Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you Jake L for your kind and quick response. My husband has come down with pneumonia and we are unable to have our weekend away starting tomorrow.Jake was very helpful Thank you”

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Posted 2 years ago

Hi Faye, thank you for your 5-star review! We are so glad that Jake was able to provide the help and service you needed.

Posted 2 years ago

“Very happy with Vynka finding out the parking situation for us was a great help thankyou”

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Posted 2 years ago

Hi Karen, thank you for your 5-star review. We are very happy that Vynka was able to assist you with finding out the parking situation.

Posted 2 years ago

“Prompt return call by Mohamed A. Answered my queries to my satisfaction. Have booked several Luxury Escapes holidays and always been happy. Have recommended to friends.”

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Posted 2 years ago

Hi there, thank you for the 5-stars! We are thrilled to hear that Mohamed was able to answer all of your queries to your satisfaction. We are pleased to hear that you have had positive experiences with us and have recommended us to your friends. Thank you for your support!

Posted 2 years ago

“Luxury Escapes not only has great deals, they also have fantastic staff. I would like to thank Vynka B for not only listening to my problem but also help in solving it. It was a pleasure dealing with Vynka.”

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Posted 2 years ago

Hi Andrew, thank you for your 5-star review. We are delighted to hear that you had an amazing experience with our team, especially with Vynka B. At Luxury Escapes we strive to provide quality service not only with great deals, but also with fantastic staff. We're grateful to Vynka for taking the time to listen to your problem and actively helping to resolve it.

Posted 2 years ago

“Thank you very much to the luxury escape customer service representatives. Your approach to have dealt with my concern due to the airline cancelation was so professional and thoughtful. You contacted with the resort and Jetstar many times to ensure that our holiday will go smoothly. Especially Eric H’s calm and kind support was outstanding and made us feel so much better. It was his day off but he did it for us as he was very concerned about our interrupted holiday due to the airline cancelation. Thank you very much, Eric. I definitely recommend the luxury escape to everyone.”

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Posted 2 years ago

Hi there, thank you for your 5-star review! We understand how disappointing it can be when a customer’s plans are disrupted, and we are especially glad that our treatment of your concern and Eric’s support was able to make a difference! We are so glad that you had a pleasant experience with us, and are grateful for your kind and positive words. Thank you for recommending us to others.

Posted 2 years ago

“Had a qeery about my insurance cover with luxury escape s with Jake L excellent service a rare thing now days the five star rating tells the story”

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Posted 2 years ago

Hi Peter, thank you for your 5-star review. We are glad to hear that Jake provided excellent service, it is indeed a rare thing these days, and we're pleased that you had a great experience with us.

Posted 2 years ago

“Tammie R was very helpful and understanding of my problem and was able to solve the issue quickly and efficiently Thanks Tammie”

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Posted 2 years ago

Hi Kate, thank you for your 5-star review. We're delighted to hear that Tammie R was so helpful and understanding during your experience. We strive to provide an unbeatable service and we're so glad that we were able to resolve your issue in an efficient manner.

Posted 2 years ago

“I had the pleasure of talking to Bipin K yesterday. He was extremely friendly. He handled my query. Solving it within the hour. A great experience. Well done Bipin and thank you.”

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Posted 2 years ago

Thank you so much, Ian, for your 5-star rating of Luxury Escapes! We're glad to hear that you had such a positive experience speaking with Bipin K yesterday and that he was able to provide such a quick and friendly response to your query.

Posted 2 years ago

“Had a concern that my booking had an error but great service from addressed and allayed my concerns.”

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Posted 2 years ago

Thank you, Rocky, for taking the time to provide us with your incredible 5 star rating! We are delighted to know that our customer service was able to address and allay any concerns you may have had.

Posted 2 years ago

“Tammie was extremely helpful, professional and efficient. Solved any concerns I had and kept me informed of progress.”

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Posted 2 years ago

Hi Shaun, thank you for your 5-star review! We are delighted to hear that Tammie was such a great help. We are so glad that she was able to solve your concerns and keep you informed! Thank you again for your kind words.

Posted 2 years ago

“Kam R was very polite and helpful. I appreciated his help.”

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Posted 2 years ago

Hi John, thank you for your 5-star review. We're so glad that Kam was polite and helpful with your query.

Posted 2 years ago

“Customer service was great”

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Posted 2 years ago

Thank you so much for your 5 star review! We really appreciate hearing your feedback, especially about our amazing customer service! It's our top priority to ensure that our customers have an enjoyable and memorable experience.

Posted 2 years ago

“Brooke was very polite and sorted my issue easily”

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Posted 2 years ago

Hi Steve, thank you for your 5-star review. We're truly delighted to hear that Brooke was able to assist you with your issue. We strive to offer the best service to our customers and it's so encouraging to know we've done that for you!

Posted 2 years ago

“Mitch R was a pleasure to deal with. He sorted out our cancellation and re-booking and followed through with notifying the resort regarding transfers. The resort has already responded. Thank you Mitch for your willingness to assist.”

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Posted 2 years ago

Hi there, thank you for your 5-star review! We’re glad you had a great experience with Mitch. We will pass on your lovely feedback.

Posted 2 years ago

“Great costumer service. Kam R was very helpful.”

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Posted 2 years ago

Hi Rebecca, thank you for your 5-star review! It's great to hear that you had a pleasant experience with our costumer service, and we thank you for your kind words about Kam R.

Posted 2 years ago

“Sorted out our booking, securing dates quickly after waiting 2 days for a call back from someone. Vynka had everything arranged in an hour. Thank you vynka for listening and helping.”

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Posted 2 years ago

Thank you so much for your 5 star review! We are so pleased to hear that Vynka was of service in quickly sorting out your booking after waiting for 2 days for a call back.

Posted 2 years ago

“Listened to my query & heard my concern. Quickly sorted out my issue. Called back when my granddaughter suddenly needed my help. Much appreciated & excellent service thank you. 👍🙌🙏”

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Posted 2 years ago

Thank you so much Rhonda for your 5 star review! We are so glad to have listened to and heard your query and concern, and to have quickly sorted out the issue. Thank you again for the wonderful review!

Posted 2 years ago

“Gavin showed great ownership and accountability in working with to resolve some issues with my bookings.”

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Posted 2 years ago

Thank you very much for the 5 star rating and for your kind words about Gavin! We are glad to hear that he was so helpful and professional in resolving some issues you encountered with your bookings.

Posted 2 years ago

“Michel R was very keen to help and followed though on info he said he would send His enthusiasm was great Richard. ZIELINSKI”

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Posted 2 years ago

Hi Richard, thank you for your 5-star review. It's great to know that we have someone like Mitchell who is always so keen to help. Thanks again for your great feedback!

Posted 2 years ago

“Lauren S was very compassionate and helpful regarding my need to postpone by booking, something not found often in support centres lately”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are delighted to hear that you had an excellent experience with Lauren and was able to accommodate your request to postpone your booking. It is always our pleasure to ensure our customers are getting the best assistance and service possible.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews