LycaFly Reviews

Name: LycaFly
Rating: 1.24

1.2 Rating 170 Reviews

6 %

of reviewers recommend LycaFly

Company Reviews

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Metrics

1.2

Based on 170 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Heena Ayub

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers stay away”

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Posted 4 years ago

“Initially I was quite happy however due to having an elderly father and partner both with underlying health issues therefore with the Coronavirus it is not advisable for either of them to fly. Having saved for long time to take my dad back to the country he was born to see his elderly sisters before he dies we have decided not to cancel but to postpone until October. I contacted Lycafly who arranged flights for October which cost me £1033 extra plus another £150 for taxes. I paid, agreed the flights, got a receipt for both the payments then 2 hours later I was contacted by Lycafly again to say I cannot go in October and have to go in August which is going to cost me another £800. I have put an official complaint in last Thursday 5th March which has not even been acknowledged so a sent it again early this week - still nothing. Yesterday I had an e-mail from the sales person stating the booking for April is still there and I can only go in August "which is more expensive" Absolutely disgusted. My families health is at risk and this may be the last time my father gets to see his family. I have paid for October tickets and not getting them. Disgusting.”

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Posted 4 years ago

“Rude and not responding”

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Posted 4 years ago

“Literally the worst company I have ever dealt with. Found them through Skyscanner. Paid for the tickets. They rang me up straight away saying there’s there’s no seats left on that flight and if I was flexible in terms of travel. I had to repeatedly tell them I wasn’t then suddenly they said there were seats but I had to pay another £100!! So suddenly there were seats if I paid extra. Absolutely fuming. Rip off merchants. I told them I wanted a refund and they said it would take 12 days to go through. I tried to cancel the flights the next day and they said I would lose £800! Staff were rude and unhelpful. Would never ever ever use them again!! Wouldn’t even give them one star.”

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Posted 4 years ago

“Nightmare company. Rising up the ticket price when I was accept the payment . Ridiculous.”

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Posted 4 years ago

“SCAM be extremely careful. My flight to Bali was never refunded despite the fact that the flight is stoping by HK and the high risk of Corona Virus”

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Posted 4 years ago

“In August 2019 I booked and paid flights from London to Mauritius with LycaFly for my wife and son. They sent me a confirmation email, so I normally assumed that I had the flights booked. The next days I started to receive calls from them, asking me if I would prefer alternative flights. I answered no. They called me again asking me the same question. From me always the same answer. I wrote them an email reiterating that i didn't want change my plan and asking to finally receive my e-ticket. After that i had another call, when they told me that the flights I had chosen (and paid for) were not available anymore and they were proposing alternatives (more expensive and less convenient for my needs). I asked for a refund, as the product for which I had paid was not available, the proposed alternatives were not adequate for my needs and i wanted to be free to look for other options. They refused to reimburse me for flights which they could not provide and i was forced to compromise for more expensive and less convenient flights (after unnecessarily having wasted several hours at the phone/email with them) I found their attitude not honest, and frankly on the verge of criminal/scam. I see here that many other users have suffered similar bad experience. I certainly will never use them anymore and I hope this review will help other users to avoid the same troubles that me and several others have experienced with LycaFly.”

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Posted 4 years ago

“Extremely poor customer service. Please avoid using this useless service. Customer requirements never met”

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Posted 4 years ago

“Absolutely AWFUL- still won’t refund my money after calling me to tell me the flight I bought was not available. Waited the agreed 7-10 days AND paid a 150 pounds cancellation fee (no way around it) and now calling bank and fraud companies to hold them accountable. Really really avoid- I wish I had read reviews before using them. Criminals. Still not received my refund.”

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Posted 4 years ago

“BEWARE dishonest Scammers. Called me 15 minutes after booking confirmed trying to extract more money telling me airline had not confirmed my seat and that all seats at that price had now gone and i needed to pay more. This was a lie. I spoke with the airline direct and all was fine they will try to over charge you. Read the other 1 star reviews for similar tales. Avoid. They should be prosecuted for dishonest trade practices.”

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Posted 4 years ago

“They are 100% Scam. stole my card details and tried to rob me 90£ more than the website. plus they sound corrupt. never use them if you want be relax and in peace.”

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Posted 4 years ago

“Do not use this travel agent. They are scammers. Barely 20 minutes after booking, I called to cancel when I realised they swapped my destinations around and the price for the correct destination was too high. They charged me £250 to cancel a booking not up to an hour. If this isn't fraud, I dont know what is. And the fact that the fault was from the daft person that made the booking. Horrible people. I also found out that it is cheaper to book directly from the airline than booking from them.”

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Posted 4 years ago

“Even not deserve a star. Cold blood. They call back after you paid then told you the price was increased. If you don't want to pay the different, they said it’ll refund within 3WEEKS because of the airline. but you will not gonna get back the money, impossible hold your money for that long.(see other reviews) Email for the refund no one reply. scam company. call the bank is the only way that you can do.”

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Posted 4 years ago

“My parents have been having the same issue getting a refund from them. Due to the Jet Airways being suspended they asked for a refund back in April 2019. According to a statement by Jet Airways they had set up a web interface for travel agents to request refunds for their customers which a lot of people received refunds through having used a different travel agency. However Lycafly and their agents provide the worst service possible. Every single week my father went to the agent to ask about his refund and the agent just repeated the same each time, "awaiting from airline." Even all my emails have gone unanswered, and these emails were sent to multiple agents who work for Lycafly. Still no response from any of them. I have no emailed head office explaining everything and still nothing from them. At this rate my parents hard earned money more than £1600 will lose their money >: ( If anyone has any advice as to what I or my parents can do to take this further and help them get their refund, it really would be so highly appreciated and we'd be so thankful!”

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Posted 4 years ago

“The most awful customer service I have ever experienced, very rude and hard to understand( very strong foreign accent), despite the fact that I asked repeatedly to speak slower, the man I spoke just ignore me, no manners at all, I didn't hear "please"or "thank you" even once. When I asked to speak with supervisor, the man just hung up. Outrageous!!!”

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Posted 4 years ago

“I cancel my ticket. Last April. Still waiting my refund. When I call they are saying tomorrow tomorrow. Still I am waiting my refund..”

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Posted 4 years ago

“LYCAFLY IS THE WORST..KEEPING HOLD OF YOUR MONEY FOR 2 MONTHS EVEN THOUGH AIRLINE REFUNDED TICKET AFTER 2 DAYS...THERE SHOULD BE A LAW AND AN INVESTIGATION INTO THIS COMPANY. TERRIBLE CUSTOMER SERVICE, THEY ARE CRIMINAL IN THE WAY THEY BEHAVE WITH OTHER PEOPLES HARD EARNED MONEY AND SHOULD BE ACCOUNBTABLE FOR THEIR ACTIONS. TRADING STANDARDS WHERE ARE YOU WHEN WE NEED YOU?”

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Posted 4 years ago

“AVOID THIS COMPANY. booked on line took payment. Then phoned me saying booking not gone through and took payment again. Checked card account and they took money twice. Refusing to refund full amount. Asked card company to take up. Avoid avoid avoid. Lycafraud is what they should be called”

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Posted 4 years ago

“By far the worst travel experience I have ever had. I would avoid LycaFly. There was a change to my flight and lycafly were no help. I am stuck in China on a 9 hour layover”

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Posted 5 years ago

“I booked a flight at one price, paid online, only for them to ring me back a few minutes later to ask for more money as apparently they had, somehow, neglected to include taxes. They wanted another £124+. or I could have the flight refunded, which apparently would take 10-12 working days. So I would be out of pocket over £2500 for nearly two weeks. Hopeless, don't bother with them.”

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Posted 5 years ago

LycaFly is rated 1.2 based on 170 reviews