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London Luton Airport Operations Limited Reviews

3.7 Rating 2,418 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,418 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr O Trowman Address:
Verified Buyer
“Arriving early in the morning in the dark at 4am and trying to follow the Pink signs, most of which were faded to white, was far from easy. The entrance to the car park itself is not obvious at all, not helped by a no entry sign on the left hand side of the entrance. I ended up driving down the perimeter emergency access road, and judging by the number of tyre tracks in the mud at the end to turn round, I wasn't the first to do this. Having drove back to follow the signs again I drove in the exit before finally finding the entrance barriers. Another couple were driving round looking for the entrance too so it wasn't just me! After coming back from holiday to find my vehicle had been damaged by another car, the final insult was driving to the exit, inserting my ticket and being told I had another £128 to pay despite pre-booking the stay. This was waived after complaining to the helpline. A thoroughly miserable experience and by far the worst of any airport car park I have ever been in.”
Helpful Report
Posted 10 years ago
Mr P Ashton-jones Address:
Verified Buyer
“Having paid £79 to park in long term returning on 13th January, I did not expect to be faced with a bill of £144 when presenting my ticket. My number plate is really easy to read, this just should not be something I have to deal with at the end of a flight. It was resolved by pressing the help button and referring to my reference number once I had found the print out, but charging people twice the amount, having already paid the fee, earns you a "Very Poor" rating”
Helpful Report
Posted 10 years ago
Mr P Jones Address:
Verified Buyer
“We haven't been yet!!!”
Helpful Report
Posted 10 years ago
Mrs P Money Address:
Verified Buyer
“Long queues waiting to get on transfer buses: the first bus to come along was full. Finding a parking space was difficult with no effective signing towards spaces. If you book the Longstay car park make sure you allow plenty of time for your plane to be late to avoid extra car park charges. This was the worst car parkingI have found (compared to Birmingham, Heathrow, East Midlands, Liverpool, Bristol and Manchester)”
Helpful Report
Posted 10 years ago
Mrs K Newall Address:
Verified Buyer
“The numberplate regognition did not work and we have been overcharged by nearly £300”
Helpful Report
Posted 10 years ago
Mr B Sweet Address:
Verified Buyer
“The recognition system for car registrations was not working, meaning I had to use the help button when entering and leaving the car park. On both occasions I had to wait a few minutes for an answer. I then had to provide my reference details for my prepaid booking. This is time consuming and not expected, adding annoyance to the process. Car park is in a very bad state, more like parking on a post demolition site than a car park.”
Helpful Report
Posted 10 years ago
Miss S Carr Address:
Verified Buyer
“Charged me £64 for being 7 minutes late. Would appreciate if someone could call me on 07429467428”
Helpful Report
Posted 10 years ago
Mr I Roberts Address:
Verified Buyer
“Very difficult to give a review as I have not traveled and used car park yet so you request is pointless.”
Helpful Report
Posted 10 years ago
Mr P Mattin Address:
Verified Buyer
“Road surface in poor condition and spaces not marked out”
Helpful Report
Posted 10 years ago
Mr N Anderson Address:
Verified Buyer
“Once again (I will NEVER use your service again as i thought before it was a one off), we could not get out at the barrier and were ordered to pay £160 to leave, having pre-paid. Fine, i pressed the button and explained to a surly and absolutely unhelpful woman the problem and she insisted that without the booking reference (which was in the bottom of my suitcase) we would have to pay. Last time (and as i say i thought it was a one off) we simply gave our vehicle registration number. She refused to accept it. I refused to empty my suitcase. In the end she did accept it (and it took about 5 seconds for her to find the booking so she was clearly not telling the truth when she said it would be impossible), and let us out. We had a lovely relaxing holiday, but the stress when we had to argue out way out of the car park was unbelievable. No-one should have to be put in such a position. in fact looking at other reviews I note that people have unfortunately paid the money demanded at the barrier. I would suggest this is unlawful. Most of them appear to have to wait for a few weeks to get a refund. I think this is a scam frankly. some people may not reclaim the money. It is now over two weeks since this happened and I am still angry about it. Anna Bailey.”
Helpful Report
Posted 10 years ago
S. Wolny
Unverified Reviewer
“Extreamlly expensive mid term car park 1h15min £20. But first 30min free, this is what You have on road signs, and nothing more about £20 after 1 hr. I know that is my fault i didnt read t&c. And your prices are changing more often then wheather in uk.”
Helpful Report
Posted 10 years ago
Mr N Passe Address:
Verified Buyer
“When I arrived at the airport the automatic recognition of my car reg did not work, so waited 5 mins for the man to return to the office to let me in. When flying back i found my car had a flat battery, so had to call out the AA to jump start the car. They tried to deny it was their fault and said it was a faulty car battery, but the car had only just had a service (in the last 3 weeks), and when I recharged the battery by driving home the charge held, thus the fault was not with the battery. I have not received any apology to date and will be making a claim based on the above. Would I use NOT the service again. Very expensive for what I received.”
Helpful Report
Posted 10 years ago
Mrs A Armstrong Address:
Verified Buyer
“After collecting my car from the short tem parking where I had prepaid , I instert my prepaid ticket only for it to display that I had outstanding amount of £72.00, I press the intercome button and to quote my reference and registration number. This should have not happened”
Helpful Report
Posted 10 years ago
Mr S Dabbs Address:
Verified Buyer
“this was the second visit this my second visit in the last 6 months and on both occasions, the system failed to recognise my number plate and details and had to take the standard ticket. on return on both occasions the exist gate advised excessive higher rate than I had already paid. on calling the assistance button the operator at your end readily acknowledged the problem and readily opened the gate after checking our booking reference. This was good but from the other users around me and the response of your operator it would appear to be a common / routine occurrence and therefore suggests to me that you have a systematic problem that has not been resolved. not happy but not my problem over to you to fix it.”
Helpful Report
Posted 10 years ago
Mr M Hafner Address:
Verified Buyer
“Bus connection from long term car park to terminal is horrible. States in the description buses every 15 mins. Were waiting in the freezing cold with a baby for 30 mins until a bus arrived. On the way back on arrival back at Luton, bus driver let people wait 20 mins in the wet and freezing cold because he needed to buy his food. Poor service and will not use luton car park in the future. Compared to stansted where I can park at the terminal for the same price very poor performance!”
Helpful Report
Posted 10 years ago
Mr N Crawford Address:
Verified Buyer
“Upon return to Luton car park, the machines would not read our (and others) prepaid receipts. It took several minutes for anyone to respond when we pressed the help button and a total of 15 minutes to exit the car park. Very disappointing.”
Helpful Report
Posted 10 years ago
Mrs S Dowdall Address:
Verified Buyer
“We were delighted to participate in your offer of discounted parking in the short term car park from December 2nd to 4th whilst visiting my family in Dublin. However, quite unexpectedly my brother died on December 4th and we stayed on an extra four days to attend the funeral. My husband phoned you to explain the situation and asked if we could extend our parking using the discounted offering. He was informed that the only way to do this was to remove our car from the car park and rebook/re-enter the car park. As we were abroad this was not a helpful solution. He was told we would have to accept the consequences on departure from the car park. When we returned on Monday 8th December, the night of the funeral and the earliest we could get back, we faced a bill of £181.35 on top of the discounted payment from Dec 2nd to 4th. We were already devastated by my brother's death and this was an unpleasant end to an unpleasant experience.”
Helpful Report
Posted 10 years ago
Mr J Macdonald Address:
Verified Buyer
“I booked mid-term parking at Luton for the 27th December, but on arrival at the car park my pre-booking was not recognised and I was forced to take a new ticket - and pay again for the parking I had already paid for. On getting home and checking my email I found that Luton seemed to think that I was parking on the 25th - they sent an email on the 25th asking me to review the parking I hadn't used yet. My booking was, however very definitely for the 27th as their own confirmation email shows. It's bad enough the exhorbitant price that Luton charge to park your car on potholed waste-ground, without having to pay twice. But then Luton's ethos is all about screwing you for every penny they can whilst providing dreadful service - even down to charging you for the plastic bags you need to put liquids in at security.”
Helpful Report
Posted 10 years ago
Mrs K Clark Address:
Verified Buyer
“Got into the wrong short term parking lot at Luton. Cost me £100 to get out!!! The instruction on prepaid parking said follow the gold signs to short term parking. I did this and still ended up wrong place. Ticket even said short term on it!! So now lost £32 ish I paid for prepaid. Very annoyed and confused. Poor signage to car park a real problem. And no one in attendance to check with did not help either. Not using again!!!”
Helpful Report
Posted 10 years ago
Mr B Balus Address:
Verified Buyer
“Too expensive, appaling pot holes.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews
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