“Items (2 x glass bottles of foundation) packed in only a flimsy jiffy bag, despite P&P being £4.95. One of the them had not surprisingly shattered in transit. On opening, I cut my finger and got foundation all over my jumper and jeans. Totally ruined. What is most shocking is that Luxplus customer 'service' refused to take responsibility. They refunded me for the one bottle, but told me to claim 'through my insurance' for my ruined clothes. All other companies I have ever dealt with send bottles in sturdy cardboard boxes. Will never touch this company again. LUXPLUS - READ THE REVIEWS. YOUR CUSTOMERS ARE NOT HAPPY!”
“Scam, I did not know I was subscribing to a memberships, I want my £17.98 Back, this is so unfair, no other website has problems with sales and forced memberships. These are hard times and we cannot have this”
“Hello there.
I purchased with Luxplus on 13 October (Order number: 4699884)
and did not realize that I will be tied up in a contract.
In the mean time, I was going though some very difficult time and lots of health issues.
I did not realize that I am being charged £8.99 each month for something I did not want.
My credit card has already been charged £17.98 so far...
This is ridiculous, I did not subscribe to your membership and I DO NOT WANT your membership.
Please return my £17.98 to my credit card with immediate effect.
If not I will complain to the regulator and sue your company.
You can trace my details if look at order details mentioned above.”
“Bought two products, fantastic prices, delivery was fast and efficient,I'm not sure I'm ready to sign up for £8 a month subscription but it was easy to unsubscribe, but maybe I will go back and subscribe as the saving on the product more than paid for it”
“They rope you in on the website -- somewhere in the small print --to a recurring-charge subscription. -- The kind of thing that gives internet shopping a bad name.”
“Dramat!!! Draka
Dramat!!!! Ludzie nie zamawiajcie stad!! To oszuści!!! Zabierają z kona 8,99£ za nic!!!! Nie zamawiajcie !!!!!!!! Najgorsza firma, śmiecie... bez wstydu!!!”
“I,too, have been duped by Luxplus on a purchase made in September and they have since taken two payments of £8.99. If an item appears to be much cheaper then it should ring alarm bells as to if there's a catch I.e., sign up to become a member.”
“Didn’t even want to give this horrible company 1 star but I had to so I could leave a review . An absolutely shocking company took money out of my account for this stupid membership didn’t even say they are going to take it out and didn’t even refund . NEVER BUY FROM HERE GUYS!!!”
“What a scam and rip off. It is disgusting . I have lost £100 as I didn't notice for months. It is money I can ill afford to loose.
Luxplus - hang your head in shame. You know that people are unaware of what is happening. I am a pensioner.”
“Good deals on a good range of products, depends how much you order to get the value out of the monthly membership fee of £8.99
For those who state it doesn't tell you about them membership fee, it clearly does when you sign up or checkout.. These people obviously don't read or take notice of what's on a screen in front of them..”
“Avoid this company at all costs! Unknowingly make you a member upon purchasing something, therefore take £8.99 from you every month. I only just realised today, luckily, but they have essentially been stealing from me for months.”
“Please never ever do any shopping on this site . This is the fraud company and they will debit the amount from your account saying membership charge .I never took any membership and they have debited the amount from my account . fraud fraud fraud fraud fraud fraud ,Big fraud .Big fraud .Big fraud .”
