Luxury flooring sent me completely the wrong floor to what I ordered. I ordered oak style boards and what arrived were completely grey. Not even close to the color. Completely different colors.
When I rang to have it changed or send it back they refused. They told me tough look. And were very dismissive.
It took and 5 or 6 emails, phone calls of them lying to me before I backed off and realize I just lost my money to scammers.
That's what they are. I don't recommend anyone uses luxury flooring. They are keeping my money and they have no remorse.
They may very well respond to this on here, saying how it's not their fault somehow. But they know what they did. Shame on you
I had a problem with the same company with my original order when I ordered my oak flooring, the colour was different to the sample,the packages were broken and damaged and their driver forged our signature to say it was not damaged which is not legal also they missed their first delivery slot
I settle for 300 pounds voucher and oil that would change the colour closer to the original sample and replacement of damaged boxes.
In 12/19 I ordered skirting boards from the same company as I had the voucher and asked for water based white finish. I was sent brown skirting board and I was told the colour of wood doesn't change when you paint it white. they missed a delivery again and I only got to know on the day after I contact them to see where was my delivery.
the original order was delayed by 2 weeks as I was told this is how long it takes to paint it.
I would need to use 18 L of white paint and two days job for my carpenter to paint them which would potentially will cost about £400 with labour.
they have hundreds of same negative reviews on their website for similar reasons.
I have asked them either to take the wrong ones back and send the right colour or
compensate for the paint so we do it yourself
both have been refused
Strongly advise to avoid this company
Having gone to the trouble of ordering samples and choosing one to match existing beams in a room, the order that arrived was not even a close match in colour. When we raised this Customer Services (Scott) couldn’t have been less interested. He just repeated over and over again, parrot fashion, that we had the correct order and the colour you get is a ‘lottery’. We sent plenty of pictures to show how the colour was way off the sample but he just kept insisting that if we went through every plank in the delivery then ‘eventually we would find one that matched the sample’. We tried to contact a line manager and even the owner of the company but they all stick together and just repeated the same mantra. Really terrible company and terrible customer service. If you don’t really care what colour boards you get maybe it doesn’t matter but we did. Buy at your peril.
“Really happy with our flooring, it looks really stylish and exactly what we were after. I had MANY questions and the staff were really helpful with answering them all and replied promptly to all communication including being extra helpful when i realised I was 3 boxes short. Highly recommend!”
“The advice and service we've received from Luxury Flooring has been faultless. The website is well presented and easy to navigate - Phone support was fantastic - Tom was really helpful.
Very happy to recommend this supplier.”
“Very impressed. Ordered during lockdown and I was told promptly that my order would be delayed. I asked not long after if I can change to another product and pay the difference. Over the course of a few emails I have been offered a different product and been told not to worry about the difference in cost with delivery booked for Thursday.”
“We bought the Brimham Aged Whiskey Oak for the ground floor of our home. The whole experience I can happily say has been a positive one. The online communications were excellent, the couriers were prompt, friendly and very courteous given the current Corona virus issues....and the floor was quick and easy to fit, and looks incredible. We would highly recommend Luxury Flooring and their products!!”
“After extensive research, we ordered some engineered oak flooring from this company and they didn't disappoint! The floor is of great quality and looks fantastic. Excellent service provided throughout, great advice and speedy delivery. Highly recommend!”
“Great value and fast delivery. Tom was extremely helpful and dispatched the products without delay. Very pleased with the floor and highly recommend to anyone else considering purchasing oak engineered flooring.”
“What we wanted, when we wanted it.
Good kit delivered quickly.
Not the cheapest but a good deal all the same.
I've laid oak throughout the house and this flooring was to cover a small remaining area - turned out to be a good job”
“Friendly and very helpful staff helping me to make the right choice for laminate flooring and offering further discount on the sale price. I am extremely happy with the quality of the laminate and it was easy to lay and looks amazing. There was no hassle at all with the delivery. I would thoroughly recommend.”