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Luxury Escapes Reviews

4.9 Rating 3,879 Reviews
97 %
of reviewers recommend Luxury Escapes
4.9
Based on 3,879 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Luxury Escapes Reviews
Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mitch tried very hard to accommodate my request and l am grateful for his kind assistance
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Posted 2 years ago
Thank you Rachel for your 5 star rating of Luxury Escapes! I'm glad to hear that Mitch worked hard to meet your request and I'm sure he is grateful for your kind words of appreciation.
Posted 2 years ago
I needed to amend my booking in Phuket. Lisa B was quick to respond to my questions via phone and email, Lisa was very helpful and informative.
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Posted 2 years ago
Thank you so much Tracey, for your fantastic 5-star rating of Luxury Escapes! We are so pleased to hear that you had an exceptional experience with Lisa B when amending your booking in Phuket
Posted 2 years ago
The staff online have been amazing to deal with. I needed to cancel and reschedule a trip away with my husband due to the sudden passing of a family member. The staff were clear, supportive and responding in a very quick timeframe which was greatly appreciated during a challenging time.
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Posted 2 years ago
Thank you so much Zoe for your 5 star rating of Luxury Escapes. We are so sorry to hear of the loss of your family member. We are glad that we could provide support during such a challenging time
Posted 2 years ago
Vynka went above and beyond, helping us to sort out a problem of our making which, in all honesty, Luxury Escapes had no obligation to fix. However, fix it she did, and we're most grateful. It was so nice to talk to someone with a "let me see how I can sort that for you" attitude. Very happy indeed, and would totally recommend every time :) Thanks Vynka!
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Posted 2 years ago
Thank you Gary, for your kind words about Vynka and 5-star rating of Luxury Escapes! We are so grateful that Vynka was able to help you out with the problem. It is truly amazing to us that she had a "let me see how I can sort that for you" attitude and was willing to go above and beyond to help you. We are so glad to hear that you would recommend us every time and we really appreciate your kind feedback. Thank you!
Posted 2 years ago
Mikala C was able to confirm my booking and answer any questions I had. Her manner was very positive and welcoming.
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Posted 2 years ago
Thank you so much for the 5-star rating, Wendy! We really appreciate it. We're so glad to have heard that Mikala C was able to help you with your booking and answer any questions you had - and we're even happier to hear that she did it with her usual positive and welcoming manner!
Posted 2 years ago
Mohamad.A was able to organise a change of departure transfer to arrival transfer which meant I was not having to pay for a transfer I was not going to use. He was pleasant to deal with and responded in the time frame that he promised so I was not left hanging and waiting for a response.
Helpful Report
Posted 2 years ago
Thank you so much for your wonderful 5 star rating! I am glad to hear that Mohamad.A was able to help you out and was pleasant to deal with. At Luxury Escapes, we strive to make our customer's experiences the best that they can be! We are glad we could help arrange a change of departure transfer for you.
Posted 2 years ago
Lisa B was extremely helpful in resolving our booking issue.
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Posted 2 years ago
Thank you so much for your 5 star rating of Luxury Escapes! We are delighted to hear that you had a great experience with us.
Posted 2 years ago
Luxury Escapes staff Mitch R and Vynka B were both amazing when I enquired about (Mitch R) and followed through (Vynka B) regarding a booking change. Both were very helpful on the phone and were quick to follow up by email. Was easy to get in touch via the Call back function. Looking forward to the actual trip now.
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Posted 2 years ago
Thank you so much for your 5-star rating of Luxury Escapes Susan! We are delighted to hear that you had such a great experience with Mitch R and Vynka B from our staff. It is always our utmost priority to ensure that our customers are satisfied and that their requests are addressed quickly and efficiently. We are so pleased that you found the call back function easy to use and are looking forward to your actual trip as well.Thank you again for your review, we really appreciate it.
Posted 2 years ago
I recently received excellent customer service on three occasions from Mitch R in regard to our LE holiday in Bali. He is a delight to deal with, polite, decisive and prompt with action and replies. He is a valuable member of the LE team!! Regards Donald Beaden.
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Posted 2 years ago
Thank you for your 5-star rating! We are thrilled to hear that Mitch R was able to provide you with excellent customer service for your LE holiday in Bali, and that he was a delight to work with.
Posted 2 years ago
Hey l just need some help with my account.Jake helped me and was professional and helpful Jake L
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Posted 2 years ago
Thank you so much for the 5 star rating of Luxury Escapes, Richard! We are so pleased to hear about your enjoyable experience and glad to hear you had such a wonderful experience with Jake.
Posted 2 years ago
'Mikayla C'. was cheerful and helped me out. good on her
Helpful Report
Posted 2 years ago
Thank you Joe for your 5 star rating of Luxury Escapes! I'm glad to hear that Mikayla C. was cheerful and helpful. It's great to know that she made your experience a positive one. Thank you again for your kind words!
Posted 2 years ago
Lisa B did an excellent job of handling my fairly complex enquiry, and was completely wrapped up in our short 10-minute phone conversation.
Helpful Report
Posted 2 years ago
Thank you for your 5 star rating of Luxury Escapes! We are delighted to hear that Lisa B was able to easily and professionally handle your complex enquiry. We appreciate the time you generously invested to provide us this feedback. Thank you!
Posted 2 years ago
Mitchell R was great and got us the credit, unfortunately it is not showing up or the $500 credit [case no; 02988246 ] so we would like to see our credit for $2,005 in our account, also there is no mention of up coming holidays with you which we are doing on the 7th August. Please fix this problem
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Posted 2 years ago
Thank you for your 4 star rating of Luxury Escapes, Simon. We really appreciate your feedback!
Posted 2 years ago
Lisa from luxury escapes was amazing and very helpful - she got back to me with an answer/solution to my enquiry within 3 minutes of my initial phone call. Would happily book tours with luxury escape in future.
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Posted 2 years ago
Thank you so much for your 5 star rating of Luxury Escapes! We are so pleased to hear that Lisa was able to provide you with a prompt and efficient service. We look forward to helping you book more tours through Luxury Escapes in the future!
Posted 2 years ago
Excellent Customer service by Mitch R Found very helpful with my problem I had Price of the deal great
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Posted 2 years ago
Thank you so much for your 5 star rating for Luxury Escapes! I am glad to hear that Mitch R provided you with excellent customer service and was very helpful in assisting you in your problem.
Posted 2 years ago
I needed to change my booking due to last minute family requirements. I was so please by how swiftly and easily this change was applied. A big thank you to Mikayla C for her exceptional customer service and help throughout this process!
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Posted 2 years ago
Thank you so much for your 5 star rating, Mikayla C! We are so happy to hear that you had a positive experience making your booking change, and we really appreciate your kind words about our customer service.
Posted 2 years ago
Jake L was friendly, understanding and very helpful. He was also very efficient and got a response to my request even quicker than I expected.
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Posted 2 years ago
Thank you so much for your five-star rating of Luxury Escapes, Bev! We are so pleased that you had such an excellent experience with Jake L.
Posted 2 years ago
Tammie R went the extra mile to follow up my query regarding hotel transfers that were not listed on my itinerary. She resolved my issue quickly and without any fuss.
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Posted 2 years ago
Thank you so much for your 5 star rating, Joan! We are really glad you had a great experience with Luxury Escapes. We are especially grateful for the kind words about Tammie R! It is great to know that she went the extra mile to help you with your query and resolved it quickly and without any fuss.
Posted 2 years ago
I had the pleasure of dealing with Lisa B on the phone, Sunday 18th June. We were on the phone for about 45 minutes and she was just so helpful. She even worked through her finish time to ensure my package was booked for me!! I was very grateful because she could've asked a colleague to follow up the booking but instead saw the whole phone call through. Many thanks to get someone who I could fully communicate with and understand. I hope she receives my commendation. Thank you 😊
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Posted 2 years ago
Thank you so much for making the effort to leave such a glowing review of your experience with Luxury Escapes! We are truly grateful for Emma's kind words and 5 star rating; it means a lot to us.
Posted 2 years ago
Prompt reply to questions, very professional.
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Posted 2 years ago
Thank you so much Martyn for your five star rating of Luxury Escapes!
Posted 2 years ago
Luxury Escapes is rated 4.9 based on 3,879 reviews