London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,405 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,405 reviews


Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Virtually no spaces available, cones everywhere, car park surface varying from moderately broken to huge potholes. Overall very very poor”

Helpful Report

Posted 9 years ago

“The car park is in very bad repair, lines are missing for most spaces, the tarmac is crumbling. Also no clear indication where there are spaces.”

Helpful Report

Posted 9 years ago

“Ticket not accepted on exit. Shambolic.”

Helpful Report

Posted 9 years ago

“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”

Helpful Report

Posted 9 years ago

“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”

Helpful Report

Posted 9 years ago

“Paid over £80 to park in this shockingly bad car park for a week. Huge potholes everywhere and the white lines had practically all worn off. Totally mismanaged and complete mayhem upon arrival. There are no pedestrian walkways so you take your life into your hands trying to walk through the car park dodging increasingly frustrated drivers trying to find a space. The worst thing is if you drive along a row and find there are no spaces you have to REVERSE all the way back again! I can't believe they rely on repeat business because I am telling everyone I know never to use this rubbish car park and I will certainly never park here again!!”

Helpful Report

Posted 9 years ago

“Absolutely appauling service. Price was very high and car park set up was terrible. no spaces took 25 mins to park. Set up was so bad that you had to drive down lanes which were dead ends so having to reverse 2-300 meters. Everything about this was terrible avoid at all costs.”

Helpful Report

Posted 9 years ago

“It is totally ridiculous how much Luton charges for simply collecting relatives, there is no where close by to collect elderly travellers considering the prices you charge. It's a disgrace!”

Helpful Report

Posted 9 years ago

“Terrible to try and find a space with no through rows of cars and uneven ground. When leaving the car park my card was not recognised and had to wait for someone to let me pass. Shambolic.”

Helpful Report

Posted 9 years ago

“For the amount Luton charges for this car park, the surface is an absolute disgrace and there are no marked bays so it is all a bit haphazard. it is also very poorly signposted to the exit. Since the exit route from the other drop off area has been run round the outside of it, you can no longer go up a row and drive round the end. I have seen a more professional shambles in Helmand province! Another example of airport operators screwing customers to benefit shareholders and compensate for competition pressure on landing fees.”

Helpful Report

Posted 9 years ago

“Your review system is broken, I have received this prior to my actual booking, how should I be able to review if I haven't parked yet. Not that I am going to review it, but just letting you know of you system issue.”

Helpful Report

Posted 9 years ago

“My holiday is not until 30th May”

Helpful Report

Posted 9 years ago

“I booked online, there was a hold up attempting to enter at 04.00, I parked up, caught the bus which was fine. Upon leaving I was held up for payment. I had paid via a card, this was not recognized and I was asked to pay. I wouldn't do this . After giving my reference number I was eventually released. There were many other vehicles held up for the same reason. Appalling experience, one that I will not be repeating.”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“We parked in the mid-term parking. Finding an empty parking space was very difficult, although we eventually found one. Waiting for a bus to the terminal was unpleasant, with the shelters being completely unsuited to the task, not keeping us dry or out of the wind. On the return, the experience was even worse. We were unable to board the first bus due to crowding, and we only just got on the second one which arrived about 15 minutes later. All told we were waiting almost 30 minutes for a bus back to our car, which was disgraceful given the car park was only 1/3 mile from the terminal. We should have walked back, but the driver of the first bus promised one would be with us "very soon". As it turned out, it was the same bus and the same driver who arrived back. It'll be a long time before I use that parking service again.”

Helpful Report

Posted 9 years ago

“i've booked my parking for 17th of may and the email requesting review came in 06th of may so based on my imagination i rate the service very poor.”

Helpful Report

Posted 9 years ago

“Appalling. Parked in the generously named 'mid-term' car park in order to collect a friend. Her flight arrived 45 minutes late. We then waited 15 minutes for a bus back to 'mid term'. For a total of just over 1 hour and 20 minutes of parking I was billed £21. A joke. 30 minutes free parking doesn't even give you time to get to the terminal and back with no delays. At Stansted, you get 1 hour of free parking in mid-term, plus the 2nd hour for £1, and only after that do daily rates apply. I will be advising everyone I know to avoid Luton and this ludicrous car park like the plague.”

Helpful Report

Posted 9 years ago

“Paid up front on line. Then charges £63 to exit car park. No assistance available. Be careful if you book Mid term car parking. Apparently their number plate recognition software is problematic. Many other drivers were having problems as I left.”

Helpful Report

Posted 9 years ago

“We had booked Mid stay on a special offer for 5 days. Our airline cancelled our return flight and put us on a flight 3 days later. We telephoned to ask to extend the booking and were told we couldn't as it was a special offer which couldn't be changed. We would have to accept the excess charges as we tried to exit the car park. We researched and found it was cheaper to re book but this of course meant we would lose the original payments. This was no fault of ours that the airline cancelled. Your approach means that no-one can use your special offer with safety since you don't allow for things which happen out of our control. When I get time I will think about how best to warn others of your approach.”

Helpful Report

Posted 9 years ago

“We booked into the short stay car park at Luton Airport for a 2 day trip and very nearly missed our flight as it took us over half an hour to find a car park space. There seems to be no mechanism of determining when the car park is full, nor for ensuring that there are sufficient spaces for those that have pre-bought. I won't be using Luton Short Term Car Park again.”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,405 reviews