Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“service was excellent once connected. Worst part was waiting at least 30 mins for a call back.”

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Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We really appreciate it. Thank you for your feedback on the call back wait times. We will pass this on to the team.

Posted 1 year ago

“Having trouble with luxury escapes payment facilities however Mitch was most helpful and obliging.”

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Posted 2 years ago

Thank you for your 5-star rating of Luxury Escapes! We appreciate your feedback and particularly your praise for our staff member, Mitch. Mitch is a star!

Posted 1 year ago

“Vynka B was wonderful, very helpful and solved the problem we had. Such a happy and friendly lady.”

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Posted 2 years ago

Thank you so much, Sharyn, for your 5-star rating of Luxury Escapes! We appreciate your kind feedback. We are glad to hear that Vynka B was was wonderful and helpful.

Posted 1 year ago

“Brook was very helpful in confirming my upcoming holiday and putting my mind to rest. Poor girl having to work on a Sunday, hope they all get good overtime cheers Dave”

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Posted 2 years ago

Thank you so much Dave for your 5 star rating of Luxury Escapes! We are so happy to hear that Brooke was able to help you out, and we're glad to know that she was able to put your mind to rest.

Posted 1 year ago

“There was a problem to use a voucher during the booking but after contacting an office they promptly made a refund to my account . Vynka B was friendly and professional.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes, Igor! We're so glad that Vynka was able to promptly assist with your voucher issue.

Posted 1 year ago

“Vynka was a great help today....made booking change so easy.”

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Posted 2 years ago

Thank you so much, Brenda, for the 5 star rating of Vynka's amazing assistance.

Posted 1 year ago

“Prompt and efficient service”

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Posted 2 years ago

Thank you Jenny for your 5 star rating of Luxury Escapes!

Posted 1 year ago

“Vynka was very helpful and pleasant, she resolved our issue very efficiently😊”

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Posted 2 years ago

Thank you so much for the amazing 5 star rating! We're so glad that you had an excellent experience with Vynka.

Posted 1 year ago

“Mitchell R thank you for your help today easy and helpful. Shout out to Mitchell R great to deal with.”

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Posted 2 years ago

Hi Roberto, thank you for your 5-star review. We are glad to hear that Mitchell was helpful and great to deal with.

Posted 2 years ago

“Great service follow up with Vynka.”

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Posted 2 years ago

Hi Phil, thank you so much for sharing your positive experience with Vynka; it is greatly appreciated.

Posted 2 years ago

“Thank you Jessica M for helping me yesterday with changing and advising on our pre booked very much needed holiday in November. Your compassion and service was exemplary, following up with a call and email to check all was completed shows your care about what you do.”

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Posted 2 years ago

Hi Nikki, thank you for your 5-star review. We appreciate you taking the time to recognize Jessica M for her incredible service and compassion. She always puts in extra effort to make sure that our customers receive the best service and experience! We will pass on your lovely feedback.

Posted 2 years ago

“Jessica M from the customer service team made everything so easy. Its great to have this level of concierge service when you deal with a travel company. I had an issue processing an online booking and within a few minutes my issue was resolved. I have booked a few holidays now with Luxury escapes and they have never diasppointed . I believe its the level of cusotmer service like Jessica M that makes them stand out from the crowd.”

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Posted 2 years ago

Thank you so much for your lovely review, Helda! We are so happy to hear that you have had great experiences booking with us and this most recent times with Jessica. We will share this with the team.

Posted 2 years ago

“Jessica M. from customer service was very helpful in making a hotel booking for us. She was accommodating, friendly and follows up until our reservation is completed. My sister-in-law and us got our vouchers from our mum as present. Jessica assisted in doing our joint booking and made the booking as easy as possible.”

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Posted 2 years ago

Hi Shirley, thank you for your 5-star review. We are thrilled to hear Jessica M. was able to assist in making your hotel booking as easy as possible.

Posted 2 years ago

“My query was regarding airport transfers. My query was answered to my complete satisfaction by Mitchel R in a most courteous and friendly manner.”

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Posted 2 years ago

Thank you, Joseph, for your 5-star rating. Mitchell is the best!

Posted 2 years ago

“Although I didn’t speak to LE directly my friend did & our issue has been successfully resolved. I would like to thank Mitchell R for his assistance & for contacting me personally to confirm the outcome. He could’ve left it to my friend to let me know but I did appreciate his call & email. Thank you Mitchell R”

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Posted 2 years ago

Thank you so much for your 5-star rating of Luxury Escapes, Cathy! Mitchell is amazing and we're so glad he was able to resolve the issue yourself and your friend had.

Posted 2 years ago

“I found Vynka B very helpful with this booking. Excellent”

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Posted 2 years ago

Thank you for taking the time to share your 5 star rating of Vynka's helpful assistance.

Posted 2 years ago

“Natasha K was an absolute pleasure to deal with. She showed extraordinary patience with my lack of computer skills and talked me through every step of the way.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Natasha's amazing customer service. We will share this with the team.

Posted 2 years ago

“Vynka was lovely to deal with. I received a call back within a couple of hours of ringing Luxury Escapes, and Vynka resolved my difficulty efficiently. I was quite anxious about having to cancel my trip so I was very grateful for the prompt, friendly, professional service.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are so glad to hear that Vynka was lovely to deal with and efficiently resolved your difficulty. We understand that canceling a trip can be quite stressful and we appreciate that you recognized our prompt, friendly and professional service.

Posted 2 years ago

“I had a query re our reservation with an international hotel booked via luxury escapes - Natasha K answered my request in a professional courteous and prompt manner and went out of her way to resolve my enquiry. I am very satisfied with the service provided.”

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Posted 2 years ago

Hi IM, thank you for your 5-star review. We are very glad to hear that Natasha K was able to fulfill your request in a timely and professional manner. Thanks again for your lovely feedback.

Posted 2 years ago

“Brooke was extremely helpful with a booking concern we had. She promised to look into it and get back to us with 24-48 hours, but to our surprise she got back to us within a couple of hours advising the issue had been resolved and confirmed it by email. This really put our minds at ease. That's what customer service is all about. Thank you.”

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Posted 2 years ago

Hi Steven, thank you for your 5-star review. We appreciate your feedback and are so happy to hear that your booking concern was resolved quickly thanks to Brooke. Customer service truly is all about making sure that our customer's needs are taken care of with ease and we are so glad to hear that Brooke delivered.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews