Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was relived to this resolved so easily.”

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Posted 1 year ago

Thank you so much for your five-star rating of Luxury Escapes!

Posted 1 year ago

“I would like to commend Luxury Escapes for the fantastic customer service support. When I missed a deadline and encountered international banking issues, Natasha K, who was handling my case, went above and beyond to help me resolve the situation. I was very grateful for her friendly and patient support and feel very secure about using Luxury Escapes to book again.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes! We're so glad you experienced such great customer service from Natasha.

Posted 1 year ago

“I just needed to contact your help line for an urgent matter. Tammie R assisted me with care and effectively got the issue resolved. Tammie was knowledgeable, friendly and reassuring. Thank you!”

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Posted 1 year ago

Thank you so much for your kind words and 5 star rating, Nicole! It's wonderful to hear that Tammie was so helpful and managed to resolve your urgent matter with care.

Posted 1 year ago

“Used them before and quite happy so using them again.”

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Posted 1 year ago

Thank you so much, Paul, for your 5 star rating of Luxury Escapes! We are thrilled to hear that you have used us before and are quite happy to use our services again.

Posted 1 year ago

“very helpful and knowledgeable. My problem fixed”

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Posted 1 year ago

Thank you so much for the 5 star rating!

Posted 1 year ago

“Great overseas deals. Luxury Escape sends me regularly... But useless to me as does NOT cater for Single/Solo travellers, unfair !”

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Posted 1 year ago

Thank you for sharing your thoughts with us. We appreciate your feedback regarding the limited options for solo travelers in our overseas deals. Your input is valuable to us, and we apologize for any inconvenience you've experienced. We're committed to making our offerings more inclusive. We're actively working on expanding our solo traveler options, and your feedback will help guide us in that process. If you have specific preferences or destinations in mind, please reach out to our customer support team

Posted 1 year ago

“Great customer service! Always helping until the issues been resolved. Follow up and email correspondence- just perfect ,always easy and pleasant way to deal with Luxury Escape Australia”

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Posted 1 year ago

Thank you so much, Vlad! We really appreciate your 5 star rating of Luxury Escapes and are so glad that you found our customer service, follow-up, and email communication to be easy and pleasant. We strive to always make sure our customers have a great experience!

Posted 1 year ago

“Josephine, thank you so much for all your help this afternoon. You really went above and beyond and I couldn't have been happier with your service. Thanks again Josephine.”

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Posted 1 year ago

Hi Adrian, thank you for your 5-star review! We're so glad that Josephine went above and beyond to assist you.

Posted 1 year ago

“Thank you Will B, have an upcoming trip wanted to use Luxury Escapes gift card towards that, he helped me through it very smoothly.”

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Posted 1 year ago

Thank you for your kind words and 5 star rating. We truly appreciate your support!

Posted 1 year ago

“I would like to express my appreciation and gratitude for all support and efforts during the booking process to the team involved with my purchase especially Luke M. Thank you Luke M!”

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Posted 1 year ago

Thank you so much for your 5 star rating, we appreciate your kind words! We are so glad you had a great experience with the team and especially Luke.

Posted 1 year ago

“Tammie R was a very sweet person handling my issue, she was caring and supportive, would highly recommend her again to deal with any future luxury escapes packages”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes, Zena! We're so glad to hear that Tammie was supportive and caring while assisting you with your issue.

Posted 1 year ago

“To my Luxury Escapes Telephone Sale Support team member, Ecclesia K. Your personal and professional attention to our requests for assistance has been greatly appreciated. Where the online app was useful to a point. You overcame our voucher entry error and managed to have us fully booked, with all transfers confirmed within two days of asking. You are and asset to your employer. Thank you for assisting us. Kindest regards AG”

Helpful Report

Posted 1 year ago

Thank you very much for your 5-star rating of Luxury Escapes. We truly appreciate your kind words, and are delighted to hear that Ecclesia was able to provide you with the customer service that you deserved.

Posted 1 year ago

“Tammie R was very helpful and knowledgeable my query was rectified promptly with a very satisfied result . I would recommend Luxury Escapes to all my family and friends.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Luxury Escapes, Gino! We appreciate your kind words and are so glad to hear that Tammie was able to help you promptly and that you're satisfied with the result.

Posted 1 year ago

“Great customer service from Josephine S. She was courteous and very helpful with sorting out a restaurant gift voucher with no problem.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Josephine's courteous and helpful assistance.

Posted 1 year ago

“Tammie R assured me that my booking was okay as I thought I’d managed to cancel it by mistake”

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Posted 1 year ago

Thanks for your 5 star rating of Luxury Escapes, Helen! We're glad to hear that Tammie was able to help with your booking issue. We appreciate the feedback!

Posted 1 year ago

“Excellent service, knowledgeable, helpful and very patient consultants, including Sicardo, Danielle and Will. Sicardo had spent a lot of time figuring out the best way to organise our rooms and ensured that all of our family of 10 would be well-accommodated. It was very complicated, but nothing was too difficult for them. They went out of the way to help me sort out my trip. Thank you.”

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Posted 1 year ago

Thank you so much for your kind review, Sophie! We are delighted to hear that Sicardo, Danielle and Will provided excellent service. We will be sure to pass your comments on to them as a token of our appreciation.

Posted 1 year ago

“I was being helped by Josephine S who was very helpful and friendly. My request was completed amazingly quick and I am very happy my issue was able to be resolved. I needed to change the dates for my holiday next year.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review of Luxury Escapes, Robyn! We are delighted to hear that your request was handled quickly and efficiently by our helpful and friendly colleague Josephine.

Posted 1 year ago

“I had booked a Luxury Escapes villa in Bali online and then friends decided to join us. I rang wishing to upgrade to a 3 bedroom villa and was lucky to speak to an amazing guy called Ecclesia K. who was incredibly helpful and knowledgeable. Nothing was too much trouble and he even advised me of certain dates that carried a surcharge. I actually asked for his name so I could give him a great review! I have his email should I have any further questions and I would not hesitate to use Luxury Escapes again after this amazing first experience!”

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Posted 1 year ago

Thank you so much for giving Luxury Escapes a 5 Start rating, Victoria. Ecclesia is amazing and we will share this with the team.

Posted 1 year ago

“Great service very helpful!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes!

Posted 1 year ago

“Tammie R was very helpful answering and sorting out my queries. Greatly appreciated.”

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Posted 1 year ago

Thank you Shane for leaving us a 5 star rating for our Luxury Escapes! We truly appreciate your kind words, and are also grateful that you found Tammie helpful in answering and sorting out your queries.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews