“The item advertised on Lyst was totally different from the item sold by YOOX. Let me start with the fabric content, Lyst advertised it as 100% cashmere, I received a garment that was 100% cotton. The cardigan on Lyst was sold as having a hood, the one I received had no hood. I received a item different from the description advertised.”
Hi Gvanoy,
Thank you for your feedback and for alerting us to this matter.
It's great to hear from you again!
I am aware you were in contact with our team yesterday and very sorry to learn of this error. Please be assured we have now contacted you directly as we would like to investigate this on your behalf.
We look forward to speaking with you.
Best Wishes,
Benedict
“My favorite place to go to see what my options are. Love when the item I'm looking for happens to be on sale somewhere and sometimes I find options I wasn't even looking for or aware of. Love the sale & back in stock alerts.”
Hi Rachel,
Thanks for you feedback. It’s great to hear from you.
I’m so sorry for any confusion. I can confirm that free standard shipping with this specific retailer takes 3-7 working days.
As your order was placed on Friday I can confirm it will arrive with you by the 27th.
For future reference there are other shipping options available if you need an order in hurry. These prices vary depending on your location and the speed of delivery you require.
I do hope you enjoyed the wedding and I thank you for your understanding.
If you have any questions about this please do not hesitate to contact me directly on customercare@lyst.com.
All the best,
Benedict
“Very impressed with the speed with which the goods arrived, but returning them was more difficult to organize. Had to call Hong Kong, who sent me an email about returning them via DHL which I found too difficult and had to ring DHL to get a pick up time.”
Hi Mary,
Thanks for getting in touch.
I’m so sorry to hear you have had difficulty returning your order and I thank you for making us aware.
I can confirm the retailer you made your purchase with offers free returns and this process should have been straight forward. Please accept my sincere apologies that this was not the case.
I’m pleased to hear you have now been able to organise the return and can assure you that I have passed your comments onto the relevant teams here for their information.
If you have any further questions or would like to discuss the matter further please do not hesitate to contact me directly on customercare@lyst.com and I will be happy to help.
All the best,
Benedict
Hi Mira,
Thanks for getting in touch.
I can confirm that shipping with this particular retailer takes 4-6 working days. Please be assured therefore that this order will arrive with you by Tuesday at the latest.
I have now contact you directly to re-confirm the tracking details for your convenience.
I hope this helps.
Best Wishes,
Benedict
“Absolutely brilliant, had email confirmation that my order was passed on to Grifo210 the next day, then received email confirmation the day after that my item had been shipped, the day after that I'd received my order early morning! Excellent tracking service with dhl, very prompt delivery and fantastic that there is no delivery/shipping fee either, thank you lyst and grifo210!”
“I received my ankle boots but they are defective. Been worn you can tell by the soles. One boot is scuffed on side. Box arrived full of black markings frm leather, paper old n torn and goldtone bar on heels are badly tarnished. Will be returning. They are beautiful but not new.”
Hi Debrat,
Thanks for getting in touch.
I’m very sorry to hear of your experience and understand your disappointment.
I can confirm that all items purchased through Lyst are authentic and brand new. Please be assured that I have now forwarded your comments to the retailer to ensure this is resolved asap.
I have also emailed you directly for your convenience and will report back to you as soon as I have a response from the retailer.
Best Wishes,
Benedict
“Lyst is great if you know what you are looking for, you also need to be average size, as the range is not that extensive. I wish products were photographed on models.
It is my favorite resource though.”
“The only downside to Lyst is the long shipping and order processing time. Other than that, the site was easy to navigate and their clothes are enjoyable.”
