London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is now the second time I have been refused exit from the car park despite having pre-booked. On both occasions I tried to leave on the correct day before the set time and yet was held at the barriers. Despite having an email confirming the dates were correct I was forced to pay to exit last time. This time I did not receive any confirmation email but it would not have made any difference. You can only speak to someone on the intercom who point blank refuses listen. On this latest occasion when I tried to explain the chap simply said "well stuff you then, you can sit there for all I care!". He then terminated the intercom and refused to answer for several minutes until he pretended he didn't know what I wanted and again insisted I pay to leave. What a terrible to end to what had been a nice holiday. I will never use Luton Aiport Car Parke again and will tell anyone I can not to use them. I am also contacting EasyJet to tell them they should find another airport to fly out of! The car park is a disgrace and a con.”

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Posted 10 years ago

“Waited for 30 mins plus for a bus then waited 15-20 to get out the carpark”

Helpful Report

Posted 10 years ago

“This is the only UK Airport I fly from that charges to drop off, it has the most appalling road surface, you take your life in your hands walking from short stay to the terminal and then have to be forced to walk through a foul haze of cigarette smoke before you can access the terminal. I travel frequently and only use Luton as a last resort as once you have experienced the above, there is not enough room Airside to sit anywhere comfortably and then if you are really unlucky, you have to fly with Ryanair, none of which can be described as a joyous experience.”

Helpful Report

Posted 10 years ago

“Virtually no spaces available, cones everywhere, car park surface varying from moderately broken to huge potholes. Overall very very poor”

Helpful Report

Posted 10 years ago

“The car park is in very bad repair, lines are missing for most spaces, the tarmac is crumbling. Also no clear indication where there are spaces.”

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Posted 10 years ago

“Ticket not accepted on exit. Shambolic.”

Helpful Report

Posted 10 years ago

“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”

Helpful Report

Posted 10 years ago

“We were very disappointed to find out that we couldn't get a refund when we had to cancel our trip even though we were giving nearly a months notice.”

Helpful Report

Posted 10 years ago

“Paid over £80 to park in this shockingly bad car park for a week. Huge potholes everywhere and the white lines had practically all worn off. Totally mismanaged and complete mayhem upon arrival. There are no pedestrian walkways so you take your life into your hands trying to walk through the car park dodging increasingly frustrated drivers trying to find a space. The worst thing is if you drive along a row and find there are no spaces you have to REVERSE all the way back again! I can't believe they rely on repeat business because I am telling everyone I know never to use this rubbish car park and I will certainly never park here again!!”

Helpful Report

Posted 10 years ago

“Absolutely appauling service. Price was very high and car park set up was terrible. no spaces took 25 mins to park. Set up was so bad that you had to drive down lanes which were dead ends so having to reverse 2-300 meters. Everything about this was terrible avoid at all costs.”

Helpful Report

Posted 10 years ago

“It is totally ridiculous how much Luton charges for simply collecting relatives, there is no where close by to collect elderly travellers considering the prices you charge. It's a disgrace!”

Helpful Report

Posted 10 years ago

“Terrible to try and find a space with no through rows of cars and uneven ground. When leaving the car park my card was not recognised and had to wait for someone to let me pass. Shambolic.”

Helpful Report

Posted 10 years ago

“For the amount Luton charges for this car park, the surface is an absolute disgrace and there are no marked bays so it is all a bit haphazard. it is also very poorly signposted to the exit. Since the exit route from the other drop off area has been run round the outside of it, you can no longer go up a row and drive round the end. I have seen a more professional shambles in Helmand province! Another example of airport operators screwing customers to benefit shareholders and compensate for competition pressure on landing fees.”

Helpful Report

Posted 10 years ago

“Your review system is broken, I have received this prior to my actual booking, how should I be able to review if I haven't parked yet. Not that I am going to review it, but just letting you know of you system issue.”

Helpful Report

Posted 10 years ago

“My holiday is not until 30th May”

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Posted 10 years ago

“I booked online, there was a hold up attempting to enter at 04.00, I parked up, caught the bus which was fine. Upon leaving I was held up for payment. I had paid via a card, this was not recognized and I was asked to pay. I wouldn't do this . After giving my reference number I was eventually released. There were many other vehicles held up for the same reason. Appalling experience, one that I will not be repeating.”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“We parked in the mid-term parking. Finding an empty parking space was very difficult, although we eventually found one. Waiting for a bus to the terminal was unpleasant, with the shelters being completely unsuited to the task, not keeping us dry or out of the wind. On the return, the experience was even worse. We were unable to board the first bus due to crowding, and we only just got on the second one which arrived about 15 minutes later. All told we were waiting almost 30 minutes for a bus back to our car, which was disgraceful given the car park was only 1/3 mile from the terminal. We should have walked back, but the driver of the first bus promised one would be with us "very soon". As it turned out, it was the same bus and the same driver who arrived back. It'll be a long time before I use that parking service again.”

Helpful Report

Posted 10 years ago

“i've booked my parking for 17th of may and the email requesting review came in 06th of may so based on my imagination i rate the service very poor.”

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Posted 10 years ago

“Appalling. Parked in the generously named 'mid-term' car park in order to collect a friend. Her flight arrived 45 minutes late. We then waited 15 minutes for a bus back to 'mid term'. For a total of just over 1 hour and 20 minutes of parking I was billed £21. A joke. 30 minutes free parking doesn't even give you time to get to the terminal and back with no delays. At Stansted, you get 1 hour of free parking in mid-term, plus the 2nd hour for £1, and only after that do daily rates apply. I will be advising everyone I know to avoid Luton and this ludicrous car park like the plague.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews