Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Been a member of Luxury Escapes for many years now and needed to make some changes to my personal details, had a call back from Patrick M, couldn't have been more helpful and sorted in a flash. Thanks.”

Helpful Report

Posted 2 years ago

Hi Geoff, thank you for your 5-star review! We're so happy to hear you've been a member for a few years now, and that Patrick M was able to help you with the changes you had to make. We truly appreciate your loyalty, and thank you for being a repeat customer!

Posted 2 years ago

“Had a problem with a booking still showing an outstanding balance despite cancelling the accommodation a few weeks ago. Contacted customer support again as I had no follow up regarding the outcome from my previous contact with Claire Contacted by Natasha K tonight who updated me on the outcome and explained that the manage my booking screen still displayed a total outstanding but with an invalid collection date so there was a zero balance owing as it should be. Very helpful and took charge of the issue well done Natasha K.”

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Posted 2 years ago

Thank you so much for your 5-star review, Patc! We are so pleased that Natasha K was able to update you on the outcome, and we thank you for bringing this to our attention.

Posted 2 years ago

“Patrick was very helpful and answered all my queries in a professional and friendly manner.”

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Posted 2 years ago

Hi Tram, thank you for your 5-star review. We're so glad to hear that Patrick was helpful and that he answered all your queries in a professional and friendly manner. We really appreciate your feedback.

Posted 2 years ago

“Lisa B was very friendly and extremely helpful, knowledgeable and effective in securing my booking at Peppers Moonah Links today. Thanks to her my booking is secured and I am looking forward to my stay in September. Thanks Lisa!!”

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Posted 2 years ago

Hi Philomena, thank you for your 5-star review. We are truly grateful for the kind words about Lisa B's exceptional support in securing your booking. We value each and every customer and we appreciate that Lisa helped make your experience with us the best it could be. We hope you'll have a lovely stay in September!

Posted 2 years ago

“Jake was fantastic in organizing my getaway. Very knowledgeable and if he couldn't answer my questions, asked. im so grateful and will definitely book through Luxury Escapes again. Thank you”

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Posted 2 years ago

Hi Denise, thank you for your 5-star review. We're so glad that Jake was able to make organizing your getaway as stress-free as possible. We appreciate you taking the time to tell us about your experience and we look forward to working with you again soon!

Posted 2 years ago

“Natasha K spoke to my mum and my mum could not be more pleased. She stated to me that Natasha was so helpful with the travel process from the airport to the hotel. Thank you Natasha K Sue Bodill”

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Posted 2 years ago

Thank you for taking the time to provide this 5 star rating Sue, we are so pleased that your Mum's experience was great and that Natasha was so helpful with the travel process. We really appreciate your feedback.

Posted 2 years ago

“All always good”

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Posted 2 years ago

Thank you so much Jagdish for your 5 star review; it is greatly appreciated.

Posted 2 years ago

“Customer support was great. Called the support line while overseas on a holiday when I needed to alter a schedule. Jake L was wonderful, and everything was sorted out promptly! Did try emailing initially without a response for >48hrs so would be careful with that option.”

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Posted 2 years ago

Hi there, thank you for your 5-star review! We're so happy to hear that our customer support was great and that Jake L was wonderful in helping you with your schedule while you were overseas.

Posted 2 years ago

“Excellent help from Natalie”

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Posted 2 years ago

Hi there, thank you for your positive feedback! We are glad to hear that you received excellent help from Natalie.

Posted 2 years ago

“I was having a problem with my account and was given a call back by Brooke L. She was so patient and walked me through what needed to be done to sort out the issue.”

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Posted 2 years ago

Hi Debby, thank you for your 5-star review! We're glad to hear that Brooke L. was able to help with your account issue - she is a gem!

Posted 2 years ago

“Love Luxuryescapes always outstanding value. I spoke with vynka over the weekend and she was outstanding. Very helpful and understanding. Listened to our problems and solved with a great outcome.”

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Posted 2 years ago

Thank you for your 5 star review! We're so glad to hear you had a good experience with Vynka - we'll make sure she's commended for her helpful and understanding approach.

Posted 2 years ago

“Thanks for your great service Jake L . You very efficiently helped us to rebook a holiday . These travel negoiations can be frustrating but you kept in touch with us until our holiday was rebooked . Thank you”

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Posted 2 years ago

Hi MH, thank you for your 5-star review! We really appreciate your great review and are so glad you enjoyed Jake's service. We understand how challenging it can be to negotiate a holiday and we are so pleased that Jake was able to assist you and get your journey rebooked.

Posted 2 years ago

“Gavin S has been most helpful with an alteration of guest numbers and liasing with both us and the resort in Fiji we are travelling to. Excellent assistance, thank you!”

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Posted 2 years ago

Thank you so much for your five-star review. We are delighted to hear that Gavin S has done a phenomenal job in helping you with your alterations in guest numbers; and going the extra mile to assist you.

Posted 2 years ago

“Tammie R was wonderful in dealing with my sudden cancellation. Great employee Regards Lynda”

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Posted 2 years ago

Thank you for your 5 star review! We are delighted to hear that Tammie R was wonderful in dealing with your sudden cancellation.

Posted 2 years ago

“Greatly appreciated the desire to understand the problem. Helped us understand, and removed the confusion we had. Helped us think the misunderstanding we had was reasonable, and didn't treat us though we were foolish. At the end we felt like a valued customer”

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Posted 2 years ago

Hi there, thank you for your positive review. We are glad to hear that the team helped to clear any misunderstanding and that you felt like a valued customer.

Posted 2 years ago

“NatashaK responded promptly to my query about airport Transfers. Thank you. We're looking forward to our visit. Regards, Peter Martin”

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Posted 2 years ago

Hi Peter, thank you so much for your 5 star review! We appreciate your positive feedback and are delighted to hear that Natasha responded so promptly to your query.

Posted 2 years ago

“Always great service by luxury escapes, good selection of resorts as well. Jake was prompt and courteous in his dealing with me and forwarding information.”

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Posted 2 years ago

Thank you so much for the 5-star rating of Luxury Escapes! We appreciate your kind words and are grateful that you had a great experience. We always strive to provide excellent service and a great selection of resorts, and it's great to hear that Jake was both prompt and courteous. Thanks again - we look forward to helping you plan your next escape!

Posted 2 years ago

“I love ❤️ Luxury Escapes, and have had many many great holidays both locally and internationally with their outstanding value-packed offers. On the few occasions I’ve had to change or cancel a holiday, it’s very easy to do on the website, and if you need to contact a representative, in my case, Lisa B - was very friendly and helpful and provided outstanding customer service.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Ch! I'm thrilled to hear that you had such a positive Luxury Escapes experience. I really appreciate you taking the time to share your feedback. It's wonderful to know that you had a great holiday with them, and that the customer service you received was top-notch. Thank you again for your glowing review!

Posted 2 years ago

“Hi Tammie thank you for your genuine Service and help in my inquiry today. Also thank you to Danni P for booking my Hotel such great service Luxury Escapes a Great Company”

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Posted 2 years ago

Thank you so much, Marlene! We really appreciate your five star rating and kind words. We are so pleased to know that our services have met your expectations and that the booking process with Danni was smooth. It's reviews like yours that keep us motivated to continue delivering exceptional customer service. Thank you again for your support!

Posted 2 years ago

“Called up about my transfer a service agent Robby m assist greatly”

Helpful Report

Posted 2 years ago

Thank you for your glowing 5 star rating of our Luxury Escapes product! We are glad to hear that your experience was so positive and that Robby M was able to assist you with your transfer. We look forward to providing you with even more wonderful escapes in the future!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews