London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Information concerning payment on exit from short term, having booked on line was non existent. Paying for drop off is taking liberties. Parking at Luton created a very negative experience. Will advise others to leave lots of time to negotiate parking.”

Helpful Report

Posted 10 years ago

“The short stay car park at Luton is a disgrace. For the amount you are charging the least I would expect if for it to be tarmac with spaces clearly marked. We arrived back at 2am and the lighting was OK but the signage was dreadful and pulling suitcases through craters filled with rainwater wasn't good. You really should have the whole car park re-surfaced and build a more straight forward route from the terminal to the car park. We also had to call the attendant on our departure as our pre-paid parking was trying to charge us £37 more. This was dealt with swiftly by the attendant but was another annoying point. Overall I was very unimpressed.”

Helpful Report

Posted 10 years ago

“Confusing to know where to park. Car park surface is atrocious. Parking seemed haphazard (No clear lines) The camera system did not pick up my car reg and give me a card. I had to take one and speak to someone on exit to be let out. Also when booking to come back, I was not sure at what time I was supposed to be gone (and thus avoid having to incur unreasonable charges). The flight was late in the evening, so I was not sure if I should pay for an extra day. Extra stress that's really not needed. I hate these technology based parking systems that have no human face to them (and I'm a geek). The words that came to mind when I arrived at the airport was "Under Investment", "Disorganised", "This is horrible". When I arrived at the parking... words were "You have got to be kidding..."”

Helpful Report

Posted 10 years ago

“£2.50 to drop someone off! £9.00 to park for an hour. Total utter rip-off. I will actively look for flights from ANYWHERE else. No wonder Luton is the home of Ryan -"feck our customers" - Air and Easy - "fleece you" - Jet”

Helpful Report

Posted 10 years ago

“The car park is in dire need of resurfacing,it's in a terrible state. When I returned and went to leave the car park I put my ticket in the machine and it demanded payment of £74.00 to let me out so then I have to sit and wait for an answer from someone in the office to raise the barrier.This often happens and I find It VERY ANNOYING.”

Helpful Report

Posted 10 years ago

“Poorly laid out, traffic queuing to get out. Vehicles stuck in single lanes. Took me over 20 mins to exit. Needs proper road markings and bays could be bigger and laid out clearer. No signs to show where free bays are. Mid stay is much better than short yet you pay more?”

Helpful Report

Posted 10 years ago

“Poor road condition and poor layout with cars parked everywhere and no turning spaces.”

Helpful Report

Posted 10 years ago

“After booking a parking space in the short term car park (next to the terminal) on arrival was told that it was full! and was told to try the mid term car park about a mile down the road. COMPLETE LACK OF MANAGEMENT.”

Helpful Report

Posted 10 years ago

“When I arrived the car park was full and filled with cars looking for spaces. I circled for about 20 minutes without success and then was forced to exit the car park to find parking in the Medium Term car park. Before exiting the car park I pressed the assist button to complain and eventually (after about another minutes wait) the attendant told me I could park in the disabled area. Overall it took me over 30 minutes to park and I think this is a disgrace and potentially could have made me miss the flight!!! Terrible service!!!”

Helpful Report

Posted 10 years ago

“Having a medical emergency abroad and having to stay there longer was unpleasant. Finding that the car parking per day was doubled during this time was a wonderful surprise!”

Helpful Report

Posted 10 years ago

“Terrible directions to short term car park, no clear line markings and shockingly bad road surface in car park itself.”

Helpful Report

Posted 10 years ago

“Parking at Luton on the Thursday evening was an absolute joke. We had pre-paid fro parking for 3 days for 2 cars in advance and struggled to find any spaces when we got there. The layout of the car park means that if you go up one lane and there is not a space you have to reverse all the way back to get out. We finally found one space and had to leave the second car in one of the walkways otherwise we would have missed our flight. Cars were abandoned everywhere including within the disabled area. The road surface is horrendous and could do with re-developing with designated parking bays marked out. It would have been quicker and cheaper to park in the long stay and get the bus.”

Helpful Report

Posted 10 years ago

“YOUR SECURITY IS APSOLUTEY USELESS, IN YOUR SHORT TERM CAR PARK I GOT MY BRANDNEW CAR SCRATCH VARY BADLY AND NO ONE ON SECURITY WANTED TO KNOW, WHEN WE ASK TO SEE FOOTAGE OF SECURITY CAMERA ON THAT TIME AND DAY. I WAS TOLD THAY WERE NOT WORKING. SO I WILL NEEVER USE YOU AGAIN. I ADVICE MY FRIENDS TO FLY FROM BIRMINGHAM, MUCH BETTER.”

Helpful Report

Posted 10 years ago

“Flights were cancelled at Luton due to the french air control strike action. No refund was given. Very poor service and wont recommend parking there again.”

Helpful Report

Posted 10 years ago

“Confirmation e-mail advised to depart early due to heavy roadworks at the airport junction. There was a 5min delay getting there and arrived approx 1hr early. We Pulled up to the barrier and parked with ease, plenty of space and no reference to our early arrival. On landing back in Luton airport following a wonderful break we got through custom quickly and arrived back at the carpark with plenty of time to spare and quickly departed. We pulled upto the barrier, tired and with a long journey ahead. WE WERE CHARGED £88 TO EXIT THE CARPARK!! £88!!!! I can only assume that this was due to our early arrival. The pre paid booking fee for four days was only c.£40. I highly advise any other passengers to AVOID the official Luton Airport Carpark.”

Helpful Report

Posted 10 years ago

“Would not open the barrier because the car in front had not booked parking. Was made to reverse back out onto the roundabout which was a very dangerous manoeuvre.”

Helpful Report

Posted 10 years ago

“Transport was supposed to be every 15 minutes after over 20 when ours turned up we then had to wait another 15 while the drivers changed over! On exiting the car park our car wasn't recongnised and wanted a £95 payment and had to wait ages for the intercom to be answered! Terrible service”

Helpful Report

Posted 10 years ago

“Pre-booked short term carpark, on Friday evening flight, nightmare trying to find a space, very bad layout, requiring the need to reverse back down the aisles. Numerous cars driving around looking for space. Car covers in dust on return, due to the unmade sections. Paid £50 for Friday to Sunday, expected more for the price.”

Helpful Report

Posted 10 years ago

“I had paid for parking in advance, £69 for 5 days. The directions to vacant parking was poor and the wait for the bus was fairly lengthy given the amount paid. However the main problem on leaving, after inserting my ticket in the machine, it asked for a sum of £120 before I would be allowed to leave with my tired family. Quite a shock. When I finally managed to get the attendant on the intercom, he eventually conceded, rather begrudgingly, that I had already paid the correct amount. Not a particularly pleasant experience overall.”

Helpful Report

Posted 10 years ago

“Paid for short stay it was full sent to Mid stay . In return bus was full for Mid Stay. Told I could walk there !”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews