Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

“For the amount Luton charges for this car park, the surface is an absolute disgrace and there are no marked bays so it is all a bit haphazard. it is also very poorly signposted to the exit. Since the exit route from the other drop off area has been run round the outside of it, you can no longer go up a row and drive round the end. I have seen a more professional shambles in Helmand province! Another example of airport operators screwing customers to benefit shareholders and compensate for competition pressure on landing fees.”

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Posted 10 years ago

“Your review system is broken, I have received this prior to my actual booking, how should I be able to review if I haven't parked yet. Not that I am going to review it, but just letting you know of you system issue.”

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Posted 10 years ago

“My holiday is not until 30th May”

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Posted 10 years ago

“I booked online, there was a hold up attempting to enter at 04.00, I parked up, caught the bus which was fine. Upon leaving I was held up for payment. I had paid via a card, this was not recognized and I was asked to pay. I wouldn't do this . After giving my reference number I was eventually released. There were many other vehicles held up for the same reason. Appalling experience, one that I will not be repeating.”

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Posted 10 years ago

“I booked online, there was a hold up attempting to enter at 04.00, I parked up, caught the bus which was fine. Upon leaving I was held up for payment. I had paid via a card, this was not recognized and I was asked to pay. I wouldn't do this . After giving my reference number I was eventually released. There were many other vehicles held up for the same reason. Appalling experience, one that I will not be repeating.”

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Posted 10 years ago

“We parked in the mid-term parking. Finding an empty parking space was very difficult, although we eventually found one. Waiting for a bus to the terminal was unpleasant, with the shelters being completely unsuited to the task, not keeping us dry or out of the wind. On the return, the experience was even worse. We were unable to board the first bus due to crowding, and we only just got on the second one which arrived about 15 minutes later. All told we were waiting almost 30 minutes for a bus back to our car, which was disgraceful given the car park was only 1/3 mile from the terminal. We should have walked back, but the driver of the first bus promised one would be with us "very soon". As it turned out, it was the same bus and the same driver who arrived back. It'll be a long time before I use that parking service again.”

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Posted 10 years ago

“i've booked my parking for 17th of may and the email requesting review came in 06th of may so based on my imagination i rate the service very poor.”

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Posted 10 years ago

“Appalling. Parked in the generously named 'mid-term' car park in order to collect a friend. Her flight arrived 45 minutes late. We then waited 15 minutes for a bus back to 'mid term'. For a total of just over 1 hour and 20 minutes of parking I was billed £21. A joke. 30 minutes free parking doesn't even give you time to get to the terminal and back with no delays. At Stansted, you get 1 hour of free parking in mid-term, plus the 2nd hour for £1, and only after that do daily rates apply. I will be advising everyone I know to avoid Luton and this ludicrous car park like the plague.”

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Posted 10 years ago

“Paid up front on line. Then charges £63 to exit car park. No assistance available. Be careful if you book Mid term car parking. Apparently their number plate recognition software is problematic. Many other drivers were having problems as I left.”

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Posted 10 years ago

“We had booked Mid stay on a special offer for 5 days. Our airline cancelled our return flight and put us on a flight 3 days later. We telephoned to ask to extend the booking and were told we couldn't as it was a special offer which couldn't be changed. We would have to accept the excess charges as we tried to exit the car park. We researched and found it was cheaper to re book but this of course meant we would lose the original payments. This was no fault of ours that the airline cancelled. Your approach means that no-one can use your special offer with safety since you don't allow for things which happen out of our control. When I get time I will think about how best to warn others of your approach.”

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Posted 10 years ago

“We booked into the short stay car park at Luton Airport for a 2 day trip and very nearly missed our flight as it took us over half an hour to find a car park space. There seems to be no mechanism of determining when the car park is full, nor for ensuring that there are sufficient spaces for those that have pre-bought. I won't be using Luton Short Term Car Park again.”

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Posted 10 years ago

“COMPLAINT Booking reference JNN51 Short-Term Last-Minute Flexi-Saver. LB60 DDJ 1. I found that the entrance to the short-term car park was not clearly marked and I went the wrong way. Particularly If you are travelling alone, signs which are clear and visible are important. 2. The surface of the car park seemed uneven. 3. I was dismayed to be charged an extra £74 for extra time. I had pre-booked on-line for the period Friday 17th April 0900 until Saturday 18th April 21.00 for the sum of £40.99. This seemed a fair rate. I arrived at Luton Airport earlier than planned on the 17th April as the road conditions were much better than I thought they would be and I entered the car park at 07.17. On my return, the flight had been delayed so I did not exit the car park (via exit 2) until 22.09. I was shocked that I was charged a further £74 for the extra time (receipt 049410) and there was no employee available either in the airport terminal or the car park to discuss this with although I tried to find someone. I was not aware that the extra time would cost so much and this should have been noted more prominently in the booking conditions. I would be very reluctant to ever park at Luton Airport again and I was disappointed with the experience. To pay £114.99 for two days parking is simply too much. Carol J Hughes-Hallett 06/05/15”

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Posted 10 years ago

“ANPR cameras do not work properly so unnecessary delay on exit. Car park surface has that many potholes it is disgusting. Third world countries have better road surfaces. Exit signs virtually invisible so get ready for the 10 minute drive to leave. Please invest some of your profits in improving your car parks. Look at Birmingham or Stansted for inspiration”

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Posted 10 years ago

“We waited at our usual bus stop And the bus passed us twice! We then noticed it was a disabled bus stop . We called to complain and the man said the bus will stop for you next time . AND it didn't again! So we missed 3 bus and had to go to a different bus stop and nearly missed our flight. I will never park here again.”

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Posted 10 years ago

“Short stay. Long queue. Was there ever tarmac there?”

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Posted 10 years ago

“we prepaid had no problem parking but as has happened on three occasions now when ticket was inserted to exit it flashed up a considerate amount to pay pressed the help button after about 5 minutes someone answered i gave booking number and barrier was opened not nice when it is raining and dark”

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Posted 10 years ago

“we prepaid had no problem parking but as has happened on three occasions now when ticket was inserted to exit it flashed up a considerate amount to pay pressed the help button after about 5 minutes someone answered i gave booking number and barrier was opened not nice when it is raining and dark”

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Posted 10 years ago

“I'm used to the poor quality surface of the Short Term car park and the need to avoid the potholes but what disturbed me when I used it today was the lack of information on how to exit the car park. Cars are now parking right to the ends of the bays and after driving up and down a few of the bays I came to the conclusion that the only way out was the way I came in. But the way in had been reduced by cones to a single lane which both entering and exiting traffic had to share - a dangerous and ridiculous situation which needs to be corrected.”

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Posted 10 years ago

“Short stay. Long queue. Was there ever tarmac there?”

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Posted 10 years ago

“Steess when I booked online parking and then I came on the place and I had to get the ticket to get in. When my parking was finish , stress to get out and waiting for somebody respond and let me out.”

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Posted 10 years ago

London Luton Airport Operations Limited Reviews