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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
Company Reviews Questions Metrics
3.7
Based on 2,425 reviews
Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton
Verified Buyer
“I've been parking at Luton almost every week all week since February as I am travelling to Inverness and will do through to 19/12/14 and may be early next yerar as well. There is no alternative to Apcoa on airport parking as even their partners are bound by their rules. I am still very annoyed that they would not allow me to modify my parking (book for the remaining days ,I would have ccept ed having to pay a full day rate for the first day) when I missed booking last week, i.e. I entered the car park and not for the first time I had to take a ticket, but realised on checking that I hadn't pre-booked. The upshot would have been a bill for £180 had I not managed to get my wife to retrieve the car on the same day as I parked it, still incurring a £36 charge. This lack of flexibility is in my view, on Apcoa's part, unacceptable behaviour and I feel like I would have been robbed had I had to pay the full amount! I have also learnt to pre-book to midnight on the day of leaving (no additional fee) instead of 2 hours after landing as once I had to pay an additonal £36 full day rate for being 30 minutes over the one hour "grace" period. Rob Garrad (rob.garrad@arup.com).”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“my car parking booking commences on 27th November yet I have just received an email entitled 'Welcome Home' and invited to review my stay (24/11). This is either quite mad or worrying”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“I recieved the review email one month before the date i had booked parking for!! Very poor service here!”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“You have asked for a review when I'm not due to park until Sunday 30th November. Maybe a review of "Reviews.co.uk" is more relevant.”
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Posted 11 years ago
London Luton
Verified Buyer
“Booking is for 29/11/14! Why are you asking my opinion on a service I have get to receive??”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“A majority of the occasions that I use the car park the plate recognition fails and then you wait for someone to answer the button and then go through the "what's your reference number". All this normally when it's dark and you're left stranded looking for a number. I have a new car with standard plates that are clean. Why have NPR if it doesn't work?”
Helpful Report
Posted 11 years ago
Tomaszek
Unverified Reviewer
“Pick up and drop off charges are a rip off. They doubled from £1 to £2 whereas even Heathrow offers free pick up and drop off even in their newest terminals. Shame those people who left their comments don't seem to be aware of this service's history.”
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Posted 11 years ago
Cornel
Unverified Reviewer
“Amazing morning today at Luton Airport Drop Off. Parked for less than 10 minutes with my 8 months pregnant wife to drop off a friend. When I came back the car was being towed away ... with the hand break on ... car alarm went on ... £180 fine because I left my car unattended. YOUR SIGNS DO NOT SAY I HAVE TO ATTEND MY CAR FOR THE 15 MINUTES I'M PAYING FOR! Any Parking I've seen applies fines after the paid/allowed parking time. I'll let you know the answer to my complain. Ridiculous!”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“although we pre-book and pre-pay every time we book, we can never get out of the car park once we have returned to our car. Put the ticket in and it says you owe money (This time £144!!!) it was 1.45 in the morning it was cold and we were tired, along with many others who had the same problem. This has happened to us about 99% of the time when booking. There is something very wrong with your system if it keeps happening.”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“the barrier system works well with pre-paid booking etc so no issues there but an overall very poor rating is given due to the terrible condition of the tarmac at luton short stay. It is pot holed, loose tarmac, uneven surface, puddles, the surface is so far detrioriated you cannot wheel a suitcase across it and instead have to carry your luggage.”
Helpful Report
Posted 11 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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