Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

“Paid up front on line. Then charges £63 to exit car park. No assistance available. Be careful if you book Mid term car parking. Apparently their number plate recognition software is problematic. Many other drivers were having problems as I left.”

Helpful Report

Posted 10 years ago

“We had booked Mid stay on a special offer for 5 days. Our airline cancelled our return flight and put us on a flight 3 days later. We telephoned to ask to extend the booking and were told we couldn't as it was a special offer which couldn't be changed. We would have to accept the excess charges as we tried to exit the car park. We researched and found it was cheaper to re book but this of course meant we would lose the original payments. This was no fault of ours that the airline cancelled. Your approach means that no-one can use your special offer with safety since you don't allow for things which happen out of our control. When I get time I will think about how best to warn others of your approach.”

Helpful Report

Posted 10 years ago

“We booked into the short stay car park at Luton Airport for a 2 day trip and very nearly missed our flight as it took us over half an hour to find a car park space. There seems to be no mechanism of determining when the car park is full, nor for ensuring that there are sufficient spaces for those that have pre-bought. I won't be using Luton Short Term Car Park again.”

Helpful Report

Posted 10 years ago

“COMPLAINT Booking reference JNN51 Short-Term Last-Minute Flexi-Saver. LB60 DDJ 1. I found that the entrance to the short-term car park was not clearly marked and I went the wrong way. Particularly If you are travelling alone, signs which are clear and visible are important. 2. The surface of the car park seemed uneven. 3. I was dismayed to be charged an extra £74 for extra time. I had pre-booked on-line for the period Friday 17th April 0900 until Saturday 18th April 21.00 for the sum of £40.99. This seemed a fair rate. I arrived at Luton Airport earlier than planned on the 17th April as the road conditions were much better than I thought they would be and I entered the car park at 07.17. On my return, the flight had been delayed so I did not exit the car park (via exit 2) until 22.09. I was shocked that I was charged a further £74 for the extra time (receipt 049410) and there was no employee available either in the airport terminal or the car park to discuss this with although I tried to find someone. I was not aware that the extra time would cost so much and this should have been noted more prominently in the booking conditions. I would be very reluctant to ever park at Luton Airport again and I was disappointed with the experience. To pay £114.99 for two days parking is simply too much. Carol J Hughes-Hallett 06/05/15”

Helpful Report

Posted 10 years ago

“ANPR cameras do not work properly so unnecessary delay on exit. Car park surface has that many potholes it is disgusting. Third world countries have better road surfaces. Exit signs virtually invisible so get ready for the 10 minute drive to leave. Please invest some of your profits in improving your car parks. Look at Birmingham or Stansted for inspiration”

Helpful Report

Posted 10 years ago

“We waited at our usual bus stop And the bus passed us twice! We then noticed it was a disabled bus stop . We called to complain and the man said the bus will stop for you next time . AND it didn't again! So we missed 3 bus and had to go to a different bus stop and nearly missed our flight. I will never park here again.”

Helpful Report

Posted 10 years ago

“Short stay. Long queue. Was there ever tarmac there?”

Helpful Report

Posted 10 years ago

“we prepaid had no problem parking but as has happened on three occasions now when ticket was inserted to exit it flashed up a considerate amount to pay pressed the help button after about 5 minutes someone answered i gave booking number and barrier was opened not nice when it is raining and dark”

Helpful Report

Posted 10 years ago

“we prepaid had no problem parking but as has happened on three occasions now when ticket was inserted to exit it flashed up a considerate amount to pay pressed the help button after about 5 minutes someone answered i gave booking number and barrier was opened not nice when it is raining and dark”

Helpful Report

Posted 10 years ago

“I'm used to the poor quality surface of the Short Term car park and the need to avoid the potholes but what disturbed me when I used it today was the lack of information on how to exit the car park. Cars are now parking right to the ends of the bays and after driving up and down a few of the bays I came to the conclusion that the only way out was the way I came in. But the way in had been reduced by cones to a single lane which both entering and exiting traffic had to share - a dangerous and ridiculous situation which needs to be corrected.”

Helpful Report

Posted 10 years ago

“Short stay. Long queue. Was there ever tarmac there?”

Helpful Report

Posted 10 years ago

“Steess when I booked online parking and then I came on the place and I had to get the ticket to get in. When my parking was finish , stress to get out and waiting for somebody respond and let me out.”

Helpful Report

Posted 10 years ago

“Firstly, the car park is a dump site. Lanes are not properly marked and you feel as if you are destroying your car when driving over the gravel filled car park with huge stones that I always fear will cut into your wheels. also, it is more expensive than any alternatives around. To top it off, the barrier didn't recognise that I'd pre paid and tried to re-charge me. The buses are OK but do not seem to come every 10 minutes as promised (not sure that is what is promised for sure though). When in the car park, I feel somewhat dirty and can't really explain why. Oh, and just to complain a little more, driving in, it isn't clearly marked where to go and I drove where the buses go. I've never done that before. Very unhappy with all aspects of this car park and never recommed it to anyone and normally recommend and go to Air Parks which to be honest is also a bit grotty but so much cheaper.”

Helpful Report

Posted 10 years ago

“The gay from customer service (who answering near turnstiles) is very rude.”

Helpful Report

Posted 10 years ago

“Yet again when I went to leave the car park it told me that I had not paid. So had to press the button and speak to a very unhelpful lady to explain I had booked on line. Eventually after giving her my booking reference she said 'there you go' which I took to mean I could go now. However I waited and waited but the barier still did not rise. So I pushed the help button again And let her know I still could not get out where upon she snapped at me and asked if I'd pressed the stop button. Not possessing telepathic skills I had not realised that 'there you go' actually meant press the stop button. But finally I was released and was able to make my way home. Not the best level of customer service to be honest!”

Helpful Report

Posted 10 years ago

“Yet again when I went to leave the car park it told me that I had not paid. So had to press the button and speak to a very unhelpful lady to explain I had booked on line. Eventually after giving her my booking reference she said 'there you go' which I took to mean I could go now. However I waited and waited but the barier still did not rise. So I pushed the help button again And let her know I still could not get out where upon she snapped at me and asked if I'd pressed the stop button. Not possessing telepathic skills I had not realised that 'there you go' actually meant press the stop button. But finally I was released and was able to make my way home. Not the best level of customer service to be honest!”

Helpful Report

Posted 10 years ago

“We pre-paid to park in the Short Stay Car park and walk to the terminal. The car park is very badly designed. There is only one very narrow through route and if you meet someone trying to get out - you get stuck. I had to reverse several times to avoid hitting other cars. The surface is appalling and full of potholes. We drove down a lane and there were no spaces - however you couldn't get out of the other end so had to do a 10 point turn to get out again - only to meet several other people doing the same thing! When eventually we did find a space - the row was very badly signed making it difficult to find the car on our return. Finally there are signs from the bottom of the car park showing the walkway to the terminal. However when you get over to them, the walkway is fenced off and you have to re-trace your steps and walk down the middle of the car park - with all the other people and cars getting stuck - to get to the exit. Dangerous apart from anything else. Not acceptable and not even cheap!”

Helpful Report

Posted 10 years ago

“WHY THE HELL HAVE I GOT THIS EMAIL A MONTH BEFORE I PARK????? I'VE JUST SPENT THE LAST TEN MINUTES CHECKING I HADN'T BOOKED THE WRONG MONTH!! SO FOR CUSTOMER SERVICE I WOULD LIKE TO GIVE YOU A RATING A LOT WORSE THAN VERY POOR!!! DUCKING IDIOTS!!!”

Helpful Report

Posted 10 years ago

“Poor road surface. No exit from parking lanes at the far end, so if no places available, one has to reverse the whole lane.”

Helpful Report

Posted 10 years ago

“Information concerning payment on exit from short term, having booked on line was non existent. Paying for drop off is taking liberties. Parking at Luton created a very negative experience. Will advise others to leave lots of time to negotiate parking.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited Reviews