London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

3.7 Rating 2,418 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,418 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't travelled yet but have received an evaluation”

Helpful Report

Posted 10 years ago

“There weren't any spaces available until we circled the car park for 20 minutes. A bit of a cheek given the price. No-one there to direct you to a space”

Helpful Report

Posted 10 years ago

“such a rip off! Pre booked and payed £45 online, easyjet then delay flight on the way home so went over by an hour on my allotted time. And the car park barrier wouldn't budge until I put in my credit card and took another £74. As a female travelling alone on a business trip late at night I found the whole experience a bit stressful. Will not be using the short stay car park again as the flight ended up being a quarter of the price of flying.”

Helpful Report

Posted 10 years ago

“Hello Left my car at the priority car park at Luton between 8th May and 12th May and with regards I have to inform you all that they did provided me with a completely rubbish job . I dropped my BMW X6 all in good shape and when picked up back had 5miles extra even though they told me should have more than 1 mile . However the worst thing is that my car had a scratch at the back and another scratch and slightly bent by the look of it on the right side back door!! When picked up my car they rushed me to sign telling me all good with my vehicle . It was nearly mid night so I was not able to see it right away as the car was dirty too but spotted everything 1st thing in the morning. Called them and up to this moment nothing is been done and spoke to Richard ( duty manager) and according to him at the time he will call back but guess what 3 weeks later and nothing still!! I already sorted out my car at my own expenses but people watch out they can damage your car too. Not to mention how hard is to get hold of them!! Completely crap service and if I could I would have rated them minus ten stars!!???????????????????????? avoid them at all cost! Rubbish service . Regards Cristina Sara”

Helpful Report

Posted 10 years ago

“I washed the car when dropped off. Car was covered in a white dust on return, and whoever drove the car was obviously smoking as the car reaked of smoke.”

Helpful Report

Posted 10 years ago

“Your website is inaccurate and/or inaccessible. i have been trying for some time to book on-line from several computers but each time the system quotes and then fails when I try to book. The latest debacle today (a) i have input dates and the system is (incorrectly) telling me that the return date is before the departure date, and (b) it has then sent me this survey when i have not yet parked at the airport!! If it were not for the fact that I want to park at the airport short stay car park for convenience.................”

Helpful Report

Posted 10 years ago

“Virtually impossible to find a space to park. No lines to show where to park leading to vehicles not being parked effeciently.”

Helpful Report

Posted 10 years ago

“My flight was delayed for 1.5 hours and when I exited the car park I was slightly later than my time and you charged me more for that 1.5 hours than you did for my original booking!!!”

Helpful Report

Posted 10 years ago

“There needs to be more than one exit gate from the the long term car park and surely there have to be more up to date methods of exiting rather than having to stick a ticket into a machine, which appeared to be faulty at the time we tried to use it - or it should be able to read the ticket whichever way round or whichever way up the ticket is inserted!”

Helpful Report

Posted 10 years ago

“My comments relate to Drop Off/Pick Up Parking Costs only and whilst £2.50 may be considered excellent value IF you are on site for a maximum 15 Minutes it is a complete RIP OFF if you a simply driving in dropping off/picking up and driving straight out !!! On top of that No Change given - another RIP OFF. If Gatwick and Heathrow are perfectly able to manage this situation for no charge how can Luton fail so miserably? Its only because 1 Star was the lowest rating to award that I gave that. Sort it out.”

Helpful Report

Posted 10 years ago

“Awful. Spent half an hour driving around the car park trying to find somewhere to park. The "Free Spaces" sign led all around the car park to a dead end. The shuttle bus took significantly longer than the 10-15 mins to arrive. Will not be using again at any point in the future.”

Helpful Report

Posted 10 years ago

“Gates did not recognise my numberplate, holding the call button down on the intercom resulted in a 3 minute wait for anyone to answer, while cabs were sounding their horns behind - wasn't until I jumped out of the car and walked to the kiosk before the gate opened - signposts poor, random second barrier to go through - bunch of jokers ripping people off, avoid”

Helpful Report

Posted 10 years ago

“Being asked to review 3 weeks before I actually use the parking. A little odd.”

Helpful Report

Posted 10 years ago

“I have not used the parking yet. Very distressing to receive this request as it made me worry that the booking was wrong. I have since reconfirmed the booking as being in July.I would be grateful for an explanation as to how this has occurred.”

Helpful Report

Posted 10 years ago

“Initially parking was good at 04.30 in the morning. However on the return journey we had to wait at least 25 minute's for the bus, Thankfully we were able to board the bus but many could not due to the numbers waiting. It was like a rugby scrum to achieve the boarding with all present risking personal injury from other people s luggage and the pushing and shoving of all and sundry. Not a good experience. When trying to leave the car park only one barrier was in operation which was partially blocked by several construction workers who were pouring concrete from a mixer lorry adjacent to the only operating exit lane. The said concrete splashing all over, not only mine but several other cars queuing to exit. Realising that this would damage my paintwork if the chemicals in the concrete were to allowed to cure I pulled into a near by garage and was able to wash it off before any permanent damage was done. all in all NOT a good experience at all.”

Helpful Report

Posted 10 years ago

“Poor selection of stores, and what there is in the terminal is overpriced, what is also disgusting is the way this poorly managed airport RIP OFF the car drivers and have seen fit to introduce a 20% increase in drop off charges, this stinks and the management should hold there head in shame. But as they are also involved with the incompetent Labour run council, this is par for the course. I use numerous airports throughout the world and Luton is quite possibly the worst airport I travel through.”

Helpful Report

Posted 10 years ago

“Extremely disappointed due the fact had to wait for more than 45 minutes to get a transfer. One driver refused to Board a passenger because they haut bought coffee. As per his bus rules no food or drinks are allowed on board. After paying such a out of money. No satisfaction and customer service towards paying customers. Driver extremely rude...!!! Severely delays to get another bus. 2 transfer bus came out of service. Will not recommend or use again.”

Helpful Report

Posted 10 years ago

“Having arrived before 5am for a 6am flight, we finally got on the 4th bus to arrive in the car park. Nearly missed our flight, why do your buses pick up from the first bus stop everytime they come into the car park, you do have people parking on the other side of the car park. Very poor service”

Helpful Report

Posted 10 years ago

“Why send this email for a review a week before I go? This made me panic and have to check all my documents. I'm sure the parking is fine. But this over zealous need for feedback is stupid”

Helpful Report

Posted 10 years ago

“Pre paid but machine displayed I owed £152 . Had to hold up other people whilst I found reference number and speak to operator. Wonder how many people pay what machine displays.CON!!!!!!”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews