Luxury Flooring Reviews

"After months looking for the wood floor to our new home,Red million internet reviews we decided to buy from Luxury flooring,the price was a bit more expensive but the quality would pay off.\nWe spoke with Tom a guy who seems very friendly and helpful to fit all our needs,after some emails and phone calls we decided to go to engineering wood floor 20mm \"oak\" uv oiled,I was concerned about the oiling part but he calmed me down saying:\n\"It's like lacquered,you can clean and use in any way,it's super strong and we give 25 years warranty \".\nWe look for a top fitters company \u00a34.500 to fit it(was considered solid wood because the thickness),plus \u00a35000 of wood,but we aways thinking we will have good floor in out home forever.After 2 weeks on installation we finally have our stunning home for us,that's how the nightmare began,we put some clothes to wash and hang in out room,when we wake up we have a huge stain on the floor,the wood become white,we sent a picture to the company,asking how that happened with water splash,not received answering,than I realised I have some small deep scratches where I brushed earlier in the morning.\nI contacted the customer service to question them about the quality,so they completely change the way,claiming I cannot have any splash of water touching the floor and don't dry immediately,if I leave I will loose the warranty,they cannot help me with the dents too,im scared to clean the floor and have it completely ruined and the only thing customer service can say is :\"I'm so sorry,I understand your frustration\".\nNow I have no idea what to do because the customer service will not helping me with anything,can not prove that's the real oak,they will not give me any warranty after 1 week use,after spending almost 10k to have it done I have to spending more to remaking it!"

"Good quality floor that\u2019s been laid for 5 months now. Feels very solid, looks great, hasn\u2019t marked \/ scratched too easily so far! The purchase was very simple, good communication from Luxury Flooring and it was delivered within the timescale they estimated when I made the purchase. Great value for money, very pleased."

"Excellent service from ordering multiple samples through to placing actual order which was discounted to match the order of a friend who recommended this company. Placed a large order, 45sq meters of Brimham bronze solid oak plus gold underlay which arrived within 4-5 days on a huge pallet and the delivery driver was able to lift\/place the whole pallet inside our garage. Floor looks absolutely superb - will definitely order again from this company."

"Fantastic quality oak herringbone oiled flooring. This was the second time I have ordered flooring from this company and once again very pleased with the outcome."

"The flooring is absolutely perfect and beautiful for my downstairs areas, i have even bought spare for when i renovate the last room. 5 stars"

"Fabulous 180mm wide engineered wood floor which was for a small extension and it matched in perfectly once finished. Easy to order and good delivery. Well done!"

"I ordered Nest 10mm Cody Chestnut laminate flooring (order number 1000332252) on Sunday 02 May 2021 worth \u00a32,492.88, to be delivered by Friday morning 07 May 2021 at the latest (guaranteed by them). This was very important as I had flooring fitters booked from Friday through the next week to get a 3 storey house laminated. I received no confirmations by Wednesday so I decided to call them, only to be told the item is not in stock and that the company does not stock this item any more. They did not even bother to contact me to let me know.\r\n\r\nI wanted to cancel the order but they informed me they have a matching product that looks very similar and I had no choice but to accept this due to having the fitters already booked. They guaranteed delivery for Friday morning. The member of the sales team who guaranteed this was Scott Dutton. This alternative flooring was cheaper and I was supposed to get a refund for the price difference but nothing was actioned. \r\n\r\nOn Thursday, I emailed again to ensure delivery on Friday AM is guaranteed and I was reassured on the call by Scott Dutton, via email (I have proof). I took the day off work on Friday and had two fitters at the house waiting for the laminate. By 12 noon I decided to call and chase them as the flooring had not arrived. They told me delivery is for Monday. After back and forth and a lot of headaches, they decided to deliver for Friday afternoon which they failed again. I called them back and spoke to Sam, and he said it is impossible to deliver on Friday (despite a previous member of staff guaranteeing this). He reassured me delivery will be Saturday morning by 9 am, and promised to call me back to discuss compensation for the costs of the flooring fitters. I did not get a single call back from any member of the team.\r\n\r\nI decided to call and spoke to Faye and she was extremely rude and abusive on the call. She spoke over me and would not allow me to explain my situation. She refused to pass me on to the manager and eventually hung up.\r\n\r\nSaturday at around 10.30 am delivery arrives in two palettes (they yet again failed their promise of delivery by 9.00 am). The palettes were soaking wet and the flooring was damaged, as shown in the pictures.\r\n\r\nI sent a complaint by email and no response. I called and spoke to Sam. He promised a manager will get in touch to sort this and said he will email to get a process of complaint going. Again, all lies. In the meantime, I am losing money and time paying for fitters who are sat at my house doing nothing. \r\n\r\nThey clearly have no interest in sorting this out. They have not kept a single promise so far and have been feeding me lies. The flooring that did arrive is not a close match to the flooring that I originally ordered. THIS IS DISGRACEFUL. If I do not hear from the manager by Monday 10 am noon, I will contact the credit card company and get a full refund (thanks to Section 75 of the Consumer Credit Act). \r\n\r\nPLEASE CONTACT ME ASAP TO SORT THIS OUT."