Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am really impressed by the help all the L.E. Team has given me. They are always so friendly and nothing is any trouble to them. Vynka was extremely helpful and was able to resolve my queries”

Helpful Report

Posted 2 years ago

Hi Dianne, we are so happy to hear this and will share this lovely review with the Vynka and the team.

Posted 2 years ago

“Gavin did a great job resolving our early check in questions.”

Helpful Report

Posted 2 years ago

Hi there, thank you for this review! We will share this with Gavin and the team.

Posted 2 years ago

“Vynka was outstanding with her ability to assist me in my request of changing a hotel reservation . Her polite understand manner was incredibly refreshing.”

Helpful Report

Posted 2 years ago

Hi Kitty, thank you for your 5-star review. It's wonderful to know that Vynka was outstanding in assisting you - she is a star!

Posted 2 years ago

“Vynka was very helpful and professional,it was a pleasure dealing with her. Provided excellent service.”

Helpful Report

Posted 2 years ago

Hi Margaret, thank you for your 5-star review. Glad to hear that Vynka provided excellent service.

Posted 2 years ago

“Mikalya C was lovely and helped me so quickly.”

Helpful Report

Posted 2 years ago

Hi there, thank you so much for your 5-star review. We will pass this on to the lovely Mikayla.

Posted 2 years ago

“Thanks Andrew L for helping us to sort our account after Covid. Appreciated your cool responses and excellent service. We were very happy to work you. Peter and Raewyn.”

Helpful Report

Posted 2 years ago

Hi Peter and Raewyn, thank you for your 5-star review. It's so nice to hear that you enjoyed your experience with Andrew. We will pass on your lovely feedback.

Posted 2 years ago

“Vietnam trip was excellent. Tours booked were varied and interesting. Hotels comfortable and staff and tour guides were happy to have tourists again and nothing was too much trouble. Highly recommend. Travelled as a family with kids aged 10 and 12.”

Helpful Report

Posted 2 years ago

Hi Karen, thank you so much for taking the time to share your experience in Vietnam. We are pleased to know that it was an excellent trip that you and your family enjoyed.

Posted 2 years ago

“Bella M was a pleasure to deal with. Very efficient and professional”

Helpful Report

Posted 2 years ago

Hi Jenny, thank you for your 5-star review. Great to hear that Bella helped to make your experience a pleasant one.

Posted 2 years ago

“Natash K Has been a godsend as she has bent over backwards to ease my mind at our upcoming trip. Well worth the five stars that I have given her.”

Helpful Report

Posted 2 years ago

Hi Marilyn, thank you so much for this raving review of Natasha - she is amazing!

Posted 2 years ago

“Gavin S provided excellent service”

Helpful Report

Posted 2 years ago

Hi there, thank you so much for your 5-star review. Glad to hear that Gavin provided excellent service.

Posted 2 years ago

“Staff have a very pleasant attitude to clients , well spoken and good knowledge of travelling.in particularly Bella M was delightfully capable in handled our short notice of Thailand hotel over booking and then finding similar hotel for us.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review. We are very happy to know that Bella was very capable in assisting you and helped to make your experience a pleasant one.

Posted 2 years ago

“Gavin S was very helpful in answering our quire about payment not being processed and confirming that payment had been made today”

Helpful Report

Posted 2 years ago

Hi Toni, thank you for your 5-star review. It's so nice to hear that Gavin was very helpful with your concerns.

Posted 2 years ago

“Gavin S was so helpful and managed to get our booking changed as well as giving me a link to the correct Vietnam Government Visa site.”

Helpful Report

Posted 2 years ago

Hi Dennis, thank you for your 5-star review. Great to hear that Gavin was very helpful with getting your booking changed.

Posted 2 years ago

“The young lady who assisted me today was courteous and helpful and confirmed our discussion by email. Well done”

Helpful Report

Posted 2 years ago

Hi Keith, thank you for your 5-star review. We are pleased to hear that your experience has ben a positive one.

Posted 2 years ago

“Exceptional value and great service”

Helpful Report

Posted 2 years ago

Hi Emma, thank you for sharing your experience. Glad it has been an exceptional one.

Posted 2 years ago

“My issue was quickly and efficiently resolved.”

Helpful Report

Posted 2 years ago

Hi Graeme, thank you for your 5-star review. Glad to hear that your issue was resolved quickly and efficiently.

Posted 2 years ago

“Great value for money and customer service. The booking process was effortless and everything was covered. This is my type of holiday, the whole family enjoyed it. I’m looking for our next family holiday with Luxury Escapes.”

Helpful Report

Posted 2 years ago

Hi Maria, thank you for your positive review. We couldn't be happier knowing that your overall experience ha been great. We look forward to seeing where your next family holiday takes you!

Posted 2 years ago

“Great deal. No problems on check-in and even changed the date and were very supportive in changing the booking. Will certainly try and find another deal.”

Helpful Report

Posted 2 years ago

Hi Deborah, thank you for your 5-star review. We are extremely glad to know that you had no issues with your booking. We look forward to seeing where your next escape takes you!

Posted 2 years ago

“After ringing platinum group Jennifer was so helpful getting my credit refunded , to be honest I wasn’t expecting such great service so extremely impressed with how Jennifer handled the situation”

Helpful Report

Posted 2 years ago

Hi Leesa, thank you for sending through this review. Jennifer is amazing and we're glad that she exceeded expectations. We will share this with Jennifer and the team.

Posted 2 years ago

“Vynka was very helpful with our request. Due to unforeseen change of plans, we weren’t able to receive a refund or credit. That was the resort’s policy, but Vynka tried to help us out. Thank you.”

Helpful Report

Posted 2 years ago

Hi there, thank you for this review. We will share this with Vynka and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews