Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great support, as always. Mitch R was able to resolve our issues in a very welcoming and professional manner”

Helpful Report

Posted 2 years ago

We are delighted to hear that you had a great experience with us! We want to thank you for your 5-star rating and for your kind words. Great support as always and we are pleased to hear that Mitch R was able to provide a welcomed and professional resolution. Thank you again for being a valued customer at Luxury Escapes.

Posted 2 years ago

“Natasha was able to explain what she would do to help us manage a slight change to our Luxury Escape. She actioned it immediately and then followed up the following day to make sure the dates were correct.”

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Posted 2 years ago

Thank you very much for your five star rating of Luxury Escapes! We are glad to hear that Natasha was able to help you manage and change your Luxury Escape and that she followed up the following day to make sure everything was correct.

Posted 2 years ago

“Thank you so much Mikayla C for your assistance. Your customer service was amazing.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We are so glad you had an enjoyable experience. We appreciate your kind words and we thank you for your support.

Posted 2 years ago

“Thank you to Vynka for her outstanding response time in helping me with sorting out my issue with my gift card code so that I could use my credit for booking my holiday accommodation. Her instructions and solution was clear and immediate, Greatly appreciated.”

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Posted 2 years ago

Thank you so much JNaidoo for the 5 star rating! I really appreciate your kind words and am thrilled that you were so pleased with Vynka's help. It's always a pleasure to know that our customers are so satisfied with our service - thank you!

Posted 2 years ago

“Thanks Mohamad.A'. for the fantastic customer service,he has easy and quick sorted all my questions,Luxury Escapes is my favourite travel website, I am highly recommend to anyone.”

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Posted 2 years ago

Thank you Matthew for the five-star rating! I'm glad you had a positive experience with our customer service team, especially with Mohamad.A.

Posted 2 years ago

“Mikayla C was super helpful following up airport transfers. Prices are good online and a great variety of lux accomodation.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We really appreciate your feedback and are incredibly happy to hear that Mikayla C was helpful

Posted 2 years ago

“Lisa B fixed my problem immediately in a super friendly manner. A+ service.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Cheryl! We are delighted to hear that Lisa B fixed your problem immediately in a super friendly manner, and that you had a positive experience with our A+ service. We appreciate your feedback!

Posted 2 years ago

“We were happy to receive a Luxury Escapes credit for a booking in Dubai. Thankyou to Lisa B. for your knowledge, assistance and your confirmation email.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We really appreciate it.

Posted 2 years ago

“Thank you Lisa B for your help in a refund for an experience. Very courteous professional & great service.”

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Posted 2 years ago

Thank you so much for your fantastic 5 star rating of Luxury Escapes!

Posted 2 years ago

“Robbie was able to help me fix my booking it was confusing at first but he talked me through the whole process. 5 stars awarded to your company and to Robbie thank you again!”

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Posted 2 years ago

Thank you so much for your 5 star rating! We really appreciate you taking the time to share your feedback with us. We're glad to hear that Robbie was able to help you out and that you found the experience satisfactory. 5 stars is the highest honor and we truly thank you for your continued support.

Posted 2 years ago

“Appreciated the option for a call back rather than waiting on the phone. Vynka called back and was most helpful in discussing and explaining my booking options. Looking forward to another Luxury Escape to Waikiki”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating! We are so glad to hear that you enjoyed being able to use the call back option and that Vynka was able to provide helpful information while discussing and explaining your booking.

Posted 2 years ago

“We had a problem paying the outstanding amount of our holiday. Tried internet,logging in nothing happened. Ken rang and got Brooke, who was so lovely and helpful. Got the job done efficiently . Fait accompli So looking forward to our holiday Thank you all for the support. Pam Nicholson”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Luxury Escapes, P! It was so kind of you to take the time to share your positive experience with us. We are delighted to hear that you had a great experience with Brooke. We are glad that she was able to help you get the job done efficiently and that now you can look forward to your holiday. We thank you again for your kind words and support.

Posted 2 years ago

“Received excellent and prompt customer service from Mikayla C 👍🏼”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes, Claire! We are thrilled to hear that you had an enjoyable experience with us. We are especially pleased to learn that you received excellent and prompt customer service from Mikayla C 👍🏼 - we really appreciate your kind words!

Posted 2 years ago

“Lisa was extremely helpful and was able to handle my situation and went the extra step to assist me with my travel plans”

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Posted 2 years ago

Thank you for the amazing 5 star rating, Phil! We are so pleased to hear that Lisa was a great help with your travel plans. We take pride in providing outstanding customer service and it's nice to know that we can still make travel plans go smoothly. Thank you for your kind words!

Posted 2 years ago

“Vynka was most supportive”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are so happy that you enjoyed your luxury escape and found Vynka to be most supportive. We really appreciate your feedback and support.

Posted 2 years ago

“I would like to praise Brooke for her assistance in paying our balance for our intended trip. She was very friendly and very helpful when we had trouble doing so by your website. Ken Nicholson”

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Posted 2 years ago

Thank you so much, Ken, for taking the time to provide us with your feedback. It means a lot to us. We truly appreciate your kind words about Brooke and her fantastic support. We noticed that you have provided a 2 star review - was there anything further you were needing assistance with?

Posted 2 years ago

“Vynka was extremely helpful and very friendly. She made me feel even more excited about our up coming trip whilst discussing our venue choices. Also all over helping me with transfers. Very accommodating and you should be very happy to have her part of your team.”

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Posted 2 years ago

Thank you so much for your kind words, Audrey! We are very proud of our team here at Luxury Escapes and especially Vynka, who demonstrated outstanding commitment and lots of energy towards making your experience an excellent one. We are very grateful for your 5 star rating and we look forward to having you as a guest again soon!

Posted 2 years ago

“Jake was very polite, friendly and very helpful. He was excellent and provided a excellent support and solved the problem with short manner. Thank-you.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes. Jake was indeed both friendly and helpful in providing excellent customer service. We are very grateful to have service representatives such as him to attend to our client's needs and wants. Many thanks again.

Posted 2 years ago

“Luxury escapes is great for holiday planning! The customer service was quick and seamless to correct an error a hotel made. Gavin S was such a great help in sorting things quickly.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Luxury Escapes! We are thrilled you had a great holiday planning experience, and are especially grateful for your acknowledgement of our customer service. We are delighted to hear that Gavin S was able to quickly resolve your issue, and his help in sorting things efficiently is greatly appreciated.

Posted 2 years ago

“Lisa B helped me again today! I asked to change the dates for my Luxury Escape to Peppers Moonah Links. Having just booked with Lisa yesterday, I was thrilled when my request to change the dates was very quickly actioned by return email. Brilliant Lisa!!”

Helpful Report

Posted 2 years ago

Thank you for your five star review of Luxury Escapes! We are delighted that Lisa B was able to assist you with changing the dates for your Luxury Escape to Peppers Moonah Links - it is fantastic that this was quickly done by email. We appreciate your kind words!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews