Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Natasha K was very helpful and was able to provide information about extending our booking and also applying credits to pay our booking. Very polite & informative.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes, Leanne! We are so happy to hear that Natasha was able to provide you with the information you needed.

Posted 1 year ago

“I had booked a package for my son last Christmas he had till 30 September to book and travel by end of December 2023 , when he went on to book a few weeks ago the rest of the year at the hotel was booked out ! I contacted one agent who sent me a link to other hotels in the area but the link didn’t allow us to book anything ! I had to ring back once again but thank goodness I did I sound with agent Ecclesia K'. he went above and beyond called his reservations team and within 24 hours my son was booked at our hotel of choice and the dates he wanted ! Thank you so much your customer service is second to none what an asset you are”

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Posted 1 year ago

Thank you so much for your 5-star rating of Luxury Escapes, Jaqui! We are delighted to hear about Ecclesia's outstanding customer service.

Posted 1 year ago

“Great customer service from Ecclesia he was extremely quick to solve my problem with my transfers thank you so much for all your help”

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Posted 1 year ago

Thank you Christie for your 5-star rating of Luxury Escapes! We value your opinion greatly, and we're happy to hear that you enjoyed the excellent customer service from Ecclesia.

Posted 1 year ago

“Unfortunately I had to cancel my booking to Vietnam last minute where the accommodation was booked through Luxury Escapes. After my initial requests to Luxury Escapes customer support were not so responsive once I got onto Natasha K she was more than helpful and very responsive. Thanks to Natasha I will be glad to use Luxury Escapes again.”

Helpful Report

Posted 1 year ago

Thank you for this 5-star review. We're so glad that Natasha was able to assist in such a helpful and responsive way.

Posted 1 year ago

“Josephine from your Support team was extremely diligent in following up an enquiry that did meant going through past phone records - she kept me up to date on her enquiries. It was well appreciated. Many thanks Josephine”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on Luxury Escapes, Debbie! Josephine is an asset to our team and we will share this with her.

Posted 1 year ago

“Good service.. &they call back when u leave a mess”

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Posted 1 year ago

Thank you for this 5-star review Jean!

Posted 1 year ago

“I am Unable to cancel Jetstar flights as I would not get a refund. Apparently due to the Terms and conditions of the airline which are pages long for anyone to read. When logging into the Jetstar website and adding my flight reference the message “ cannot cancel flights as booking is via a travel agent, which is Luxury Escapes. I booked the flights and accommodation thru the Luxury Escapes website. While making the booking flights there was no mention of cancellation and refunds policy for flights. Disgraceful, no wonder Jetstar and Qantas are in the doldrums at the moment and hearings commencing on the refunds by Qantas / Jetstar by the Senate.”

Helpful Report

Posted 1 year ago

Hi Arun, we're sorry to hear that you have had issues with your Jetstar flights. We can see that our Flight Support team did contact Jetstar on your behalf to see what options you had and unfortunately, you were on a non-refundable ticket. They did give you options to change the date of your ticket but we understand that this may not have been an option for you. The cancellation policy information for flights is available at time of booking via our website before the purchase is completed. This is under the fare rules for your chosen flight but we're sorry if this was not clear for you. We will pass on this feedback to our relevant Luxury Escapes teams to see if we can make this more clear at time of purchase. Kind Regards, LE

Posted 1 year ago

“I would like to thank Natasha K for her prompt and friendly service. While I unfortunately had to cancel my booking the service I received by Natasha has ensured I will be a return costumer and would definitely recommend Luxury Escapes. Thank you again”

Helpful Report

Posted 1 year ago

Thank you Jo for your wonderful 5-star rating of Natasha! We will share this with Natasha and the team.

Posted 1 year ago

“Josephine helped resolve an issue that we had with Ciconia Travel. LE should contact Ciconia and pass on that they need to pay attention and not assume the gender of clients unless they check the passports. This is not a small issue as it possibly could cause problems with flights etc. LS”

Helpful Report

Posted 1 year ago

Hi there, thank you for this 5-star review of Josephine's assistance and also for your feedback regarding Ciconia. We will pass this on to our Tours department.

Posted 1 year ago

“Tammie R was very helpful in sorting out a refund for our accomodation, fixing it up within the day after we had waited a long time and had no response from others.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're glad to hear that Tammie was able to assist you with your refund and will share your feedback with the team.

Posted 1 year ago

“Prompt action to my request, it resolved anyway but I was so pleased with responsiveness. Definitely use your services again and spreading the word of your great package. Thanks kindly Greg”

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Posted 1 year ago

Thanks so much Greg, for your kind words, 5 star rating and for your support!

Posted 1 year ago

“My inquiry was solved today and Tammie R was very polite and extremely helpful Many Thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes - It really means a lot to us. Tammie is amazing and we will share this with her!

Posted 1 year ago

“Tamme R was very efficient, courteous and highly professional in dealing with my enquiry”

Helpful Report

Posted 1 year ago

Thank you so much, Peter, for your 5 star rating of Luxury Escapes! It's great to hear that Tammie was able to provide such efficient and helpful customer service.

Posted 1 year ago

“Natasha K was so helpful, polite , friendly and changed our booking dates so quickly, she was amazing, many thanks Natasha K 🙏🏻😘”

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Posted 1 year ago

Hi Jo, thank you for your 5-star review! We're delighted to hear that Natasha K was able to assist you so promptly with changing your booking dates – we're so glad she could be of help! Thanks again for your kind words.

Posted 1 year ago

“I had the pleasure of dealing with Josephine S today, she went above and beyond for us and sorted everything out. Thanks Josephine S you are the best. Hope to deal with you again.”

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Posted 1 year ago

Hi Ivette, thank you so much for your wonderful 5-star review! We're so glad to hear that you had a great experience with Josephine S. Her commitment to customer service truly makes her stand out, and we'll be sure to pass along your kind words.

Posted 1 year ago

“From the outset Luxury Escapes made booking our holiday really easy and as a result another couple also used them. However Luxury Escapes really came to the top of the pack when we needed to contact them when we returned home due to an issue that resulted in the hotel where we stayed. The consultant we have worked with Mr Will B, has ben magnificent and we are not only truly impressed by his actions and understanding we can not but sing his praises. We will definitely be using Luxury Escapes again and again.”

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Posted 1 year ago

Thank you so much, Chris, for your 5 star review! We are so pleased to hear that you had an excellent experience with Luxury Escapes from the beginning of the booking process to the return home. It is especially rewarding to hear that you had such a great experience with Will B. We can assure you that providing our customers with memorable experiences is of utmost importance to us, and we are grateful for your continued support. We look forward to booking your holidays with us again soon!

Posted 1 year ago

“Ecclesia K was a pleasure to deal with. Nothing was too difficult (despite it being a tricky case), he remained calm, light hearted and helpful until the issue was resolved - Grace x”

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Posted 1 year ago

Thank you so much for the five star review Grace! We are delighted you had a positive experience with Ecclesia. We are so pleased he was able to help you through the tricky case and maintain a light-hearted attitude.

Posted 1 year ago

“Josephine S, you are a gem. Professional, prompt and efficient, what more can I say. Whilst we have had mixed results with LE over the years, your prompt resolution of our problem restores our confidence and ensures we will be back again in the near future.”

Helpful Report

Posted 1 year ago

Thank you so much for your generous 5 star review, Michael! We are thrilled to hear that you found Josephine professional, prompt and that she was able to successfully resolve your concerns. We look forward to welcoming you back in the near future.

Posted 1 year ago

“Excellent customer service when I requested a change of date although the 21 day change time had passed by (1 day only). Luke M - Customer Service at Chadstone was very efficient and kept to his word when he said he would phone me. We are now going to Phillip Island a day earlier. Very happy.”

Helpful Report

Posted 1 year ago

Thank you, Roslyn, for your 5 star review! We are so pleased to hear that Customer Service at Chadstone, Luke M, was able to assist you and kept his word to contact you. We hope you enjoy your trip to Phillip Island!

Posted 1 year ago

“I have not been on my trip yet but I am very disappointed with their customer service. I have sent them several emails, countless phone calls and received emails back from them advising that they will be in contact within 72 hours. My first contact with them was on 7 September 2023 and I still have not heard from them. My enquiry was a simple one and should have been answered within the 72 hours. Not happy Jan. I hope I will get a response after this review. They will have a record of all the times I have contacted them.”

Helpful Report

Posted 1 year ago

Hi Margaret, Thank you so much for taking the time to reach out and let us know about your experience We are sorry for the customer service you have received so far, this certainly does not meet the high standard of support we expect for our customers. We have located your case details and will escalate this urgently - you should hear from our team shortly. Kind Regard, LE

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews