London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre paid for 5 days - at barrier to leave machine did not recognise I had prepaid said I owed £180 Ten minutes later they let me out !”

Helpful Report

Posted 10 years ago

“I cannot comment, you have sent this email to me 2 months before we need the parking and I'm not keeping it that long in my inbox!”

Helpful Report

Posted 10 years ago

“It's miserable walking from the short stay car park into the terminal building in bad weather, especially if you're on the far side of the car park. I felt very jealous of the people waiting for the buses to the other car parks, which would have cost far less. The car park really, really needs sheltered walkways - like they have in Aberdeen and many others.”

Helpful Report

Posted 10 years ago

“Very expensive parking compared to other UK airports of the same size. I used the official long stay and it was still a long bust ride from the airport. We pulled up and parked in the space next to the bus stop. I was unloading the last bag as the bus arrived and the driver, despite seeing this, still drove off. Due to an expensive and poor service I do not recommend this facility.”

Helpful Report

Posted 10 years ago

“Booked online and payed with credit card. Then had to pay £16 to get out of car park. Never again going on the bus its cheaper.”

Helpful Report

Posted 10 years ago

“Second time I have used the parking. I have paid online before and this is the second time I have been unable to exit from the gate.”

Helpful Report

Posted 10 years ago

“I booked online and paid £28 for mid term parking......and had to pay £82 to get out of the car park. Not happy. Padraic Phelan 07779 134759”

Helpful Report

Posted 10 years ago

“Too far away from the terminal and too exposed to the elements.”

Helpful Report

Posted 10 years ago

“My flight was delayed by 4 hours and I was therefore charged a further £16.00 for parking because of this. Please can you advise on how I can claim this extra charge back?”

Helpful Report

Posted 10 years ago

“my booking is for APRIL,”

Helpful Report

Posted 10 years ago

“The Car Park is a shambles the ground is all broken up and difficult to walk with a suitcase on wheels across. The signage is non existent. When I departed the barrier wanted a fee but I prebooked so that system clearly doesn't work. It was not a good experience and my choice of airport to fly from will not be Luton again”

Helpful Report

Posted 10 years ago

“Worst possible service. 25 main wait in 0 degree temp for mid term car park which is 50 second drive away. Machine doesn't recognise pre bookings.”

Helpful Report

Posted 10 years ago

“Arriving early in the morning in the dark at 4am and trying to follow the Pink signs, most of which were faded to white, was far from easy. The entrance to the car park itself is not obvious at all, not helped by a no entry sign on the left hand side of the entrance. I ended up driving down the perimeter emergency access road, and judging by the number of tyre tracks in the mud at the end to turn round, I wasn't the first to do this. Having drove back to follow the signs again I drove in the exit before finally finding the entrance barriers. Another couple were driving round looking for the entrance too so it wasn't just me! After coming back from holiday to find my vehicle had been damaged by another car, the final insult was driving to the exit, inserting my ticket and being told I had another £128 to pay despite pre-booking the stay. This was waived after complaining to the helpline. A thoroughly miserable experience and by far the worst of any airport car park I have ever been in.”

Helpful Report

Posted 10 years ago

“Having paid £79 to park in long term returning on 13th January, I did not expect to be faced with a bill of £144 when presenting my ticket. My number plate is really easy to read, this just should not be something I have to deal with at the end of a flight. It was resolved by pressing the help button and referring to my reference number once I had found the print out, but charging people twice the amount, having already paid the fee, earns you a "Very Poor" rating”

Helpful Report

Posted 10 years ago

“We haven't been yet!!!”

Helpful Report

Posted 10 years ago

“Long queues waiting to get on transfer buses: the first bus to come along was full. Finding a parking space was difficult with no effective signing towards spaces. If you book the Longstay car park make sure you allow plenty of time for your plane to be late to avoid extra car park charges. This was the worst car parkingI have found (compared to Birmingham, Heathrow, East Midlands, Liverpool, Bristol and Manchester)”

Helpful Report

Posted 10 years ago

“The numberplate regognition did not work and we have been overcharged by nearly £300”

Helpful Report

Posted 10 years ago

“The recognition system for car registrations was not working, meaning I had to use the help button when entering and leaving the car park. On both occasions I had to wait a few minutes for an answer. I then had to provide my reference details for my prepaid booking. This is time consuming and not expected, adding annoyance to the process. Car park is in a very bad state, more like parking on a post demolition site than a car park.”

Helpful Report

Posted 10 years ago

“Charged me £64 for being 7 minutes late. Would appreciate if someone could call me on 07429467428”

Helpful Report

Posted 10 years ago

“Very difficult to give a review as I have not traveled and used car park yet so you request is pointless.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews