Report

Posted 10 years ago

“It does London Luton airport no favours that the front of the terminal is a complete dump, the short stay carpark is extremely expensive and you would think that for the amount of money that you have to pay to use it they would at least maintain it !! the surface is very bad and the signage non existant. welcome to rip off britain.”

Helpful Report

Posted 10 years ago

“this airport is like been in a third world country a joke, how can u possibly charge someone 23pounds for a parking of 1hour 5mins, absolute broad daylight robbery.nothing but a ripped of a shame, gatwick and heathrow are ten times better and cheaper, i dont understand how they can get away with charging 23pounds for an hours parking absolutely ridiculous. will never use this ripped of a car park.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews