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London Luton Airport Operations Limited Reviews

3.7 Rating 2,405 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

3.7

Based on 2,405 reviews


Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to find car park well sign posted. Pre payed short stay well worth doing, no worries about having correct monies, saved on time too.. On entrance given ticket then on exit inserted ticket into machine at barriers, raised straight away.. Disabled parking bays spaced well apart from each other, a very good 1st experience of using airport car park”

Posted 8 years ago

“Used this carpark for the first time last week, very user friendly, easy to find and regular shuttle bus service, we would definately use this again.”

Posted 8 years ago

“The service was very straight forward well sign posted. The bus service to airport terminal was frequent and I only waited a couple of minutes for the transfer. I would definitely recommend paying a few pounds extra to use this carpark. I will use this service again in the summer . Thankyou”

Posted 8 years ago

“First time in Luton Airport - no problems ( only the M1 50 mph ) Parked in Mid term area - Great”

Posted 8 years ago

“Shuttle bus came quickly on both arrival and departure. Only problem was there were very few spaces and the signposting to empty spaces was wrong and no staff were around. I had to drive around the car park for 10mins only to find lots of spaces at back which signs did not point to.”

Posted 8 years ago

“Ok”

Posted 8 years ago

“reasonably efficient parking and shuttle bus to and from terminal. Signage for position of parked car could be improved.”

Posted 8 years ago

“yes good service. bus was on time. but hard to find a spot to park and even harder to find the way out”

Posted 8 years ago

“To find the long term car park aditional signs should be put in place.Other than that everything was good.”

Posted 8 years ago

“Booking online was quick easy and efficient. Long term car park is a very long way from the terminal but the bus turned up quickly. Overall quite satisfied.”

Posted 8 years ago

“Good signage and info in advance. Pre booking worked well and ticket delivered fast. Worst thing was It Took a long time driving around the car park to find a space. Not good if you are in a hurry. Shuttle bus came quite quickly. No announcements on return bus in dark - would have been helpful to know where we were as we we could not see display screen.”

Posted 8 years ago

“No problems, just remember where the car is and which bus stop is nearest!”

Posted 8 years ago

“I use your car parks roughly monthly. The only thing I would 'tweak' is the frequency of buses through Mid-Term parking..... it is a chilly waiting space at best...either in the car park or the terminal, and the waiting times seem to be on the long side.... so a small adjustment to pick-up intervals could have a big return in customer happiness. Andy”

Posted 8 years ago

“Better signposting of entrance to car drop-off area would be helpful for first time users.”

Posted 8 years ago

“Huge price saving paying in advance online but the number plate recognition at the car park is disgraceful. I've been three times and the machine has tried to charge me again every time, forcing me to speak to an operator to get it resolved. Other than that there is plenty of spaces and the buses are frequent.”

Posted 8 years ago

“Booking, entry and exit easy and a pleasure to use.”

Posted 8 years ago

“The car park itself is fine but i was very annoyed that I could not find the return bus bay (No.3) As you exit the arrivals area there is a clear sign stating that the bus for the Medium Term Car Park can be picked up at at Bay 3 but no indication where the Hell Bay 3 is. When you are pulling 2 heavy cases the last thing you want is to be searching for Bay3. I asked two airport staff where it was and each said ' Ithink it's over there' each pointing in different directions. It's surely elementary thar the sign stating which bay for the Medium term carpark is accompanied by a sign showing where the bus bays are.”

Posted 8 years ago

“Convenient location close to airport and M1. Also did not have to wait too long for the bus. Online prepayment also made a quick getaway possible. Solid 5 star if entire carpark had proper tarmac instead of loose gravel in some areas.”

Posted 8 years ago

“Easy to find, no issues at the barrier. Could be improved by showing when the next bus would be coming.”

Posted 8 years ago

“Very quick and efficient parking, not cheap. Bad point was can covered in bird poo and not cleaned when returned.”

Posted 8 years ago

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London Luton Airport Operations Limited is rated 3.7 based on 2,405 reviews