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London Luton Airport Operations Limited Reviews

3.7 Rating 2,418 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,418 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr M Baginskis Address: ,
Verified Buyer
“I bought ticket in Internet and paid 41 pound. I was in time but couldn't get out. I put my ticket and it showed that I have to pay 76pound. ONLY when I paid, I could go. So for 4day in long term parking I paid 117 pounds. NEVER USE IT AGAIN. Very bad sistem.”
Helpful Report
Posted 10 years ago
Mr E Wright Address: , ,
Verified Buyer
“What an utter, total, disgraceful, shocking rip-off. Honestly, four pounds to park for 30 mins, rising to seven pounds – it's disgusting. I can't use the pick-up location, because I need to meet my wife and daughter who have luggage and a pram. So it costs me an obscene amount of money to park in a bumpy, gravel short-stay park that's not even that close to the airport. Disgusting, disgraceful, awful, shameless, cynical experience, taking advantage of people who just want to pick up or drop off their loved ones in person.”
Helpful Report
Posted 10 years ago
Mr D Wright Address: , ,
Verified Buyer
“Need better signage to spaces. need to tarmac the car park. The bus stop offered very little protection from the elements”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Although the car park is right next to the Terminal and is easily accessed, the state of both the car parking surface and the parking is very poor. Signage is very poor and you can spend a good ten minutes driving around trying to find a space. I have spent more than this waiting for someone to leave. Ufnortunately since there is no clear marking fro bays it is difficult to determine how many spaces are free and therefore I am sure the car park is often full and people (like me) are waiting on a space. This adds to stress levels when you have paid extra to be near to the terminal.”
Helpful Report
Posted 10 years ago
Mr A Collier Address: ,
Verified Buyer
“Not enough spaces in short stay, atrocious signage (for both vehicles and pedestrians), poor planning (excess barriers round lighting fixtures further reducing spaces, no clear pedestrian routes, poor trolley access in car park), Luton airport is a hole and to be avoided if at all possible.”
Helpful Report
Posted 10 years ago
Mr P Corti Address: , ,
Verified Buyer
“Booked online because of quite a difference in the price, but they charged extra when I moved the time slightly when my flight got delayed. Also they tried to charge me the full price on exit, I had to call them while waiting at the barrier. On a more positive note, good location. 10mins walk to main airport.”
Helpful Report
Posted 10 years ago
Mr T Cork Address: , ,
Verified Buyer
“My trip isn't until the 13th April !!!!!!!!!!!”
Helpful Report
Posted 10 years ago
Mr M Isherwood
Unverified Reviewer
“Having to pay £2.50 to drop someone off is a disgrace. A good reason not to use Luton Airport. A complete ripoff, motivated by excessive greed. Provision of basic services including a pickup and drop off zone should be included in the price passengers pay for their tickets.”
Helpful Report
Posted 10 years ago
Ian Beales
Unverified Reviewer
“Free 30 minutes simple not the case I drove into the car park today at 14.23 found a spot got on the bus went inside picked up my friend got came straight out waited for the bus the returned to the car and I put my ticket in the machine at 14.55 and it charged my £7 be aware you have completely no time to pick up stay well clear of the mid term 30 minutes free as it is not possible todo rip offffffff”
Helpful Report
Posted 10 years ago
John
Unverified Reviewer
“Until the security scares, pickup and drop-off were free. At the time the pickup and drop-off point was moved away from the airport building (sensibly) and the airport said they had no intention to introduce any charges. Now: a) it is £2.50 for the first 15 minutes rising rapidly to £1 pm! a very greedy breach of trust! (who can predict how long it takes to clear security?) b) the taxi rank is once more parking next to the building. Like most security "alerts" the outcome is more expense and time wasting for the public and benefits only to all the vested interests.”
Helpful Report
Posted 10 years ago
Colin
Unverified Reviewer
“A total rip off to drop off or just pick someone off - worse than Heathrow. Typical of a money grabbing council. If you can fly from somewhere else I suggest you do so”
Helpful Report
Posted 10 years ago
J Turner
Unverified Reviewer
“Very unimpressed that I had to pay £2.50 to let someone out of the car.”
Helpful Report
Posted 10 years ago
Mr C Scott Address:
Verified Buyer
“Delayed flight back meant a whopping £36 additional charge. Uneven surface in car park, riddled with potholes. No clear signage or marked parking bays. AVOID, AVOID, AVOID!!!!”
Helpful Report
Posted 10 years ago
Mark Byard
Unverified Reviewer
“absolutely dreadful in the short term carpark. pre booked? dont bother .its a free for all, park as you like. double yellow lines , just ignore them.”
Helpful Report
Posted 10 years ago
Mrs J Tarry Address:
Verified Buyer
“Ive not been yet.... 1st march is booked”
Helpful Report
Posted 10 years ago
Miss K Rutter Address:
Verified Buyer
“Awful. No spaces. Dead ends? It was chaos . We nearly missed our flight because of it. Also tried to charge me £108 when leaving even though I had paid upfront?? The only bad part of our trip!”
Helpful Report
Posted 10 years ago
Mr J Tyler Address:
Verified Buyer
“A bit premature with your e-mail as I am not travelling for another 6 weeks”
Helpful Report
Posted 10 years ago
Mr J Mc Geever Address:
Verified Buyer
“on return the machine tried to charge me over 100 pounds ,, i had pre paid , this has happened 4 times now it is a joke”
Helpful Report
Posted 10 years ago
Mr J Mylotte Address:
Verified Buyer
“This is the second time that I have parked at Luton Airport. Each time I have returned to find my car has been damaged. DO NOT PARK HERE. It's cheaper to get a taxi to and from the airport rather than pay the hundreds of pounds it costs to get your car repaired. I had to give it 1 star as there is no option to give zero. I repeat, DO NOT PARK HERE!!!”
Helpful Report
Posted 10 years ago
Mr P Hodgkins Address:
Verified Buyer
“The condition of the car park tarmac in most places is awful. The signage is terrible. The spaces between bays are ridiculously small. To say it is 'close to the airport' is being economical with the truth when the only space you can find is at the furthest point from the entrance. The cost for parking - on what is effectively a piece of awful, ill maintained and with more than its fair share of pot holes - tarmac, is ridiculous. Whoever's responsibility it is to manage the car park should sort it out; truly terrible.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews
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