“I was very impressed with the customer service. They kept me updated at every stage. once delivered the Oak engineered wood floor once fitted herring-bone style was beautiful. I would recommend Luxury Flooring for the their faultless and seamless service”
“Great quality flooring. We wanted real wood but ended up purchasing the golden oak herringbone laminate due to better durability (having a large dog that would scratch real wood easily was the main reason for choice), and can honestly say we were pleasantly surprised at how real it looks! Great price too, have already recommended Luxury Flooring to friends and family.”
“After looking at several different samples we decided on a mid oak engineered floor 18mm thick. It was delivered on time . It was easy to lay and looks fabulous. It is proving hard wearing as I have 2 very boisterous spaniels who tear up and down the floor and there have been no scratches. I’m very pleased, so much so I have recommended the company to my brother in law who has also bought a floor from you”
“Our new Bibury Natural Distressed Oak floor from Luxury Flooring looks utterly gorgeous. Upon a suggestion from your online advice service we oils it with Clear Satin hardwax oil & it revealed the distressed oak patterns & texture even more. Plus have it the unique rich vivid reddish tone of colour. Just perfect. We can feel at home as if in warm Canadian traditional Forrest hut or loghouse. Superb flooring.”
“I have been so impressed with the level of communication from start to finish. During lockdown we have made a lot more online purchases then normal, particularly as we are currently decorating and the usual shopping experience has changed somewhat. I can honestly say this has been one of my best experiences we’ve had online. The flooring itself was fab and we were really pleased with the quality and price. I wouldn’t hesitate to purchase from Luxury Flooring again.”
“Visited the showroom - we were able to make our selection and place order obeying distancing / face covering rules. We selected Turin Click Oak Boathouse Vinyl flooring - it had to be ordered and was on offer - so made our project very affordable. The order arrived exactly as predicted -given text window. We laid the flooring ourselves and we are delighted with it and the quality. We had to return the underlay as it was incompatible with our under floor heating but again they came and collected that. We would recommend Luxury Flooring leeds.”
“Great product and customer service. Unfortunately our floor wasn't level enough for the laminate to be laid so we arranged to return the product. It was collected quickly and we got our refund with no trouble at all.”
“Perfect from start to finish. The team were so helpful, from helping to select the perfect sample and finish, through to delivery. Easy to lay, very very few bad boards and looks amazing.
Thank you”
“Great price and customer service from Luxury Flooring. Called in advance to advise stock was delayed by a few days & check this was okay. Great quality flooring - as described & easy to install. White flooring so does need brushed & washed regularly! Delivery was hassle free and the flooring was well wrapped to protect from damage.”
“Excellent customer service. We had a few queries regarding our delivery and they were very helpful. We had 1 damaged pack which they refunded as our fitter could work around it. Very happy customer”
“I am so glad to have bought our new wood flooring for the whole of the ground floor of our house from this great company. From start to finish, their customer service has been brilliant, the quality of the hardwood is excellent and it has been very straightforward for our builders to fit. Furthermore, their advice given on the phone for the type of adhesive and different qualities of wood was very helpful indeed. Receipts and updates on the shipping process were sent quickly. Overall, I really recommend Luxury Flooring to anybody.”
“I have used this company before and never had any issues. I find their prices are most competitive and like the fact I could get everything under one roof such as the adhesive and trowel to lay the floor. I ordered a sample first that came really quick then had the floor arrive after. Delivered within a couple of days by courier. My wife and I love the floor we bought (LVT parquet). Great product and great price. Thank you.”
“I received good customer care, samples were sent out to me very quickly and when I requested another it was also quickly sent. The third sample is the one I went for and then the process of ordering and delivery went very smoothly. I was very happy with the packaging and the floor looks great.”
“Fantastic and friendly customer service from Tom Hughes who promptly followed up on my sample order.
Samples arrived very quickly and nice products. Tom was very helpful in answering any queries - a nice personal touch.”
“What a lovely company! Asked for a few samples through the post and they arrived straight away. I then talked through my living room space and went for the butterscotch parquet! Excellent value for money and I’m now looking into getting the upstairs bathroom done.”
“We are so happy with the quality of our flooring, it looks better than we expected and all for a very reasonable price. I had a few questions when purchasing so used their live chat service to speak to Scott, one of the helpful members of the Customer Service team. He helped us out with what we needed to order and even arranged delivery for when was convenient. I would happily recommend this company to anyone looking for good quality and affordable flooring.”
“Great website, very clearly laid out. Has a huge range of flooring products. We bought our black american walnut engineered flooring a few years ago and recently inquired about the luxury vinyl flooring range. We received our (10 or so) free samples of LVT the next day. I found the salesman to be very helpful over the phone, and assisted in providing clear no-nonsense information about several of the LVT ranges, without any hint of being pushy to secure an order. I would definitely recommend this site when investigating your new flooring options.”
“The quality of the flooring was as advertised. There were some initial issues with the order but the customer service team were outstanding with the way they helped overcome a few creases that needed ironing out. Would definitely use again.”
