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London Luton Airport Operations Limited Reviews

3.7 Rating 2,418 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
3.7
Based on 2,418 reviews
Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Not satisfied at all. I've booked parking online and I've had to pay again while leaving the parking because system didn't recognised my car plate. Tried to contact customer service but no response since two months, very bad experience
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Posted 10 years ago
Not satisfied at all. I've booked parking online and I've had to pay again while leaving the parking because system didn't recognised my car plate. Tried to contact customer service but no response since two months, very bad experience
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Posted 10 years ago
NICE
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Posted 10 years ago
No spaces available at long stay - had to park in a 'non space' after 20mins of looking otherwise would have missed flight. No attendants and no signs. Unacceptable and very expensive for a rubbish service. Bus service was good although you spend longer looking for a space.
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Posted 10 years ago
Way out: On entering the long stay car park we got stuck behind the bus going round because there's no room to get by, found a space by which time bus had gone! Waited 15-20 mins for next one with about 15 other people. By the time the bus left to go to the airport we were packed on. Way back: waiting at bus stop for 15 mins, bus stop crammed with people, ONE bus turns up, can't fit everyone, we were like a tin of sardines again! Car park needs a big lay out change so you don't get every car piled up behind the bus as it goes round , and need more frequent buses.
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Posted 10 years ago
Review email was sent out before i have even used this facility !
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Posted 10 years ago
Very worried that you should ask for a review in view of the fact that we have not travelled yet and are not travelling until 17 June. I do hope your records are correct and that our booking Ref KPR50 us still good!"!!
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Posted 10 years ago
No spaces where the 'spaces' sign directed me (mid-term car park). Terrible road surface off the main route. Poorly designed bus shelter let in the pouring rain through gaps plus the roof was leaking (bus shelter C). I had booked online but when I tried to exit the car park it said I owed £63+ so I had to press the help button to get the barrier lifted.
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Posted 10 years ago
Booked in advance. Nowhere to park.
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Posted 10 years ago
had to wait more than 25 mins for the transfer coach for the long term park. I will not be using it again
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Posted 10 years ago
Dead end without sign, meaning various people had driven to the end and had to 3 point turn to get back out. Walk was certainly not 2-3 minutes. More like 5-6 minutes. Tarmac in the car park was very poor condition
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Posted 10 years ago
Too expensive and too far from terminal
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Posted 10 years ago
The short term car park is a disgrace. No proper tarmac surface, but instead a crumbling, pothole filled mess, which over time has turned into a gravel appearance because of the dilapidation. Makes me shamed to be British when this is the best we can do at one of our major airports.
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Posted 10 years ago
The parking is a shambles, very badly maintained, security is lax and my car got dented by someone else parking too close (since there's no bays painted anywhere). Disgusting.
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Posted 10 years ago
not going for another month ha ha! got very worried receiving your email as thought i had booked the wrong dates ..
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Posted 10 years ago
Went to Belfast for the day with friends on a flight at 07:00. Left Watford at 05:00. New link road with very slow speed limit moves the traffic past the site of the old roundabout saving time, but this has now moved the congestion a mile and a half nearer the airport and clogged the approach road. Having parked, we saw a bus approaching the adjacent bus stop, only to see a sign on it saying "Sorry - Bus full". Stood in bus stop for same bus to return, driver sensibly indicated that we could get on as it went into the car park so that we didn't get left behind again. Due to clogged approach road we crawled our way up the hill and finally arrived in the terminal at 5:50 more than 20 minutes after arrival in the car park. For this we paid the princely sum of £19 as I had neglected to book more than 48 hours ahead. The automatic number plate readers didn't work, either going in or coming out, but then I am used to this at Luton where they have never worked in either the mid term or long term car parks whenever I have used them over several years. Added to the fact that it costs £2.50 just to drop off a passenger at LTN the experience as a motorist is lamentable.
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Posted 10 years ago
Very Poor Because I am confused why you are asking my opinion of parking at Luton 2 weeks before my booking is due?
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Posted 10 years ago
I have rated this very poor because of the problem on exiting. We tried to exit within the permitted time, having pre-booked this. However, on inserting the ticket at the barrier I was informed that £133 was due. I repeated the process with the same result. This was at approx. 2330 on the 24th May. Fortunately my dilemma was seen on CCTV and your officer on duty phoned through and asked about my problem. I told him, plus my name and booking reference and after he had checked these detail he opened the barrierand all was well. Such an error should not happen, particularly late at night when we were stressed after the flight and anxious to get home. The officer himself was very helpful.
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Posted 10 years ago
Why are you asking me to review something I haven't used yet, that makes you look like complete tools
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Posted 10 years ago
Bus was over 10 mins in collect us driver not good ticket machine would not let me out had prepaid got a refund in the end
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Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,418 reviews