Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was very happy with the service given by Vynka when booking our holiday. She was extremely helpful in resolving my issue with Jetstar. We are now looking forward to our Luxury Escape 😊😊”

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Posted 2 years ago

Thank you for this 5-star review. We hope you have an amazing escape!

Posted 2 years ago

“problem was solved really quickly with assistance from Tiasha E, she was understanding and polite an asset to Luxury Escapes team appreicated her efforts”

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Posted 2 years ago

Hi Lynne, thank you for your lovely words! Tiasha is amazing. Are you able to amend the amount of stars on your review to better reflect your experience?

Posted 2 years ago

“Love Luxury Escapes a lot, their fantastic destinations are a kind. Just booked an escape to Mt Mulligan and I did not even know that the package includes transfers from home to the airport. Kam R was very nice to ensure that I can take advantage of the inclusion :)”

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Posted 2 years ago

“Efficient help, prompt replies. Gavin S was the agent”

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Posted 2 years ago

Hi Stephen, thanks for sending through this 5-Star review. We will share this with Gavin and the team.

Posted 2 years ago

“Kam R was able to deal with my inquiry in a most professional way Made it easy”

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Posted 2 years ago

Hi Francis, thank you for this review. We will share this with Kam and the team.

Posted 2 years ago

“Bella M was amazing very helpful and friendly”

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Posted 2 years ago

Hi Michelle, Bella certainly is amazing, helpful and friendly! Thank you for this review.

Posted 2 years ago

“Thanks to Vynka our queries are now sorted. Vynka was courteous, prompt with follow up and getting back to us. Thank you. Regards, Lesley”

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Posted 2 years ago

Hi Lesley, thank you for this 5-Star review regarding Vynka's amazing assistance!

Posted 2 years ago

“Danielle was prompt, professional and carried through with all that was required of her. She has been very helpful, friendly and courteous and communicated very effectively in assisting us to make some changes to our booking (reference number VFEUFL)”

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Posted 2 years ago

Hi Ulrich, thank you for this lovely review! Danielle is amazing and we will be sure to share this with her and the team.

Posted 2 years ago

“Jennifer was very helpful”

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Posted 2 years ago

Hi Shutong, thank you for this review!

Posted 2 years ago

“Lovely staff who helped resolve my issue quickly”

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Posted 2 years ago

Hi Natalie, we certainly do have lovely staff. Thank you for this review!

Posted 2 years ago

“Very helpful with transferring credits. Quick and efficiently done”

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Posted 2 years ago

Hi there, thank you for this review! We will share this with the team.

Posted 2 years ago

“I am very grateful with the experience I have with Julien C and Vynka B They can’t make things more easy for me, I would love to continue to purchase from luxury escapes because these guys Thanks 🙏”

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Posted 2 years ago

Hi Wen Cao, Julien and Vynka are amazing and we really appreciate you sending through this review.

Posted 2 years ago

“Vynka was absolutely wonderful. Followed up after we had to cancel because of serious health issue. Made sure we were told of changes as they happened. Can't thank her enough.”

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Posted 2 years ago

“Vynka is great! Facilitated the conversation with the hotel following a couple of requests we made. Followed up and great communications.”

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Posted 2 years ago

Thank you for this lovely review! We will share this with Vynka and the team.

Posted 2 years ago

“Had an issue in regard email communications/updates. Natasha K became my contact and she did a great job, very happy.”

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Posted 2 years ago

Hi there, thank you for sending through this 5-Star review!

Posted 2 years ago

“Natasha K was so very helpful she went above and beyond to help me with my query, problem was solved very efficiently, kept me in the loop throughout the process and then made by day by advising I had a credit which was not used due to CoVid which I was unaware about as my email was incorrect, thanks so much you are an absolute star ⭐️”

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Posted 2 years ago

Hi Samantha, this review has made us very happy! Natasha certainly is a star and will share this with her and the team.

Posted 2 years ago

“Gavin S was really kind and helpful and prompt with his actions and emails. I really appreciated it when it was me that made the mistake. I appreciated his help. Thanks Gavin :-))”

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Posted 2 years ago

Hi there, we are so happy to hear about Gavin's kind, helpful and prompt assistance. We will be sure to share this with him and the team.

Posted 2 years ago

“Natasha K had amazing customer service and was very helpful. My refund was settled within 30 minutes. Very thankful”

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Posted 2 years ago

Hi there, thank you for sharing your review regarding Natsha's amazing assistance!

Posted 2 years ago

“Very understanding staff when I tore my meniscus and needed to postpone my much- anticipated spa weekend”

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Posted 2 years ago

Hi there, thank you for this review. We will share this with the team.

Posted 2 years ago

“Mikayla C was exceptionally helpful !”

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Posted 2 years ago

Hi Sam, thank you for this 5-star review. We will share this with Mikayla and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews