“I had a damaged pack of flooring delivered and sent over some photos then phoned Luxury flooring to report it, Leah answered the phone and said she had just seen my email and was dealing with this and has arranged for a replacement pack to be sent out straight away,
As it if a Friday of a bank holiday weekend she apologized that I wouldn't get my delivery until Tuesday and wished me a good weekend, Very polite and very helpful, i will definitely recommend Luxury flooring to others with a very prompt aftersales service.”
“Good product & all round service. Required some after service assistance & the response from Leah B was exemplary. Very quick response, great understanding of the situation & was resolved very quickly would certainly use again.”
“We've used this company before and found the flooring to be of very high quality. There was a slight error in our recent order but the customer aftercare from representative Leah was second to none. She was extremely efficient, very pleasant and sorted everything out promptly.”
“Recently had to request a refund and cancel an order for reasons outside their control, and they were extremely accomodating and didn't make a fuss.
Genuinely really impressed with the customer service I've received so far and they seem like a very good company to deal with.
Hope to shop again in the future.”
“Great service . I used Luxury flooring for the first time and I was immensely impressed with the helpful staff . I had a lot of questions on the specification of the flooring. All were answers to my satisfaction
Impressed with the product knowledge, helpful staff and the products equally match a high standard . I ordered rustic tongue and groove engineered flooring for my landing and parquet (glistening oak) for my living room and hallway. Quality product matched by quality service .”
“Good quality floor that’s been laid for 5 months now. Feels very solid, looks great, hasn’t marked / scratched too easily so far! The purchase was very simple, good communication from Luxury Flooring and it was delivered within the timescale they estimated when I made the purchase. Great value for money, very pleased.”
“Absolutely love my floor, I purchased during a sale so that was the cherry on top really, great price, awesome quality and a really pleasant delivery man who handled it with care.”
“Excellent service from ordering multiple samples through to placing actual order which was discounted to match the order of a friend who recommended this company. Placed a large order, 45sq meters of Brimham bronze solid oak plus gold underlay which arrived within 4-5 days on a huge pallet and the delivery driver was able to lift/place the whole pallet inside our garage. Floor looks absolutely superb - will definitely order again from this company.”
“Fantastic quality oak herringbone oiled flooring. This was the second time I have ordered flooring from this company and once again very pleased with the outcome.”
“Fabulous 180mm wide engineered wood floor which was for a small extension and it matched in perfectly once finished. Easy to order and good delivery. Well done!”
“I ordered engineered wood flooring from Luxury flooring, spoke to the team over the phone to order matching trims. All arrived quickly with free delivery. One minor defect with one of the trims was resolved tight away by Faye over email, great service.”
“Top class service, so impressive. And the floor looks great!
Our builders got COVID after we’d ordered but before the flooring was delivered: it was no problem for our pallet to be held at the warehouse. We had to change our order before it was delivered when it became apparent that we would only be able to put wood down in part of our rebuild: it was no problem to change, the refund was very quick and there was trouble at all. When we had finished they accepted returns of the excess, no questions. Every time I’ve phoned nothing has been too much trouble for Leah and the team, they have made a stressful rebuild much easier. And EVERYONE loves the flooring. Thank you so much. I will be recommending to everyone.”
“Everybody at luxury flooring is very helpful and have a lot of knowledge that really is a big help choosing what you want and how much you would need.”
“I did a lot of research before purchasing my engineered wood flooring and the overall experience with Luxury Flooring convinced me they were the best option for me. This decision was based on the amount of choice, price, value for money and their customer service. I have only recently taken delivery of the flooring, and it will be fitted later this week so I have yet to see the finished result, but so far, so good.”
“I love my new floors, they look really luxurious. It was the best purchase last year, glad I have chosen this company and this type of floor. It looks amazing and I purchased it for a good price.”
“We had a great experience overall, ordered numerous samples and then all our flooring and underlay. Jess and Chloe were so friendly and helpful, thank you!”
“Really excellent service from start to finish, the customer service is amazing, very professional and friendly, the flooring was also great , I would absolutely recommend this company without hesitation.”
