Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tammie R was very helpful”

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Posted 1 year ago

Thank you for this 5-star review Maria!

Posted 1 year ago

“Josephine was really great. Pleasant, courtious and resorseful. Solved my issues in one. Pity about the call back system. It took 7hrs for a call back( happened whilst I was talking with Josaphine) but I had already found Josaphine. Thank You”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and for taking the time to leave us a 5 star rating! We are so glad to know Josaphine was able to solve your issues. We apologize about the call back system taking 7 hours; we appreciate you finding Josaphine before then. Thank you for your feedback, it will help us ensure similar issues do not occur in the future.

Posted 1 year ago

“Thank you Natasha for sorting out our booking problem yesterday. Your patience and understanding was very much appreciated.”

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Posted 1 year ago

Thank you Nola for your 4 star review of Luxury Escapes! We appreciate your positive feedback. And thank you, Natasha, for sorting out our booking problem yesterday. Your patience and understanding was very much appreciated.

Posted 1 year ago

“Ecclesia K. was very professional, he new exactly what to do with my transfers. Well done Ecclesia K. If I could give him ten stars I would.”

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Posted 1 year ago

Thank you for your 5 star review of Luxury Escapes, Pasquale! We are delighted to know that Ecclesia K. was able to exceed your expectations with his professional service and expertise.

Posted 1 year ago

“Josephine was a great help to us with our booking always find Luxury Escapes service more than helpful”

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Posted 1 year ago

Thank you for your 5 star rating of Luxury Escapes, Col! We're so pleased to hear that Josephine was a great help to you with your booking – we find their service helpful every time!

Posted 1 year ago

“Josephine was helpful and pleasant”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes! We are glad that you had a great experience and that Josephine was helpful and pleasant. It's always great to hear positive reviews like yours.

Posted 1 year ago

“Tammie R was Very understanding and coped with my problem in an excellent way”

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Posted 1 year ago

Thank you so much, Marie-Therese, for your 5 star rating of Luxury Escapes! Tammie is amazing.

Posted 1 year ago

“I’ve been using luxury escapes for years. Always offer great deals and the best part is on the occasion plans go astray they always sort it out for me. And so was the case again recently. Thanks katja H for your efforts. Great work…”

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Posted 1 year ago

Thank you so much for your 5 star review. We're so glad to hear that you've been using Luxury Escapes for years! It's also great that you enjoyed your recent experience with Katja.

Posted 1 year ago

“very friendly and efficient service from Tammie R”

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Posted 1 year ago

Thank you for your 5-star review! We appreciate your excellent feedback and are especially pleased to hear that you were pleased with Tammie's friendly and efficient service.

Posted 1 year ago

“Fantastic customer service. Competent, friendly and extremely helpful.”

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Posted 1 year ago

Thank you for your 5 star review! It's good to hear that you experienced great customer service and found our team to be competent, friendly, and extremely helpful. Thank you again for your kind words.

Posted 1 year ago

“Natasha sorted out a problem which we had with our booking”

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Posted 1 year ago

Thank you so much for your 5-star review, Geoff. We are so happy to hear that Natasha was able to solve your booking problem.

Posted 1 year ago

“Finally I can be reassured my booking is confirmed😊 thankyou tammie for sorting all this out I await your further emails”

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Posted 1 year ago

Thank you for the 5 star rating! We're glad to hear that you enjoyed your experience with Tammie and that you feel reassured about your bookings.

Posted 1 year ago

“‘Will B’ was very helpful & friendly with bookings for a recent Lux Escapes 2-night package at Peppers Manor House, Sutton Forest. Will secured the dates we wanted, even tho they were not available on the LE booking page…..much appreciated Will!!”

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Posted 1 year ago

Thank you Roger for the fantastic 5 star rating! We are delighted to hear that Will was very helpful and friendly with your booking.

Posted 1 year ago

“Hello I would like to thank Tammie R on her outstanding service She tried to up grade my booking at my request. Nothing was too much trouble for her A very pleasant and patient employee Tammie R ,is a credit to your company. Best Wishes Anne Pitman”

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Posted 1 year ago

Thank you so much for your kind words regarding Tammie. We will share this with Tammie and the team.

Posted 1 year ago

“I always find the staff helpful, and Tammie R was friendly and cheerful.”

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Posted 1 year ago

Thank you for your review. We're glad to hear that you had a positive experience, and that you found Tammie R friendly and cheerful. Thank you again for your feedback!

Posted 1 year ago

“Thank you Josephine for your help and patience with my queries tonight. You were very pleasant and happy to help me. I was a little nervous and you were very nice.”

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Posted 1 year ago

Thank you Kathy for your 5 star review - it means a lot to us! We're very happy that you had a positive experience with Josephine. We are thrilled that you felt comfortable enough to reach out to us and that Josephine was able to provide you with the answers you needed.

Posted 1 year ago

“Josephine was friendly, helpful and professional. Cheers Lee”

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Posted 1 year ago

Hi Lee, thank you so much for your 5-star review, we really appreciate it. It's great to know that you found Josephine to be friendly, helpful and professional.

Posted 1 year ago

“Natasha K was very accommodating at Luxury Escapes! She was very patient and answered all questions during my booking. I feel very satisfied with the service I was given.”

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Posted 1 year ago

Thank you Angela for your 5 star review! We're pleased to hear that Natasha K was very accommodating during the booking process.

Posted 1 year ago

“Josephine was very helpful in changing the dates for our bookings to Vietnam - thank you”

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Posted 1 year ago

Thank you so much, Leanne, for the 5 star review! We are glad to hear that Josephine was very helpful with changing your dates to Vietnam.

Posted 1 year ago

“After speaking with 3/4 consultants and not getting any actual help although they were helpful on the phone, they didn't actually come back to me. I then spoke to Josephine who acted on my queries and followed up by contacting me and letting me know my two queries have been looked and all is well. She was excellent.”

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Posted 1 year ago

Hi Evelyne, thank you so much for your 5 star review! We are so glad to hear that Josephine was able to act on your queries and have your questions answered for you. We pride ourselves on providing the best customer service and we are glad that she followed up with you so that all of your concerns were met.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews