London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Road surface in poor condition and spaces not marked out”

Helpful Report

Posted 10 years ago

“Once again (I will NEVER use your service again as i thought before it was a one off), we could not get out at the barrier and were ordered to pay £160 to leave, having pre-paid. Fine, i pressed the button and explained to a surly and absolutely unhelpful woman the problem and she insisted that without the booking reference (which was in the bottom of my suitcase) we would have to pay. Last time (and as i say i thought it was a one off) we simply gave our vehicle registration number. She refused to accept it. I refused to empty my suitcase. In the end she did accept it (and it took about 5 seconds for her to find the booking so she was clearly not telling the truth when she said it would be impossible), and let us out. We had a lovely relaxing holiday, but the stress when we had to argue out way out of the car park was unbelievable. No-one should have to be put in such a position. in fact looking at other reviews I note that people have unfortunately paid the money demanded at the barrier. I would suggest this is unlawful. Most of them appear to have to wait for a few weeks to get a refund. I think this is a scam frankly. some people may not reclaim the money. It is now over two weeks since this happened and I am still angry about it. Anna Bailey.”

Helpful Report

Posted 10 years ago

“Extreamlly expensive mid term car park 1h15min £20. But first 30min free, this is what You have on road signs, and nothing more about £20 after 1 hr. I know that is my fault i didnt read t&c. And your prices are changing more often then wheather in uk.”

Helpful Report

Posted 10 years ago

“When I arrived at the airport the automatic recognition of my car reg did not work, so waited 5 mins for the man to return to the office to let me in. When flying back i found my car had a flat battery, so had to call out the AA to jump start the car. They tried to deny it was their fault and said it was a faulty car battery, but the car had only just had a service (in the last 3 weeks), and when I recharged the battery by driving home the charge held, thus the fault was not with the battery. I have not received any apology to date and will be making a claim based on the above. Would I use NOT the service again. Very expensive for what I received.”

Helpful Report

Posted 10 years ago

“After collecting my car from the short tem parking where I had prepaid , I instert my prepaid ticket only for it to display that I had outstanding amount of £72.00, I press the intercome button and to quote my reference and registration number. This should have not happened”

Helpful Report

Posted 10 years ago

“this was the second visit this my second visit in the last 6 months and on both occasions, the system failed to recognise my number plate and details and had to take the standard ticket. on return on both occasions the exist gate advised excessive higher rate than I had already paid. on calling the assistance button the operator at your end readily acknowledged the problem and readily opened the gate after checking our booking reference. This was good but from the other users around me and the response of your operator it would appear to be a common / routine occurrence and therefore suggests to me that you have a systematic problem that has not been resolved. not happy but not my problem over to you to fix it.”

Helpful Report

Posted 10 years ago

“Bus connection from long term car park to terminal is horrible. States in the description buses every 15 mins. Were waiting in the freezing cold with a baby for 30 mins until a bus arrived. On the way back on arrival back at Luton, bus driver let people wait 20 mins in the wet and freezing cold because he needed to buy his food. Poor service and will not use luton car park in the future. Compared to stansted where I can park at the terminal for the same price very poor performance!”

Helpful Report

Posted 10 years ago

“Upon return to Luton car park, the machines would not read our (and others) prepaid receipts. It took several minutes for anyone to respond when we pressed the help button and a total of 15 minutes to exit the car park. Very disappointing.”

Helpful Report

Posted 10 years ago

“We were delighted to participate in your offer of discounted parking in the short term car park from December 2nd to 4th whilst visiting my family in Dublin. However, quite unexpectedly my brother died on December 4th and we stayed on an extra four days to attend the funeral. My husband phoned you to explain the situation and asked if we could extend our parking using the discounted offering. He was informed that the only way to do this was to remove our car from the car park and rebook/re-enter the car park. As we were abroad this was not a helpful solution. He was told we would have to accept the consequences on departure from the car park. When we returned on Monday 8th December, the night of the funeral and the earliest we could get back, we faced a bill of £181.35 on top of the discounted payment from Dec 2nd to 4th. We were already devastated by my brother's death and this was an unpleasant end to an unpleasant experience.”

Helpful Report

Posted 10 years ago

“I booked mid-term parking at Luton for the 27th December, but on arrival at the car park my pre-booking was not recognised and I was forced to take a new ticket - and pay again for the parking I had already paid for. On getting home and checking my email I found that Luton seemed to think that I was parking on the 25th - they sent an email on the 25th asking me to review the parking I hadn't used yet. My booking was, however very definitely for the 27th as their own confirmation email shows. It's bad enough the exhorbitant price that Luton charge to park your car on potholed waste-ground, without having to pay twice. But then Luton's ethos is all about screwing you for every penny they can whilst providing dreadful service - even down to charging you for the plastic bags you need to put liquids in at security.”

Helpful Report

Posted 10 years ago

“Got into the wrong short term parking lot at Luton. Cost me £100 to get out!!! The instruction on prepaid parking said follow the gold signs to short term parking. I did this and still ended up wrong place. Ticket even said short term on it!! So now lost £32 ish I paid for prepaid. Very annoyed and confused. Poor signage to car park a real problem. And no one in attendance to check with did not help either. Not using again!!!”

Helpful Report

Posted 10 years ago

“Too expensive, appaling pot holes.”

Helpful Report

Posted 10 years ago

“Mobile website didn't summarise my viewing which resulted in me booking too long a stay. Called customer services and they wouldn't change it. Got to the barrier with my ticket and it hadn't found the reference. Absolute joke. Get someone to drop and pick you up. It's sooooo much easier!!!”

Helpful Report

Posted 10 years ago

“I will never use it again. Like most other pre bookers the exit did not accept the card we were issued with on arrival. A very stroppy female assistant informed us that she had to have the booking ref or we had to pay £140 to exit. This is the second time this has happened so it is obvious to me that the ticket never recognises the ticket. I gave her the reg as I did last time and she refused to take it. I said I was not going to empty my suitcase. She then found it almost instantly she was clearly not telling the truth. Absolutely awful customer service. After a relaxing holiday we had to argue to get out when we had pre paid. I doubt anyone gets out without being asked to pay. Fine but don't argue with the cuz stoner when they explain.”

Helpful Report

Posted 10 years ago

“worst and most expensive compared to any of the other London airports ... I used Mid Term car park and I was surprised to see: bad surface, parked on a gravelled area (as soon as you enter the car park on the left hand side) I used extensively Gatwick and Stansted car Parks and they are far better and definitely cheaper... I won't even say that PickUp and DropOff are a rip off, even Heathrow has free drop off and Luton as an airport that is very poorly connected with trains and other transport means (excluding road), which makes it very likely for someone to go there by car or private hire, has a price of 2 pounds... That is legalised stealing! I always avoid flying from Luton if possible because of the way things are organised to make people put their hands deep in the pockets for any service related to it ... and the service unfortunately is worst than all other London airports! Shame”

Helpful Report

Posted 10 years ago

“Waited half an hour for the 'bus every 10 minutes'”

Helpful Report

Posted 10 years ago

“Pre paid for parking and was charged again on exit! Now have to waste time trying to get refund!!! How frustrating...”

Helpful Report

Posted 10 years ago

“Thank you for sending this information can I just ask please, when I put my ticket in the machine, it requested £148.00 first of all I need to know how this happened,it was luck that we had the paper work in the car FPV37 Number, in fact I was having to argue in to this machine before they let me go from the Disabled Bays at Luton. As lady could not find the reference number. My Wife and I followed these instructions by getting a ticket in the correct car park, I need to know why the machine asked for £148.00. Why did this happen, more vulnerable people might have to had to pay it. I would like an explanation as to why I nearly had to pay that money, I also would like a copy of your report please. I would say a reasonable time of 7 days would be order. I think in America you would fleeced for such an error. Thank You Mr Gareth Thomas”

Helpful Report

Posted 10 years ago

“parking site is in a terrible state; had to change date of entry (arrive a day early) but it wasn't possible to add on a day!”

Helpful Report

Posted 10 years ago

“Disabled parking is very poor. Badly signed, A long walk from terminal. Lots of rough, uneven surfaces and curbs etc. Poorly signed. Gradients which are not planned. No support. No one answers the airport phones when I pressed the 0 for urgent disabled assistance on the IVR. Overall I found Luton parking very poor for disabled people”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews