Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have been trying to amend my price as my trip has gone down in price. My trip has a price guarantee & is cancelable. I have called 3 times and sent 3 emails. Only to be told they will look into it after waiting 30 minutes on the phone and only getting through twice. The customer service is terrible, and it is a total disappointment for a LUXURY SERVICE!!!!!”

Helpful Report

Posted 2 years ago

Hi there, thank you for getting in touch and we apologise for the experience you've had. We have escalated your case for further review and someone will be in touch directly via email case: 02899490. Kind regards, Luxury Escapes

Posted 2 years ago

“Gavin S very fast, helpful and patient. Thanks”

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Posted 2 years ago

Hi there, we will be sure to pass on this great feedback to Gavin and the team. Thank you for the review.

Posted 2 years ago

“Their customer service was very helpful when I needed to cancel a booking. Vynka was terrific!”

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Posted 2 years ago

Hi there, it's great to hear Vynka was terrific in her assistance to you. Thank you for this review.

Posted 2 years ago

“I received a call back today from your agent Vynka. This lady was truly outstanding. She adjusted our booking at the Mulia Resort, updated our travel insurance, contacted the transfer company and even notified the hotel it’s our wedding anniversary. It’s service like this that makes us book with Luxury Escapes.”

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Posted 2 years ago

Hi Sarah, Vynka certainly is outstanding and we will be sure to pass this on to her and the team.

Posted 2 years ago

“Kam R was very professional and efficient. He patiently looked into my request and got back to me expeditiously. Thanks a million Kam”

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Posted 2 years ago

Hi Sabrina, thank you for this review regarding Kam's professional and efficient assistance. We will pass this on to Kam and the team.

Posted 2 years ago

“Thank you very much Vynka for the excellent service today”

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Posted 2 years ago

Hi there, thank you for this 5-star review. We will pass this on to Vynka

Posted 2 years ago

“Amazing customer service and great support, everything is answered as requested”

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Posted 2 years ago

Hi Sofie, thank you for this review. We will share this with the team.

Posted 2 years ago

“Thank you so much Bella, you contacted hotel and sorted the dates for us. Fantastic customer service and a very pleasant lady.”

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Posted 2 years ago

Hi Bernadette, thank you for this lovely review. We will pass this on to Bella and the team.

Posted 2 years ago

“Natasha K was pragmatic and helpful in my predicament. It was all resolved with her help. Well done. However, your phone back automation does not work very well.”

Helpful Report

Posted 2 years ago

Hi there, we are so happy to hear how helpful Natasha was in assisting you and also thank you for your feedback regarding the call back service. We will pass this on to the team.

Posted 2 years ago

“Eric H was very helpful at a very stressful time. He organised for our air travel booking and was wonderful in the fact that he got back to me and resolved another issue with travel insurance for me. Eric was very understanding and helpful. He very definitely deserves five stars.”

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Posted 2 years ago

Hi Marilyn, we are so happy to hear that Eric was helpful at a stressful time for you. We will pass on this lovely feedback to Eric and the team.

Posted 2 years ago

“Tiasha E was so helpful I was very worried about my name change ( recently married) and my reservation but she put me at ease and I feel good about my upcoming honeymoon”

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Posted 2 years ago

Hi Candie, thank you for this review. Tiasha is fantastic and we're glad she was able to put you at ease. Have an amazing honeymoon!

Posted 2 years ago

“Eric H was both very helpful and understanding in fixing an error with my booking. My problem was sorted very quickly, courteously and professionally. We have used LE for a number of family holidays now and this is the type of service that builds our trust with the brand and will keep us coming back.”

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Posted 2 years ago

Hi Andrew, it's great to read how quick, courteous and professional Eric was in assisting you. He is amazing! We will pass this on to Eric and the team.

Posted 2 years ago

“very promp and professional services, increasing our confidence when dealing with your company. Keep up the good work and thank you.”

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Posted 2 years ago

Hi there, thank you for this lovely review. We will pass this on to the team.

Posted 2 years ago

“Everyone who I have spoken to have been so helpful and have genuinely made planning my trip so much easier. It has been an absolute relief having the extra hand in aiding me in this. Gavin S and Hayley Woj in particular”

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Posted 2 years ago

Hi there, thank you for this review. We are so happy to hear that the team and especially Gavin and Hayley were so helpful in assisting you. We will pass this on to the team.

Posted 2 years ago

“Gavin s gave me great satisfaction on the changes to our flight”

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Posted 2 years ago

Hi Margaret, thank you for this 5-Star review. We will pass this on to Gavin and the team.

Posted 2 years ago

“Vynka was very helpful, polite and patient. My issue took a number of weeks to resolve, but I got a credit for the night of accommodation I couldn’t use due to a flight change and she helped us make alternate transfer arrangements too. Lovely customer service.”

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Posted 2 years ago

Hi there, thank you for this review. We will pass this on to Vynka and the team.

Posted 2 years ago

“Re my previous review. Kam R ( not Kan) Was truly terrific. Nothing was a problem, resolved my issue and we had a great sharing of ideas for our forthcoming trip to Bali. Super guy.”

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Posted 2 years ago

Hi Ranee, thank you for this review. Kam really is terrific. We will pass this on to Kam and the team.

Posted 2 years ago

“Perfect outcome. I called to request a transfer of credit (in a hurry!) and the service was exceptional. Gavin S was patient, professional, and friendly, and went above and beyond to ensure my request was carried out promptly. Thank you! :)”

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Posted 2 years ago

Hi Elizabeth, it's so lovely to hear how Gavin went above and beyond to assist you. We will pass this on to Gavin and the team.

Posted 2 years ago

“I would like to that Vynka for her understanding and help today. I did have to wait 24 hours for my call back but my problem wasn’t urgent so it didn’t concern me. Vynka has resolved my enquiry quickly and was very pleasant in doing so.”

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Posted 2 years ago

Hi there, thank you for this 5-star review. We will pass this on to Vynka and the team.

Posted 2 years ago

“Had a gift from a friend I needed to reschedule and called up and spoke to Bella M. She was polite and helpful and got back to me as she promised with a solution. Very happy with the service and the outcome. Very impressed.”

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Posted 2 years ago

Hi Greg, we are so happy to hear that you were very happy with the service and outcome that Bella provided. We will pass this on to Bella and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews