London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,428 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,428 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 2 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed flight back meant a whopping £36 additional charge. Uneven surface in car park, riddled with potholes. No clear signage or marked parking bays. AVOID, AVOID, AVOID!!!!”

Helpful Report

Posted 11 years ago

“absolutely dreadful in the short term carpark. pre booked? dont bother .its a free for all, park as you like. double yellow lines , just ignore them.”

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Posted 11 years ago

“Ive not been yet.... 1st march is booked”

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Posted 11 years ago

“Awful. No spaces. Dead ends? It was chaos . We nearly missed our flight because of it. Also tried to charge me £108 when leaving even though I had paid upfront?? The only bad part of our trip!”

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Posted 11 years ago

“A bit premature with your e-mail as I am not travelling for another 6 weeks”

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Posted 11 years ago

“on return the machine tried to charge me over 100 pounds ,, i had pre paid , this has happened 4 times now it is a joke”

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Posted 11 years ago

“This is the second time that I have parked at Luton Airport. Each time I have returned to find my car has been damaged. DO NOT PARK HERE. It's cheaper to get a taxi to and from the airport rather than pay the hundreds of pounds it costs to get your car repaired. I had to give it 1 star as there is no option to give zero. I repeat, DO NOT PARK HERE!!!”

Helpful Report

Posted 11 years ago

“The condition of the car park tarmac in most places is awful. The signage is terrible. The spaces between bays are ridiculously small. To say it is 'close to the airport' is being economical with the truth when the only space you can find is at the furthest point from the entrance. The cost for parking - on what is effectively a piece of awful, ill maintained and with more than its fair share of pot holes - tarmac, is ridiculous. Whoever's responsibility it is to manage the car park should sort it out; truly terrible.”

Helpful Report

Posted 11 years ago

“Rather worrying that your systems ask for a review three weeks before I'm due to be there”

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Posted 11 years ago

“Poor service recieved; rude staff, door handle pulled off of the car and Luton will not take responsibility for it! It's safe to say, I would NOT recommend this service.”

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Posted 11 years ago

“we have not used it yet we will be parking in july not january”

Helpful Report

Posted 11 years ago

“you are 2 months too early, get your facts right”

Helpful Report

Posted 11 years ago

“I havent even stayed at their parking yet, but their customer service (if one can call it that) is nothing short of shockingly bad and disrespectful. I had just purchased one weeks parking several months in advance of our trip, when my wife alterted me to the fact that we were departing from Luton but returning to Gatwick. Obviously my error but in these days of low cost flights from 5 different airports in the London area probably not too rare. Within an hour of having booked I wrote to their customer services email to explain my error and expecing some sort of refund at least. Instead I get a short generic email back saying that I cant change my parking reservation since my booking isnt flexible. This is kind of beside the point, which is that when one has purchased something in error, it is customary to get a refund (especially since I alerted them immediately). Very poor Luton Parking. Soren”

Helpful Report

Posted 11 years ago

“Tarmac broken up, worn bay markings, some bays unusable due to pot holes and flooding. Very difficult to manoeuvre in and out of due to close proximity of opposite bays. No covered way between car park and terminal, fortunately it was not raining/snowing. On a positive note the directions to the carpark on the website were good.”

Helpful Report

Posted 11 years ago

“- Expensive as there is no competition - used to pay £5 / day at Luton airport and thought that was expensive. It's now £13 if you pre-book (£20 "at the gate").....just for one day!!!!! - Buses are too infrequent. - Bus stops are open and therefore cold, windy and freezing. - Bus drivers are often miserable. - Getting on/off at just one door creates problems and is ridiculous - an example, on the bus yesterday I was the only person and was sitting at the front. As the bus arrived at the stop, rather than open the front door, the driver insisted I walk back to the other door to get off the bus - what difference does it make when you are the only person on the bus??? CRAZY!!! - Bus stop at the terminal is a disgrace - full of filthy smokers! - Where the buses stop, you have to walk to the terminal, not a problem if it's nice weather but not great when it's cold, wet and windy at this time of year! - It's been made almost impossible to walk to the terminal - the road has fences all the way along it so you cannot cross where you want. - The CCTV is there to fine drivers dropping passengers off - nothing wrong with dropping off (we've been doing it for years without problems), except some little Hitler thinks they can fine drivers £80 for doing it!!! Advice - go to Heathrow or Gatwick - customer/passenger friendly airports and car parks!!!”

Helpful Report

Posted 11 years ago

“The car park surface is very poor, so while the road is tarmac the parking surface is just rubble really. However my big issue is the frequency of the transport, it certainly isn't 10 minutes, I waited 15 minutes on arrival at the car park on Tuesday morning before the bus turned up & after 10 minutes of waiting this morning on arrival back at Luton I gave up & walked back! The bus didn't overtake me while I walked so I don't know how much longer the other passengers at the bus stop had to wait.”

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Posted 11 years ago

“Pre paid for 5 days - at barrier to leave machine did not recognise I had prepaid said I owed £180 Ten minutes later they let me out !”

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Posted 11 years ago

“I cannot comment, you have sent this email to me 2 months before we need the parking and I'm not keeping it that long in my inbox!”

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Posted 11 years ago

“It's miserable walking from the short stay car park into the terminal building in bad weather, especially if you're on the far side of the car park. I felt very jealous of the people waiting for the buses to the other car parks, which would have cost far less. The car park really, really needs sheltered walkways - like they have in Aberdeen and many others.”

Helpful Report

Posted 11 years ago

“Very expensive parking compared to other UK airports of the same size. I used the official long stay and it was still a long bust ride from the airport. We pulled up and parked in the space next to the bus stop. I was unloading the last bag as the bus arrived and the driver, despite seeing this, still drove off. Due to an expensive and poor service I do not recommend this facility.”

Helpful Report

Posted 11 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,428 reviews