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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous
Verified Buyer
“this was the second visit this my second visit in the last 6 months and on both occasions, the system failed to recognise my number plate and details and had to take the standard ticket. on return on both occasions the exist gate advised excessive higher rate than I had already paid. on calling the assistance button the operator at your end readily acknowledged the problem and readily opened the gate after checking our booking reference. This was good but from the other users around me and the response of your operator it would appear to be a common / routine occurrence and therefore suggests to me that you have a systematic problem that has not been resolved. not happy but not my problem over to you to fix it.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Bus connection from long term car park to terminal is horrible. States in the description buses every 15 mins. Were waiting in the freezing cold with a baby for 30 mins until a bus arrived. On the way back on arrival back at Luton, bus driver let people wait 20 mins in the wet and freezing cold because he needed to buy his food. Poor service and will not use luton car park in the future. Compared to stansted where I can park at the terminal for the same price very poor performance!”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Upon return to Luton car park, the machines would not read our (and others) prepaid receipts. It took several minutes for anyone to respond when we pressed the help button and a total of 15 minutes to exit the car park. Very disappointing.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“We were delighted to participate in your offer of discounted parking in the short term car park from December 2nd to 4th whilst visiting my family in Dublin. However, quite unexpectedly my brother died on December 4th and we stayed on an extra four days to attend the funeral. My husband phoned you to explain the situation and asked if we could extend our parking using the discounted offering. He was informed that the only way to do this was to remove our car from the car park and rebook/re-enter the car park. As we were abroad this was not a helpful solution. He was told we would have to accept the consequences on departure from the car park. When we returned on Monday 8th December, the night of the funeral and the earliest we could get back, we faced a bill of £181.35 on top of the discounted payment from Dec 2nd to 4th. We were already devastated by my brother's death and this was an unpleasant end to an unpleasant experience.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“I booked mid-term parking at Luton for the 27th December, but on arrival at the car park my pre-booking was not recognised and I was forced to take a new ticket - and pay again for the parking I had already paid for. On getting home and checking my email I found that Luton seemed to think that I was parking on the 25th - they sent an email on the 25th asking me to review the parking I hadn't used yet. My booking was, however very definitely for the 27th as their own confirmation email shows. It's bad enough the exhorbitant price that Luton charge to park your car on potholed waste-ground, without having to pay twice. But then Luton's ethos is all about screwing you for every penny they can whilst providing dreadful service - even down to charging you for the plastic bags you need to put liquids in at security.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Got into the wrong short term parking lot at Luton. Cost me £100 to get out!!! The instruction on prepaid parking said follow the gold signs to short term parking. I did this and still ended up wrong place. Ticket even said short term on it!! So now lost £32 ish I paid for prepaid. Very annoyed and confused. Poor signage to car park a real problem. And no one in attendance to check with did not help either. Not using again!!!”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Too expensive, appaling pot holes.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Mobile website didn't summarise my viewing which resulted in me booking too long a stay. Called customer services and they wouldn't change it. Got to the barrier with my ticket and it hadn't found the reference. Absolute joke. Get someone to drop and pick you up. It's sooooo much easier!!!”
Helpful Report
Posted 10 years ago
Neil Anderson
Unverified Reviewer
“I will never use it again. Like most other pre bookers the exit did not accept the card we were issued with on arrival. A very stroppy female assistant informed us that she had to have the booking ref or we had to pay £140 to exit. This is the second time this has happened so it is obvious to me that the ticket never recognises the ticket. I gave her the reg as I did last time and she refused to take it. I said I was not going to empty my suitcase. She then found it almost instantly she was clearly not telling the truth. Absolutely awful customer service. After a relaxing holiday we had to argue to get out when we had pre paid. I doubt anyone gets out without being asked to pay. Fine but don't argue with the cuz stoner when they explain.”
Helpful Report
Posted 10 years ago
London Luton
Verified Buyer
“worst and most expensive compared to any of the other London airports ... I used Mid Term car park and I was surprised to see: bad surface, parked on a gravelled area (as soon as you enter the car park on the left hand side) I used extensively Gatwick and Stansted car Parks and they are far better and definitely cheaper... I won't even say that PickUp and DropOff are a rip off, even Heathrow has free drop off and Luton as an airport that is very poorly connected with trains and other transport means (excluding road), which makes it very likely for someone to go there by car or private hire, has a price of 2 pounds... That is legalised stealing! I always avoid flying from Luton if possible because of the way things are organised to make people put their hands deep in the pockets for any service related to it ... and the service unfortunately is worst than all other London airports! Shame”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Waited half an hour for the 'bus every 10 minutes'”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Pre paid for parking and was charged again on exit! Now have to waste time trying to get refund!!! How frustrating...”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Thank you for sending this information can I just ask please, when I put my ticket in the machine, it requested £148.00 first of all I need to know how this happened,it was luck that we had the paper work in the car FPV37 Number, in fact I was having to argue in to this machine before they let me go from the Disabled Bays at Luton. As lady could not find the reference number. My Wife and I followed these instructions by getting a ticket in the correct car park, I need to know why the machine asked for £148.00. Why did this happen, more vulnerable people might have to had to pay it. I would like an explanation as to why I nearly had to pay that money, I also would like a copy of your report please. I would say a reasonable time of 7 days would be order. I think in America you would fleeced for such an error. Thank You Mr Gareth Thomas”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“parking site is in a terrible state; had to change date of entry (arrive a day early) but it wasn't possible to add on a day!”
Helpful Report
Posted 11 years ago
Dove
Unverified Reviewer
“Disabled parking is very poor. Badly signed, A long walk from terminal. Lots of rough, uneven surfaces and curbs etc. Poorly signed. Gradients which are not planned. No support. No one answers the airport phones when I pressed the 0 for urgent disabled assistance on the IVR. Overall I found Luton parking very poor for disabled people”
Helpful Report
Posted 11 years ago
Jeremy
Unverified Reviewer
“Very poor parking and support for disabled passengers. poor support from the information desk. I do not recommend luton airport for disabled passengers.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Terrible road surface conditions. No shelter from rain or snow. No proper walkway for pedestrians from their parking space to the airport, we have to fight our way through between cars parked. At this airport, unless you are disabled or are dropping/picking passengers you get nothing but a big bill. Appalling.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“FIRSTLY; TEH CAR PARK IS VERY EXPENSIVE FOR WHAT IT IS. I FEEL UNREASONABLY EXPLOITED BYTHE AIRPORT USING ITS MONOPOLY POSITION TO DEMAND ENORMOUS FEES FOR WHAT MUST COST LESS THAN A TENTH OF THE FEE CHARGED. YOU MAY REWARD YOUR GRREDY INVESTORS NOW, BUT BE ASSURED THAT WE WILL FIND A WAY TO PUNISH YOU IN FUTURE FOR YOUR UNBRIDLED EXPLOITATION. LOGISTICALLY I WOULD PREFER TO WALK FROM THE TERMINA LTO THE SO-CALLED MID STAY CAR PARK. IT IS NOT FAR AND AVOID HAVIGH EAIT FOR A BUS, WHICH SEEM TO COME AT IRRELGUALR INTERVALS. I AM SURE OTHERS MIGHT PREFER A BUS BUT I WOULD PREFERTO WALK . WHY IS THIS PREVENTED ? WHY ARE SOME PARTS TARMACADAMMED AND OTHERS NOT? . WHY PAY HIGH PRICES FOR PARKNG ON GRAVEL? YOU CONTINUE TO DISAPPOINT. I USE YOU BECAUSE I WANT A FLIGHT. THE WHOLE EXPERIENCE OF USING THE AIRPORT IS LIKE A BAD TRIP TO A LOW QUALITY AMERICAN MALL. IT IS BEYOND UNPLEASANT- IT IS DEGRADING. IT MAKES THIR WORLD AIRPORTS IN AFRICAN EASTERN EUROPE LOOK GOOD. THE SECURITY IS INEFFICIENT, SLOW , LABORIOUS AND INSULTING. TEH SHOPS ARE MINIMALIST AND EXPENSIVE. THIS AIRPORT PLUMBS NEW DEPTHS AND THE CAR PARKNG IS SYMPTOMATIC OF AN ASSET BEING STRIPPED. THE MANAGERS NEED TO GO ELSEWHERE AND LEARN THAT BEING LOW COST DOES NOT HAVE TO MEAN LOW QUALITY OR DEGRADING. THEY SHOULD ALL BE SACKED AS UNPROFESSIONAL AND INCOMPETENCE AND PLAN IGNORANT. THE DIRECTORS ARE NOT FIT TO CALL THEMSELVES THAT.”
Helpful Report
Posted 11 years ago
D FORSHAW
Unverified Reviewer
“The £2 charge for passenger drop off is extortionate.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“My experience at the car park was terrible. Entering was no problem, but the exit system is ridiculous and needs to be redesigned. I had paid for 'pre-booked' parking, as had my father who was in a separate vehicle. We both encountered the same confusing system upon attempting to exit. He, unfortunately, was charged an additional 108 pounds which he now has to go through the hassle of reclaiming. I, after much confusion, was eventually able to leave without an extra charge. My problem is with the appearance and instructions on the ticket machine. Although I see that there are instructions written on the machine for those who have pre-paid and those who have not, it is NOT at all clear that you are supposed to sit and wait for someone to answer the call when you press the button. Instead, there is a loud and repeated beeping sound accompanied by a flashing button telling you to press STOP. There needs to be a clearer indication that you are supposed to WAIT, and then give your CODE. When I finally DID get someone on the other end, she was grumpy and unfriendly and there was no apology for the delay. It took ages to get an answer and there was only one other car there. I will probably avoid Luton airport in the future as a result of this. Stanstead has a better parking system.”
Helpful Report
Posted 11 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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