London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

3.7 Rating 2,418 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,418 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I travel a lot for work but never through Luton before - and frankly never again. Not enough parking spaces / infrequent car park buses both on departure and arrival / little seating in departures / bars more concerned with making a profit from alcohol sales than the well-being of travellers and the effects on those around them / long queues, long delays and no staff to willing to help at the gate / HUGE queues at passport control on return.”

Helpful Report

Posted 10 years ago

“When we left the car park the ticket machine said there was an outstanding blance of 105 pounds. But had pre booked it and payed up front.”

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Posted 10 years ago

“I was slightly late back to the car, and was charged me an extra day, even though the total stay was well within the number of days I paid for. I won't be using this parking again - there are cheaper options which are no further away and don't overcharge you.”

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Posted 10 years ago

“Landing at Luton airport is like visiting a third world airport. On Saturday 9th. 2015 we arrived on a Thomson flight from Menorca. We were kept waiting for 15 minutes on the plane as a) the steps weren't ready for disembarkation and b) I was told that there was no reception personnel available to lead us from the plane to the terminal. On going to the baggage reclamation there was a delay of about 20 minutes, not just at our reclaim point but also at others. I rarely fly from Luton through choice, there is always some problem that spoils the holiday. The whole place looks and feels tatty, a definite lack of investment in the environment surrounding your customers. I don't suppose for a minute that there will be any response to these words, but feel free to reply. When asked by friends if they should use Luton, it's a definite no.”

Helpful Report

Posted 10 years ago

“Prebooked the mid term car park. when I got there, there was no space. The stewards were getting people to park in lanes, which could have resulted in cars getting damaged. I was moved to the short term car park. The short term car park is atrocious - it is the worst car park I've seen. There is no proper surface, there are few proper markings, most of the lanes are blocked at the ends so you have to reverse all the way back if there is no space - it is just chaos. The mid term car park seems just as bad. Leaving your car at Luton airport is not a pleasant or stress-free experience.”

Helpful Report

Posted 10 years ago

“I haven't been yet! Receiving this email regarding my "recent parking experience" nearly gave me a heart attack, thinking that I had incorrectly booked my visit dates!!! Thankfully I still have the confirmation email which states the dates are as I booked them, but they are still almost 2 weeks in the future. Receiving an email like this prematurely is appalling!!!”

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Posted 10 years ago

“Use long stay as there are never spaces available. My car had been moved while I was away.”

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Posted 10 years ago

“Despite paying my £ 33 fee online in advance for my 1-3/may parking and without overrunning on my departure time I was prevented from exiting at the gate on 3/may unless I paid an additional £ 69. Pressing of the call button to correct this oversight went unanswered for 2 mins so a large queue built up behind me. Finally exited after speaking to an operator. A neighbouring driver to me in the same predicament reluctantly paid a further £ 69 just to be able to exit. A very poor experience”

Helpful Report

Posted 10 years ago

“This is now the second time I have been refused exit from the car park despite having pre-booked. On both occasions I tried to leave on the correct day before the set time and yet was held at the barriers. Despite having an email confirming the dates were correct I was forced to pay to exit last time. This time I did not receive any confirmation email but it would not have made any difference. You can only speak to someone on the intercom who point blank refuses listen. On this latest occasion when I tried to explain the chap simply said "well stuff you then, you can sit there for all I care!". He then terminated the intercom and refused to answer for several minutes until he pretended he didn't know what I wanted and again insisted I pay to leave. What a terrible to end to what had been a nice holiday. I will never use Luton Aiport Car Parke again and will tell anyone I can not to use them. I am also contacting EasyJet to tell them they should find another airport to fly out of! The car park is a disgrace and a con.”

Helpful Report

Posted 10 years ago

“Waited for 30 mins plus for a bus then waited 15-20 to get out the carpark”

Helpful Report

Posted 10 years ago

“This is the only UK Airport I fly from that charges to drop off, it has the most appalling road surface, you take your life in your hands walking from short stay to the terminal and then have to be forced to walk through a foul haze of cigarette smoke before you can access the terminal. I travel frequently and only use Luton as a last resort as once you have experienced the above, there is not enough room Airside to sit anywhere comfortably and then if you are really unlucky, you have to fly with Ryanair, none of which can be described as a joyous experience.”

Helpful Report

Posted 10 years ago

“Virtually no spaces available, cones everywhere, car park surface varying from moderately broken to huge potholes. Overall very very poor”

Helpful Report

Posted 10 years ago

“The car park is in very bad repair, lines are missing for most spaces, the tarmac is crumbling. Also no clear indication where there are spaces.”

Helpful Report

Posted 10 years ago

“Ticket not accepted on exit. Shambolic.”

Helpful Report

Posted 10 years ago

“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”

Helpful Report

Posted 10 years ago

“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”

Helpful Report

Posted 10 years ago

“Paid over £80 to park in this shockingly bad car park for a week. Huge potholes everywhere and the white lines had practically all worn off. Totally mismanaged and complete mayhem upon arrival. There are no pedestrian walkways so you take your life into your hands trying to walk through the car park dodging increasingly frustrated drivers trying to find a space. The worst thing is if you drive along a row and find there are no spaces you have to REVERSE all the way back again! I can't believe they rely on repeat business because I am telling everyone I know never to use this rubbish car park and I will certainly never park here again!!”

Helpful Report

Posted 10 years ago

“Absolutely appauling service. Price was very high and car park set up was terrible. no spaces took 25 mins to park. Set up was so bad that you had to drive down lanes which were dead ends so having to reverse 2-300 meters. Everything about this was terrible avoid at all costs.”

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Posted 10 years ago

“It is totally ridiculous how much Luton charges for simply collecting relatives, there is no where close by to collect elderly travellers considering the prices you charge. It's a disgrace!”

Helpful Report

Posted 10 years ago

“Terrible to try and find a space with no through rows of cars and uneven ground. When leaving the car park my card was not recognised and had to wait for someone to let me pass. Shambolic.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews