London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

3.7 Rating 2,418 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,418 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather worrying that your systems ask for a review three weeks before I'm due to be there”

Helpful Report

Posted 10 years ago

“Poor service recieved; rude staff, door handle pulled off of the car and Luton will not take responsibility for it! It's safe to say, I would NOT recommend this service.”

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Posted 10 years ago

“we have not used it yet we will be parking in july not january”

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Posted 10 years ago

“you are 2 months too early, get your facts right”

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Posted 10 years ago

“I havent even stayed at their parking yet, but their customer service (if one can call it that) is nothing short of shockingly bad and disrespectful. I had just purchased one weeks parking several months in advance of our trip, when my wife alterted me to the fact that we were departing from Luton but returning to Gatwick. Obviously my error but in these days of low cost flights from 5 different airports in the London area probably not too rare. Within an hour of having booked I wrote to their customer services email to explain my error and expecing some sort of refund at least. Instead I get a short generic email back saying that I cant change my parking reservation since my booking isnt flexible. This is kind of beside the point, which is that when one has purchased something in error, it is customary to get a refund (especially since I alerted them immediately). Very poor Luton Parking. Soren”

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Posted 10 years ago

“Tarmac broken up, worn bay markings, some bays unusable due to pot holes and flooding. Very difficult to manoeuvre in and out of due to close proximity of opposite bays. No covered way between car park and terminal, fortunately it was not raining/snowing. On a positive note the directions to the carpark on the website were good.”

Helpful Report

Posted 10 years ago

“- Expensive as there is no competition - used to pay £5 / day at Luton airport and thought that was expensive. It's now £13 if you pre-book (£20 "at the gate").....just for one day!!!!! - Buses are too infrequent. - Bus stops are open and therefore cold, windy and freezing. - Bus drivers are often miserable. - Getting on/off at just one door creates problems and is ridiculous - an example, on the bus yesterday I was the only person and was sitting at the front. As the bus arrived at the stop, rather than open the front door, the driver insisted I walk back to the other door to get off the bus - what difference does it make when you are the only person on the bus??? CRAZY!!! - Bus stop at the terminal is a disgrace - full of filthy smokers! - Where the buses stop, you have to walk to the terminal, not a problem if it's nice weather but not great when it's cold, wet and windy at this time of year! - It's been made almost impossible to walk to the terminal - the road has fences all the way along it so you cannot cross where you want. - The CCTV is there to fine drivers dropping passengers off - nothing wrong with dropping off (we've been doing it for years without problems), except some little Hitler thinks they can fine drivers £80 for doing it!!! Advice - go to Heathrow or Gatwick - customer/passenger friendly airports and car parks!!!”

Helpful Report

Posted 10 years ago

“The car park surface is very poor, so while the road is tarmac the parking surface is just rubble really. However my big issue is the frequency of the transport, it certainly isn't 10 minutes, I waited 15 minutes on arrival at the car park on Tuesday morning before the bus turned up & after 10 minutes of waiting this morning on arrival back at Luton I gave up & walked back! The bus didn't overtake me while I walked so I don't know how much longer the other passengers at the bus stop had to wait.”

Helpful Report

Posted 10 years ago

“Pre paid for 5 days - at barrier to leave machine did not recognise I had prepaid said I owed £180 Ten minutes later they let me out !”

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Posted 10 years ago

“I cannot comment, you have sent this email to me 2 months before we need the parking and I'm not keeping it that long in my inbox!”

Helpful Report

Posted 10 years ago

“It's miserable walking from the short stay car park into the terminal building in bad weather, especially if you're on the far side of the car park. I felt very jealous of the people waiting for the buses to the other car parks, which would have cost far less. The car park really, really needs sheltered walkways - like they have in Aberdeen and many others.”

Helpful Report

Posted 10 years ago

“Very expensive parking compared to other UK airports of the same size. I used the official long stay and it was still a long bust ride from the airport. We pulled up and parked in the space next to the bus stop. I was unloading the last bag as the bus arrived and the driver, despite seeing this, still drove off. Due to an expensive and poor service I do not recommend this facility.”

Helpful Report

Posted 10 years ago

“Booked online and payed with credit card. Then had to pay £16 to get out of car park. Never again going on the bus its cheaper.”

Helpful Report

Posted 10 years ago

“Second time I have used the parking. I have paid online before and this is the second time I have been unable to exit from the gate.”

Helpful Report

Posted 10 years ago

“I booked online and paid £28 for mid term parking......and had to pay £82 to get out of the car park. Not happy. Padraic Phelan 07779 134759”

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Posted 10 years ago

“Too far away from the terminal and too exposed to the elements.”

Helpful Report

Posted 10 years ago

“My flight was delayed by 4 hours and I was therefore charged a further £16.00 for parking because of this. Please can you advise on how I can claim this extra charge back?”

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Posted 10 years ago

“my booking is for APRIL,”

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Posted 10 years ago

“The Car Park is a shambles the ground is all broken up and difficult to walk with a suitcase on wheels across. The signage is non existent. When I departed the barrier wanted a fee but I prebooked so that system clearly doesn't work. It was not a good experience and my choice of airport to fly from will not be Luton again”

Helpful Report

Posted 10 years ago

“Worst possible service. 25 main wait in 0 degree temp for mid term car park which is 50 second drive away. Machine doesn't recognise pre bookings.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews