London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

3.7 Rating 2,418 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,418 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excessively overpriced - £18 for 2hrs 10mins - and Blue Badge Parking Bays too distant from terminals.”

Helpful Report

Posted 10 years ago

“short term car park charges £7 for 40 mins a complete rip off, as a comparison Heathrow terminal 5 charges £3.50 for 30 minutes, a third world experience at Luton....”

Helpful Report

Posted 10 years ago

“Used mid-term aka mid-stay (unhelpful inconsistency confusing to foreigners arriving for the first time) to pick someone up. Website said Bay 1 was where the shuttle came and left for the mid-term park so I asked my friend to go there, only to find it was in fact Bay 3 - this lost us 5-10 minutes through confusion to find each other so could not take the first shuttle. Finding a space to park in mid-stay was very difficult and time consuming - signage pointed out to 'spaces' which didi not exist. So I ended up paying an exorbitant £7 because I could not complete the operation within the free 30 minute period. Road surface in car park was just unmade up stones. The whole experience was frustrating and bad. Stansted is vastly superior in this respect.”

Helpful Report

Posted 10 years ago

“I am a regular customer, I use the parking once every three months. However I will not use it any more. Very disappointing. I was charged 21 pounds for 1 hour and 20 minutes!. I was not able to arrive to the parking on time because of the Luton Airport is under reforms, so it was absolutely crowded, long queues to get the bus, no air conditioner, just one machine to pay, parking neglected .... It is not acceptable to charge this amount when the airport is being reformed. I think is not fair and it is an abuse. I will not use this parking any more.”

Helpful Report

Posted 10 years ago

“I made a booking at the mid stay car park for Saturday 13th June. I was dismayed to find when I arrived at approximately 10.30 am there were no parking spaces. I along with many others toured the car park for a space. In the end after 30 minutes I parked where it said "Staff Parking" and reported it to the office. I understand from the company overseeing the parking on behalf of Luton Airport that this is an everyday occurrence for Luton Airport to overbook. I was travelling on my own and was not a good start to my journey. I will not park there again.”

Helpful Report

Posted 10 years ago

“Last week I dropped off someone at the dropping off zone in front of the terminal . It was utter chaos a queue to get in , and equally chaos to get out , who in hell designed this system . The £2.50 charge was just rubbing salt into wound , you should rename Luton airport as Dick Turpin airport this charge is daylight robbery”

Helpful Report

Posted 10 years ago

“Parts of the long-term car park are covered in rubble. I have on two occasions suffered a flat tyre soon after leaving the car park. I am sure that this cannot be a coincidence. It is a disgrace to charge for parking if the road surface is going to damage people's cars.”

Helpful Report

Posted 10 years ago

“No allocated spaces or zones Very poor signage uneven road surfaces Not enough space between bays Ineffective system Unhelpful staff”

Helpful Report

Posted 10 years ago

“YOUR EMPLOYEE WAS TURNING EVERYONE AWAY FROM MID TERM CAR PARK AS HE CLAIMED I WAS FULL AND IT HAD TO BE PREBOOKED. SO a long traffic jam ensued with cars trying to access main Terminal areas and drop their passengers off. Some, disembarked early and dragged their luggage on the road to catch their flights - oTHERS. LIKE ME, WERE DIRECTED TO paid drop off area just to drop a passenger, who would have otherwise caught the shuttle from mid term parking. FREE FOR 30 MINS ? Where's the profit in that?”

Helpful Report

Posted 10 years ago

“Parked in the short-stay car park. Bays were not clearly marked out. Lots of dead-ends requiring you to turn around in tight spaces. Over-crowded. Poor surface. Poor signage.”

Helpful Report

Posted 10 years ago

“The carpark surface is of very poor quality, uneven with pot holes. The drainage is also very poor, I arrived in the rain and there where large deep puddles. The bay markings and layout are also very poor I drove to the end of a long bay that was full and was a dead end. Overall very poor.”

Helpful Report

Posted 10 years ago

“Haven't used it yet. We don't travel until 10th July”

Helpful Report

Posted 10 years ago

“Very hard to give feed back on parking at luton airport when I am not parking there until the end of june”

Helpful Report

Posted 10 years ago

“Arrived at the car park and there were absolutely no spaces. There were a dozen other cars desperately trying to find spaces. People were parked everywhere on walkways etc! The signage in the car park that was directing you to spaces made you go to parts of the car park that were already over full! No one on site to help or assist. On the return had to wait 30mins for the bus. Then when I tried to exit the car park it said I had an additional payment of £79 even though I had pre paid. Would never park here again! Over priced and disorganised”

Helpful Report

Posted 10 years ago

“The surface in the mid term car park is a disgrace. I complained to a member of staff at the airport and they said they would "look into it".”

Helpful Report

Posted 10 years ago

“The time and petrol wastage it takes trying to find a space is ridulous, you might aswell park at Airparks a few miles away and save all the hassle... Fly from Luton 8-10 times a year, have a always gone with Airparks.. Thought I'd give Luton Longstay a go... Never again !!!”

Helpful Report

Posted 10 years ago

“It's like driving into the Third World after the USA has bombed it. Huge craters and broken Tarmac everywhere with hardly any free spaces which are very tight. No wonder they don't put pictures of the actual car park on the website. Don't expect premium parking at a premium price and don't even think about bringing a premium car here! Shocking - choose the mid term car park if you can, it's actually better than this lol.”

Helpful Report

Posted 10 years ago

“We used Drivefly and they were diabolical!We rang as soon as the bags were collected but still had to wait 45 minutes for our car to arrive.Meet&Greet?????Will not use them again.”

Helpful Report

Posted 10 years ago

“My ticket never worked had to wait ages for a rude man to tell me he had outher people to deal with before he opend the barrier.”

Helpful Report

Posted 10 years ago

“Infrequent bus, overcrowded bus, car park so full that cars were parked in the aisles, meaning it took longer and was harder to find spaces. Poor and uneven surface. In short a miserable start and finish to my trip.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews